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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was having difficulty making e-vouchers to help pay for my holiday unfortunetly when i spoke to a customer adviser they were unable to pin point why my payment was not being taken but did advic... See more
Company replied
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... See more
Company replied
I get overwhelmed & dismayed by the nature of online transactions. It all gets too much. And, I wasn't looking forward to explaining my problem about a lost voucher code. I needn't have worried! The p... See more
Company replied
Company details
Written by the company
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Contact info
United Kingdom
- socials.uk@pluxeegroup.com
- pluxee.uk
4.3
Excellent
359 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pluxee UK
Hello Zainab,
Thank you for sharing your feedback with us. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Brilliant customer service
Brilliant customer service, phoned for advice and assistance with accessing the website, call response was fast and couldn’t have been more helpful.
2 October 2025
Unprompted review
Reply from Pluxee UK
Hello Robert,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
If you have a BLC it's a no brainer.
I've been using Pluxee for 2 years via BLC. I've saved a lot of money in that time.
I recently had to talk with customer services who were fantastic also. I highly recommend a Pluxee card.
4 October 2025
Unprompted review
Reply from Pluxee UK
Hello J Ellis,
Thank you for sharing your feedback with us. I am glad to hear that you are enjoying the benefits saving money, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Great experience
It is a great experience using the PLUXEE CARD- its simple, reliable, & makes everyday transaction smooth and hassle free. the plate-form is very user-friendly and I appreciate how convenient it is to manage everything in one place.
A special mention to the Pluxee team for their professionalism and support. they are responsive, approachable, & always ready to assist with any queries. A special thanks to Mr. Graham, who was a great help to put up my dispute matter.
HIGHLY RECOMMENDED.
they are genuinely care about delievering excellent service.
29 September 2025
Unprompted review
Reply from Pluxee UK
Hello Aamna,
Thank you for sharing your feedback with us. I'm glad to hear you're making full use of your Pluxee card. I'm sorry to hear that you had to raise a dispute, but I'm pleased that we were able to support you and that you were happy with the service received. I’ll be sure to pass your kind words along to Graham and the rest of the team.
Have a great day!
Pluxee UK
Very helpful sorted my problem straight…
Very helpful sorted my problem straight away
26 September 2025
Unprompted review
Reply from Pluxee UK
Hello Dawn,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Offers are far worse than other benefit…
Offers are far worse than other benefit platforms, just checked and even one I was using has been removed. Also the whole experience is very clunky. Even small things like credit card save and checkout are not working well.
27 September 2025
Unprompted review
Reply from Pluxee UK
Hello George,
Thank you for sharing your feedback with us. I'm sorry to hear that the platform hasn’t met your expectations. Please be assured that your comments have been shared with our development team for review.
Wishing you a great day ahead.
Warm regards,
Pluxee UK
Reply from Pluxee UK
Hello Amit,
Thank you for sharing your feedback with us. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
I did have problems redeeming the…
I did have problems redeeming the vouchers but that was a fault out of your control,once it was explained to me by Rebecca I've now got the voucher
19 September 2025
Unprompted review
Reply from Pluxee UK
Hello Audrey,
Thank you for sharing your feedback with us. I am glad to hear that Rebecca was able to help you, I will be sure to share this her.
Have a great day!
Pluxee UK
Reply from Pluxee UK
Hello Bev,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Good back up.
Always checked Pluxee when planning a purchase and it has saved me plenty.
Had to contact customer service re an issue and it was resolved very quickly.
16 September 2025
Unprompted review
Reply from Pluxee UK
Hey JB!
Thank you for sharing your feedback with us. I am glad to hear that you are saving lots of pennies by using the benefits on offer 😊 I am pleased you had a great experience with the Customer Care Team and they resolved your query quickly.
Have a great day!
Pluxee UK
In ALL honesty I wouldn't have bothered…
In ALL honesty I wouldn't have bothered had the offer of a £10 gift card not been on the table, but it was, and it's been used already :-)
I had a glitch with the expiry date of the card, but CS were quick to reply, yet it wasn't an issue in the end.
And on THAT note, many thanks Pluxee UK
12 September 2025
Unprompted review
Reply from Pluxee UK
Hello Gary,
Thank you for leaving your feedback and I am sorry to read your experience wasn't as expected. I'm glad to hear we were able to assist you with your query quickly.
Take care,
Pluxee UK
Its an easy app with cashback
Its an easy app with cashback. I had minor problem which resolved immediately thyough email. Thanksalot
10 September 2025
Unprompted review
Reply from Pluxee UK
Hello Jhane,
Thank you for sharing your feedback with us. I am glad to hear that you find the app easy to use and that we were able to help you quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Reply from Pluxee UK
Hello Helen,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Great service from this company will…
Great service from this company will buy again from this company
6 September 2025
Unprompted review
Reply from Pluxee UK
Hello John,
Thank you for sharing your feedback with us. I will be sure to share this with our customer care team.
Have a great day!
Very helpful keep up the good work
Very helpful and understanding staff
3 September 2025
Unprompted review
Reply from Pluxee UK
Hello Nicholas
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
The customer service team are A*
The customer service team are always so polite and really helpful as they do all they can to sort out my query.
3 September 2025
Unprompted review
Reply from Pluxee UK
Hello Susan,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Reply from Pluxee UK
Hello Deepak,
Thank you for sharing your feedback with us. I am glad to hear that you feel like this is easy to use and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Thank you Pluxee Uk for the safety measure!
I checked/rechecked my available balance a number of times! But the card simply wasn't letting me purchase anything! So, I rang up and the lovely lady, explained why it wasn't working. Because I hadn't used it in a while, then took it on a recent staycation and was spending daily, she stated that to protect from someone else using the card, it needed a pinned transaction to make sure... it was still me using the card! This was more of a safety precaution to protect my funds, which I was surprised at but at the same time very pleased with! She suggested, I go to an ATM and let the chip & pin talk to each other! LOL! Well it worked, and I was able to spend straight away! A big THANK YOU to Pluxee UK for giving us that additional 'safety' measure!
27 August 2025
Unprompted review
Reply from Pluxee UK
Hello Jacque,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Thank you for processing my refund in a…
Thank you for processing my refund in a timely manner.
18 August 2025
Unprompted review
Reply from Pluxee UK
Hello,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you quickly with your refund.
Have a great day!
Pluxee UK
Very informative presentation.
20 August 2025
Unprompted review
Reply from Pluxee UK
Hello Samantha,
Thank you for sharing your feedback with us.
Have a great day!
Pluxee UK
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