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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was having difficulty making e-vouchers to help pay for my holiday unfortunetly when i spoke to a customer adviser they were unable to pin point why my payment was not being taken but did advic... See more
Company replied
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... See more
Company replied
I get overwhelmed & dismayed by the nature of online transactions. It all gets too much. And, I wasn't looking forward to explaining my problem about a lost voucher code. I needn't have worried! The p... See more
Company replied
Company details
Written by the company
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Contact info
United Kingdom
- socials.uk@pluxeegroup.com
- pluxee.uk
4.3
Excellent
359 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service excellent
16 August 2025
Unprompted review
Reply from Pluxee UK
Hey Linda!
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Absolutely awful… Please if you’re…
Absolutely awful… Please if you’re reading this do not get a Pluxee card. I’m having such an awful experience.
Money has came out of my account to topup my Pluxee cash back card and the money has not gone into the card. I have contacted my bank who have advised that the money has left my account and to contact Pluxee….. so this is the issue… You actually can’t contact anyone… I’m waiting in a queue whilst writing this message and currently ive been waiting 1hr 36 minutes.. No answer, just in a queue. If you have any issues and you need to speak to this company urgently… you actually can’t. They also have an online form, which no one responds to.
Please don’t get this card, when things go wrong.. You will never be able to rectify any issue as there will be no one there to help.
There needs to be some serious workflow management changers at this company and they need a huge upgrade of system like in app chat for example.. These guys are dealing with actual finances and your money can be lost forever (as you literally can’t speak to anyone). As you can’t speak to anyone (you can’t even log a complaint), my only step is ombudsman.
16 August 2025
Unprompted review
Reply from Pluxee UK
Hello Christopher,
Thank you for sharing your feedback, upon further investigation I can see that we received your query via a web form on the 16th August and my colleague Rebecca responded to your email on 18th August. We have a 2 working day turn around to respond to our email cases.
Please note, the transaction failed due to one of the measures we have in place to keep our customers' money safe. In this case, your full address in our records didn't exactly match the one in your bank's authorisation centre. Please log back into your account and update your address to ensure it matches what the bank hold.
If you have a pending payment on your account please be reassured the bank will return these funds to your account automatically within the next 5-7 working days (bank dependant). If you cannot wait for this period to pass, please get in touch with them to request they release it quicker.
With regards to the telephone support, I am sorry to hear you was on hold. I have reached out to you directly to gather more information.
Warm regards,
Pluxee UK
Great card and discounts
Great card and discounts and easy to navigate and use
15 August 2025
Unprompted review
Reply from Pluxee UK
Hello Karen,
Thank you for sharing your feedback with us. I am glad to hear that you are enjoying the benefits and the offers are easy to navigate and use.
Have a great day!
Pluxee UK
Nice to deal with people who know what they are doing
I had a voucher to redeem but for some unknown reason it had been cancelled . The lady who dealt with me on the phone was able to check it out for me and arranged to follow it up. My new voucher was emailed to me 48 hours later
14 August 2025
Unprompted review
Reply from Pluxee UK
Hello Mrs Buxton,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Respond very quickly to resolve issue
Respond very quickly to resolve issue
13 August 2025
Unprompted review
Reply from Pluxee UK
Hello Tracey,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Good service
12 August 2025
Unprompted review
Reply from Pluxee UK
Hello John,
Thank you for sharing your feedback with us. I am glad to hear that are happy with our service.
Have a great day!
Pluxee UK
Great service
I didnt have to wait long for a customer service representative and when they took the call they resolved the issue quickly.
6 August 2025
Unprompted review
Reply from Pluxee UK
Hello Howard,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Great People
Originally the redeem voucher process was not very clear. Once the process was explained by one of Pluxee's representatives all was explained and clear
6 August 2025
Unprompted review
Reply from Pluxee UK
Hello Phillip,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Missing/delayed funds (prepayment card)
Signed up for a new prepayment card with cashback offers. My direct debit claimed as planned but the money did not load onto my prepayment card on the date given. I was hoping to spend the funds during a planned short break away. Three phone calls to Pluxee resulted in different (conflicting) advice and information but ultimately I was told it would appear by the end of the day. It is now the following day and I have no access to my money and no further information on how to fix this. Having to rely on a credit card in place of the money I'd planned to have access to. I can see others have had more positive experiences but mine has sadly made me very wary about using Pluxee.
