POKÉ GALERIE Reviews 

The figure was well made and beautiful. Thank you

I'm always very happy with this company. Seriously, they're the best. I always seem to find what I want here, they have great selection. I find it very easy to buy and get receipts. I've also always been impressed by customer service. I'm not sure if it's always the same person, but they seem to genuinely want to make things the best they can. I know I sound like AI or something, but I just really do love this company, I've purchased from them many times

Returning customer and glad, they deliver premium and amazing detail figures

I am a familiar customer with scaleworld preorders but had to switch to this company when a different one went down. I tried out pokegalerie because a lot of people recommended them.

I preordered my first order and then waited for final balance and shipping fees. When I went to checkout, it told me it was unavailable to ship to my address. I reached out to support, and was finally able to get the address to work. I paid the shipping fees and final balance and then waited. 2 weeks later, I got an email saying that I owed more in shipping fees. I reached out to the company and asked them why I owed more money and why it took 2 weeks to add onto my total. The email was unprofessional, stating they weren’t in charge of how long it took and that it was the factory that took 2 weeks to calculate shipping, and not pokegalerie. So I paid the extra shipping fee and waited another 2 weeks before hearing nothing about my order. I reached out again about the status of my order, and they never emailed me back.

Poor customer service. Shipping fees should be finalized and not added on later.

Trustworthy, good service and fast responding.
I have placed +5 different “in stock” orders all delivered and packed very well.

I have bought well over a hundred sets from this site and the seller has been nothing but amazing.

They have been consistent and reliable in their sales, shipping, and communication with questions. Have been purchasing from them for over a year now with no complaints. Excellent seller!

The figure came so fast and was easy to assemble. It’s so pretty! This is honestly a dream statue for me as I love all the sheep pokemons

Have several figures I ordered from them and I ordered a second of a figure I already had one of from them because the first looked excellent, but the second one arrived with legs that didn't fit. Pokegalerie got some new legs from the manufacturer, but not all of those worked either. I went back thru emails to see if that was my fault for asking for the wrong ones or something, but it was not. Item stands without the base but will not fit in the base without the proper legs. Sent several emails asking if anything can be done, but pokegalerie never responded (been about 6 weeks now). Even if the answer is "NO", or "we are waiting on a response back from the manufacturer", a response would've been appreciated. Originally, I would've highly recommended them, but after this I do not have confidence that any issues with orders would be resolved. Not recommended.

The figure was absolutely beautiful; it was slightly on the later side for the estimate preorder, but there’s been a lot of complicating factors so that is completely understandable. The only issue was one element fell off the figure, probably during shipping. A small bottle of milk on the base was rolling around in the box when it got here. I was able to fix it with a bit of glue, but that could be a bigger issue for others looking to buy. I love Appletun though, and he was perfect.

Really disappointed - my order arrived today (it cost £70 in total for three small figures, including extra shipping fees that were later invoiced for) and one of the figures arrived with its ear completely snapped off. I took a photo and sent it to them immediately, and received a prompt reply to say that they couldn't provide a replacement (fair enough) but could give a €6 store credit. €6 wouldn't even cover postage. I also don't appreciate the implication that I broke it myself by saying that future unboxings should be videoed - I really wanted the figures so why would I have broken it. Such a shame as I've waited a long time for these and I'd be too worried about future purchases also arriving damaged to place another order. Disappointing all round as I would have more than likely spent a lot of money with this company, but if they can't guarantee that they'll arrive in one piece it's a hard pass in future. (Edit 19th June - Their response here regarding a 'refund' amount is incorrect as no amount of refund was offered, just a tiny amount of store credit. In comparison to the small size of the figure it's significant damage).

Pokegalerie has overall the best prices I've found. Also, whatever I ordered came rather quickly (about three weeks) and in perfect condition!
I'm very satisfied with the professional service they gave me. They are very responsive and always ready to help via Facebook messenger or email.
They even saved certain products I asked for, so I could buy them when it suited me. Excellent service.

I only hope that they will let you know in the future, how long a preorder is open for or how many units are available to purchases, because when you want to plan ahead what products you buy from them, it's a critical information.

Order took over a month to arrive and received a message a week after ordering asking for more money, stating they wouldn’t ship until additional funds were received.

*Update to company response for transparency. They sent this email with regards to my chosen shipping method -
“While ePacket is our most economical option, we currently do not recommend using it for shipments to the United States due to recent tariff changes. Packages sent via ePacket (handled by China Post) are at a higher risk of being inspected by U.S. customs and may incur additional duties. To avoid such issues, we’ve requested a quote from our logistics team for Duty-Free Express Shipping, which includes all customs fees in the shipping cost.“

Absolutely fantastic quality figurine. Just as displayed on the website. Figurine came well packaged and was easy to put together. Would highly recommend.

Arrived safely and promptly! Gorgeous figure, thank you!

The figures are awesome but it would be nice to have some proper etas on when they'll be ready because almost 2 years without any updates can get worrying.

reliable and

Sometimes my figures come broken though I’ve always enjoyed purchasing from pokegalire. There’s always here to help especially for out of stock items. I’ve always received every item I purchased and highly recommend this website