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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was having difficulty making e-vouchers to help pay for my holiday unfortunetly when i spoke to a customer adviser they were unable to pin point why my payment was not being taken but did advic... See more
Company replied
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... See more
Company replied
I get overwhelmed & dismayed by the nature of online transactions. It all gets too much. And, I wasn't looking forward to explaining my problem about a lost voucher code. I needn't have worried! The p... See more
Company replied
Company details
Written by the company
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Contact info
United Kingdom
- socials.uk@pluxeegroup.com
- pluxee.uk
4.3
Excellent
359 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The awesomeness of Pluxee
The ease of making transactions and topping up is amazing. Service is always exceptional. I love Pluxee
7 November 2025
Unprompted review
Reply from Pluxee UK
Hello Adaeze,
Thank you for sharing your recent experience, I am pleased to hear you are finding the Pluxee card easy to use and you are making some great savings😊
Warm regards,
Pluxee UK
My Pluxee card is easy to use
My Pluxee card is easy to use, easy to top up, and I have saved a lot of money using the card. I have used my Pluxee card for about 9 years.
7 November 2025
Unprompted review
Reply from Pluxee UK
Hello Robert,
Thank you for sharing your recent experience, I am pleased to hear you are finding the Pluxee card easy to use and you are making some great savings😊
Warm regards,
Pluxee UK
Rebecca was brilliant and kept…
Rebecca was brilliant and kept up-to-date and excellent customer service.5* for the customer service.
6 November 2025
Unprompted review
Reply from Pluxee UK
Hello S,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our Customer Care team.
Have a great day!
Pluxee UK
Easy to load and great customer service
Love using Pluxee. Load up the card with what you can afford then you know you won’t go over your spending limit. And an added bonus is the cash back you get from some places.
7 November 2025
Unprompted review
Reply from Pluxee UK
Hello Ben,
Thank you for sharing your recent experience, I am pleased to hear you are finding the Pluxee card easy to use and you are making some great savings😊
Warm regards,
Pluxee UK
James in customer accounts and Kate in…
James in customer accounts and Kate in general enquiries were extremely patient and helpful
29 October 2025
Unprompted review
Reply from Pluxee UK
Hello
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our Customer Care team.
Have a great day!
Pluxee UK
It was easy to solve
It was easy to solve. How to get my voucher. They helped
30 October 2025
Unprompted review
Reply from Pluxee UK
Hello Kevin,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help and it was an easy process to get your voucher.
Have a great day!
Pluxee UK
Efficient and friendly customer service…
Efficient and friendly Pluxee customer service! My new card arrived on time, thank you!
27 October 2025
Unprompted review
Reply from Pluxee UK
Hello
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our Customer Care team. Great news your card arrived on time.
Have a great day!
Pluxee UK
I had an issue got in touch via email
I had an issue got in touch via email
My issue was addressed immediately
Great friendly service
27 October 2025
Unprompted review
Reply from Pluxee UK
Hello Chanice,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our Customer Care team.
Have a great day!
Pluxee UK
Sorted out problem eventually
Having been awarded a virtual card by giffgaff, I have yet to use it as it won’t add to my apple wallet.On day three of trying having being locked out for trying too many times.
Day 4.. still trying- here’s what happened all day today .. Important message
We are currently experiencing a high volume of traffic, which may be causing some delays. Please try accessing your account again later today Thank you for your patience and understanding.
Day5-no response to my e mails- I’ve given up and am £100 down.
DAY 6- SORTED THANKS TO LYNETTE!
30 October 2025
Unprompted review
Reply from Pluxee UK
Hello
I am sorry to hear of your recent experience, I have reached out to you to request more information so I can support you further with adding your Pluxee Card to the Apple Wallet.
Speak soon!
Pluxee UK
Reply from Pluxee UK
Hello,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Misleading “Free” Offer – Hidden Fees and Poor Customer Service
I signed up for the ODE Cashback Card through the Discounts for Teachers website, which advertises the card as free. However, this turned out to be completely misleading.
