POKÉ GALERIE Reviews 

The item’s estimated release date was listed as 2023 Q1-Q2, I did not receive it until Feb 2025, which is totally unacceptable. To be quite honest, I had almost forgotten that I’ve ordered this item by the time I had received it. Furthermore, the quality of the item was not worth the 95 Euro I had paid for. Pikachu’s tail broke off as I attempted to attach it to the body (and I was consciously trying to be careful and handled it with as much care as I possibly could).
This is a total disappointment and I will never purchase from this company again.
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After receiving the reply from poke gallerie, I just have to say it did not make me feel any better about this purchasing experience.

First of all, I understand delays in production, but a two-year delay? I find that quite ridiculous, especially when I had not received one single update during the entirety of the two year wait. Like I said, I have already forgotten that I had bought this thing by the time I got a notification that it has shipped.

Second, I do take partial responsibility for the breakage during the installation process, which is why I didn’t ask for a refund. However, I just wanted to give my honest opinion about the figure in my review - that it was extremely fragile - and despite being very careful with it, Pikachu’s tail broke when I attempted to attach it to its body. And therefore, I’d have to say, this figure was not worth the high price tag. After reading the reply from the company, I’m even more sure that I won’t be a return customer.

Good product but parts didn't all fit perfect

Strengths : The products are great, awesome quality.

Weaknesses : Very little communication. Since it takes months from the time one preorders a product and said product is shipped, it would be nice to have some updates at key moments; when they're being made, deburred, painted, conditioned...

I am super happy with how my little statue turned out when it arrived! It looks just like it does in the pictures on the website. It also arrived much sooner than I would have expected, and I was kept up to date with every step of the process, so I was never really in doubt that my product wouldn't arrive.

The pre-order product was not delivered on time. And even after receiving a response saying that the problem would be resolved, I had to wait for a very long time. It was confirmed that the shipment was repeatedly returned by customs, and there was no apology from the manufacturer. I ended up getting tired of the long wait and was contemplating purchasing from this site.

I bought many times on this online shop to grow up my Pokemon Scale World Collection, and all my pre-order was achieved without problems. Delivery, shipping times and quality was on point !!
I would definitely order some figures again !!

They were promt at getting back to me on the status of my order.

Very reliable place to get your resin figures. Never had a problem with them. The packaging is superb and the customer service is extremely helpful with any questions you shoot at them. Definitely my go to place for all things pokemon!

Product arrived very well and well packaged, it arrived quickly, I really liked the figures I bought

The 'ONLY' downside... I was given absolutely 'NO' notification that my package was on the way... UNTIL it actually ARRIVED!

I.E tracking information.

Awesome figure, shipped and packaged well. Unfortunately tail was broken upon receiving it. I questioned about a partial refund, but never got a response.

Great service

My partner loves this pokemon so much! I wanted to give him this lil' guy for Valentines but knew it would take its time. Now it'll be his Chrismas Present and I could not be more exited! Thank you for the quality! Worth the wait!

Only 1/5 times do my emails get a response...and I give them at least 10 days to reply. In other words communication is really bad, I haven't had a serious issue yet, but the day I do I feel like I'm going to be completely ignored...To get a good experience buying here you need to get lucky enough that you will never need to contact them. Right now I am begging them to give me my tracking number and no one is answering.

BEAUTIFUL figurine arrived very carefully packaged.
Extremely pleased with my order!

As a preorder purchase I had been incredibly concerned at the start, wondering if it was legit due to waiting for a little over a year, but soon enough the product was released and it was indeed legit!
Also BIGGEST POINT: the support team is REALLY FAST, SUPPORTIVE, and RELIABLE! I had ran into a problem when I got an email about 'remaining balance' (because at the time of purchase a year+ ago I had paid in full including shipping). So I paid for that 'balance' unsure if I was actually supposed to, and due to my concerns, 1 email to the support team asking if I was supposed to pay that balance and I received a reply with a simple "No you weren't supposed to since you already paid in full, we'll quickly give you that refund, and we apologize for the confusion". Saved me from paying double for a figure I'd have only gotten once. So never be afraid to contact support if you have questions or concerns! The team is super friendly and there to help! ^_^

Amazing quality, will buy again and very creatively put together

Too much time to ship,I had to contact you atleast 5 times,I asked for a refund 3 times no one answered me about it,just kept telling me it will ship
I dont see a reason to buy from you again

Im not happy that I received a broken item after paying so much and only getting a 5€ store credit.

My Lickitung figure was absolutely adorable and even came with a special extra artwork, super happy!