5 August 2025
Unprompted review
Reply from Pluxee UK
Hello Danielle,
Thank you for reaching out to us, we sincerely apologise for the frustration you’ve experienced. Your concerns about not receiving your funds into your account have also been noted, and we understand how important it is to be given the correct information.
In order for us to be able to help you further we have reached out to you via Trustpilot for further information.
We look forward to hearing from you so we can make sure we fully support you.
Kind regards
The Pluxee Team
Pin not working
My query was resolved to my satisfaction. My pin didn't work for my card a new card was ordered for me.
31 July 2025
Unprompted review
Reply from Pluxee UK
Hello Effie,
Thank you for sharing your feedback with us. I am glad to hear that your query was resolved to your satisfaction.
Have a great day!
Pluxee UK
Reply from Pluxee UK
Hello,
Thank you for sharing your feedback with us. I am glad to hear that you are making the most of the savings.
Have a great day!
Pluxee UK
I recommend them for service
They were fast refunded money cancelled card i lost and it was best customer service i ever experienced great customer service
31 July 2025
Unprompted review
Reply from Pluxee UK
Hello Mark,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Farrrrrr too much effort to I’ll
Farrrrrr too much effort to I’ll. an account .. felt like I was asking to take out a mortgage .. but customer service was good tbf
28 July 2025
Unprompted review
Reply from Pluxee UK
Hello Gill,
Thank you for sharing your feedback with us, I am pleased to hear the customer service support was good but I am sorry that you had some difficulties with your account I have shared your feedback and comments with our development team.
Have a great day!
Warm regards,
Pluxee UK
Excellent customer service
Excellent customer service, friendly efficient and resolved my problem quickly.
Highly recommend.
24 July 2025
Unprompted review
Reply from Pluxee UK
Hello,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Great customer service
Great customer service! My issue with logging in was dealt with promptly, and effectively and courteously.
25 July 2025
Unprompted review
Reply from Pluxee UK
Hello,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
I received a prompt response
23 July 2025
Unprompted review
Reply from Pluxee UK
Hey Patroba,
Thank you for leaving your feedback I am pleased to see you received a prompt response from the Customer Care Team.
Enjoy using your benefits and have a lovely weekend!
Warm regards,
Pluxee UK
Gift card
If I had realised that the voucher was a gift card I would not have spent so much time trying to print it.
18 July 2025
Unprompted review
Reply from Pluxee UK
Hello Jaydee,
Thank you for leaving your feedback, our eVoucher range allows you to easily redeem it from your phone so there is no need to print in the future 😊
Warm regards,
Pluxee UK
⭐️⭐️⭐️⭐️⭐️
Great customer service! Quick, helpful, and professional. Everything was sorted without any stress. Thank you, Pluxee!
18 July 2025
Unprompted review
Reply from Pluxee UK
Hey Amir,
Thank you for leaving your feedback, I am please to hear of the quick and helpful service you received! I have shared your comments with the Customer Care Team 😊
Warm regards,
Pluxee UK
I am so happy that we as cares have a…
I am so happy that we as cares have a service like this as we are often forgotten in Society
18 July 2025
Unprompted review
Reply from Pluxee UK
Hello Jay
Thank you for leaving your feedback, I am pleased to hear you are enjoying the service!
Warm regards,
Pluxee UK
I have been using them for childcare…
I have been using them for childcare vouchers and they are always helpful. Yesterday I had a host of questions and Lynette was very helpful in solving that for me. Thank you :)
17 July 2025
Unprompted review
Reply from Pluxee UK
Hello,
Thank you for taking the time to leave your feedback, I am pleased to hear Lynette was helpful and resolved your query - I have shared your comments with her 😊
Warm regards,
Pluxee UK
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