During the sign-up process, I was hit with multiple hidden charges that were not made clear upfront:
£4.99 delivery fee for the physical card
£5 minimum top-up required just to activate the card
Then, after signing up, they claimed there was a problem processing my application and demanded an extra £5 “verification” fee for proof of ID and address.
And there's an annual fee of £2.99 after 1st year
Altogether, what was promoted as a “free cashback card” quickly turned into a series of unexpected charges. To make things worse, customer service was poor and unhelpful, offering no clear explanation or accountability.
I feel this is false advertising and dishonest practice, and I’ve requested a full refund and cancellation. Others should be aware before signing up — the ODE Cashback Card is not free, and the experience so far has been frustrating, misleading, and disappointing
24 October 2025
Unprompted review
Reply from Pluxee UK
Hello,
Thank you very much for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention, as it helps us improve the quality of our platform and the overall experience we provide.
I wanted to let you know that your comments have been shared with the Pod Lead responsible for this platform. They have been fully briefed on the details of your feedback and will be reaching out to you directly to discuss your concerns and provide any additional support or clarification you may need.
We value your input and are committed to ensuring your experience with us is a positive one.
Kind regards,
Pluxee UK
The Ode discount card for carers is…
The Ode discount card for carers is fantastic! I've received over £150 in the last year. Easy to apply and send proof of carers allowance or care jobs. Staff are extremely helpful if you need to call them. 10 out of 10!
20 October 2025
Unprompted review
Reply from Pluxee UK
Hey Dee!
Wow, it looks like you have been making the most of your cashback card ⭐ I am pleased to hear of the brilliant service you have received from our Customer Care Team!
We hope you continue to use your card and enjoy earning more cashback!
Pluxee UK
Good customer services.
I had a Pluxee card and then another company offered me a different card. I had some trouble initially but when I phoned customer services they understood the problem and resolved it very quickly. It was really great not to encounter any AI bots, I got straight through to them.
22 October 2025
Unprompted review
Reply from Pluxee UK
Hello Mr Nicholls
Thank you for dropping by and leaving us an excellent review, I am pleased to hear of the great service you received from our Customer Care Team 😍
Enjoy using your Pluxee Card, we hope you earn lots of cashback!
Pluxee UK
Very easy to take part and got £ 10…
Very easy to take part and got £ 10 Voucher
21 October 2025
Unprompted review
Reply from Pluxee UK
Hello Carmel,
Thank you for sharing your feedback, I am pleased to hear the process was easy to follow. Enjoy spending your voucher 😊
Warm regards,
Pluxee UK
I love my ode card
I love my ode card. I use it mainly for my food shop but have made some larger purchases from John Lewis and ikea with it. Disappointed that M&S cashback has disappeared though. Is this likely to come back?
20 October 2025
Unprompted review
Reply from Pluxee UK
Hey Claire,
Thank you for sharing your feedback with us! I am pleased to hear you love using your Ode Cashback Card 😊Our retailer catalogue often changes, to view a live list please login to your account and go to the retailer section.
Warm regards,
Pluxee UK
Helpful staff and very knowledgeable.
Helpful staff and very knowledgeable.
17 October 2025
Unprompted review
Reply from Pluxee UK
Hello Kenneth,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Excellent Service
When I contacted the team, my request was dealt with promptly and efficiently. This is a great website, I have used this for many years and will continue to use it.
15 October 2025
Unprompted review
Reply from Pluxee UK
Hello Lianne,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Excellent customer service.
15 October 2025
Unprompted review
Reply from Pluxee UK
Hello Michael,
Thank you for sharing your feedback with us. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Remember and plan
I understand It is great. Used it myself couple of times in the past. People who are using are happy. Just need to remember to follow it and plan my shopping.
14 October 2024
Unprompted review
Reply from Pluxee UK
Hello Tiina,
Thank you for sharing your feedback with us. I'm glad to hear your are making good use of the platform. I will be sure to share this with the team.
Have a great day!
Pluxee UK
The customer service staff are usually…
The customer service staff are usually very understanding and helpful.
10 October 2025
Unprompted review
Reply from Pluxee UK
Hello Saad,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
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