Poppy's Picnic Reviews 

530
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting their pets love the food, which leads to improved health, shinier coats, and increased energy. Many appreciate the high-quality ingredients and the convenience of balanced meals. Customer service is frequently highlighted as fantastic, with people describing the team as friendly, helpful, and quick to resolve issues. However, some people were dissatisfied with delivery issues, reporting partially or fully defrosted food due to delays or inadequate packaging. A few also experienced dismissive or unempathetic customer service when problems arose.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, often noting that the food is excellent and their pets love... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, superb, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and reliability.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our miniature schnauzer, Tilly Scrumptious absolutely loves Poppy's Picnic. We choose the low fat options for her, both raw and cookable. We love its versatility, being able to cook before we head o... See more

Company replied

Rated 5 out of 5 stars

Poppy’s Picnic makes raw feeding easy and appealing. The ingredients are top-quality, British-sourced, and free from nasties – my dog’s coat is shinier, and he’s more energetic and enthusiastic at m... See more

Company replied

Rated 5 out of 5 stars

We’ve fed Poppy’s fab food to out dogs for years, but have just picked-up the latest members of the family at 8 weeks old and were a bit worried about transitioning her onto raw after kibble and mum’... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Poppy’s Picnic enough – switching to their raw food has been amazing for my dog; years on, still happy! He absolutely loves it and gets so excited at mealtimes! His coat’s s... See more

Company replied


Company details

  1. Pet shop
  2. Dog Cafe
  3. Food Manufacturer
  4. Food producer
  5. Health consultant
  6. Pet Care Store

Written by the company

The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(530)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Great ordering system quick delivery…

Great ordering system quick delivery Thank you
Derron Slater

12 November 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Derron

Thank you for your 5-star review. We are absolutely thrilled! We are also delighted to see that you find our ordering system quick and easy to use.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Doris is finally happy!!!!

My very fussy Dachshund, Doris, has been through kibble, Lilys kitchen, butternut box, Bella & Duke, Pooch & Mutt.... You name it UNTIL a friend told me she feeds her Daccys on Poppy's Picnic! What did I have to loose? So i gave it a go....
Its BRILLIANT... Love the way it can be cooked, or raw depending on madams preference for that day! Would love to see another flavour added to the already great variety but I would recommend POPPYS 100% , Customer service IS excellent too! Thankyou!

19 November 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Phillipa & Doris

Thank you so much for your glowing 5-star review. We're delighted to hear that Doris is loving our food... this makes us so proud.

It's great that you enjoy our service too.

Your recommendation means the world to us, and we’re thrilled to have earned your trust. If there’s anything more we can do for you, please don’t hesitate to reach out.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Mia is a toy poodle and only eats 100…

Mia is a toy poodle and only eats 100 grams a day ,so poppys picnic power balls are great for her , no waste and she loves them , ordering was quick and easy , delivery was fast . I contacted them online to ask a simple question and the response was very quick and helpful , would highly recommended this company

7 November 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Lynnette & Mia

Thank you for this fantastic review. We're so pleased to hear that you and Mia are enjoying the Poppy's Picnic experience.
Knowing that our service brings peace of mind and that your dog eagerly enjoys our food is exactly what we strive for.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Fantastic food and service!

Fantastic food and service!

My dog is currently working his way through his first order. I’ve never seen a cleaner bowl after each meal. Fantastic food!! I just wish the containers came with lids.

11 November 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Michelle

Thank you so much for this wonderful 5-star review. We are so pleased to see that your dog is enjoying our food.

I have passed on to production and marketing your comments regarding containers with lids.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

My dog loves a 'Poppy's Picnic' 🐶🐾🐶

My dog loves this food, it's easy to order and has lots of offers to buy at a discounted rate. Would recommend this company 100% for both quality of food and also communication.

11 November 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Debbie

Thank you for this amazing 5-star review. We are delighted to see that your dog is loving our food. Thank you for the recommendations too. We are so chuffed!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

EXCELLENT ALL ROUND

Excellent products, efficient and exceptional customer service from Poppy's. Easy to order and able to collect Paw Points to get money off a future order. I would also be very interested if they introduced more flavours in the cookable raw like venison etc.

11 November 2024
Unprompted review
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Reply from Poppy's Picnic

Hi

We are delighted with this 5-star review... Thank you.

It's great to see that you are happy with our service. We are going to review next year the possibility of introducing different flavours.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great food and service

Extremely good service from this company and my dog really enjoyed all the varieties of meat I ordered. Don't think I had used Poppy's before. Thanks very much

8 November 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Louise

Thank you so much for this amazing 5-star review.

We're delighted to see that your dog is loving our food.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Love poppy’s picnic my dogs love it too…

Love poppy’s picnic my dogs love it too .. excellent website and excellent service on delivery

4 November 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Zoe

Thank you - we are delighted to see that your dogs are loving our food. Thank you for your feedback on our website and delivery service too.

Much kindness
Debs and Poppy

Rated 5 out of 5 stars

Top quality food for our cats

Poppy’s was recommended to us and is the best quality cat food we’ve ever purchased. The fussy eater loves them all, one cat is a bit hit and miss at the moment. The little girl, who really made us decide to change foods as the supermarket food has been making her sick, won’t touch it - we’ll get there though.

25 October 2024
Unprompted review
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Reply from Poppy's Picnic

Hi

Thank you so much for your wonderful 5-star review. We are delighted to see that your cats are enjoying our food.

As a small company you have helped us spread the message of the benefits of our food.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great cookable raw food

Great cookable raw food. My dog eats raw but does better on cooked food during the winter so this is perfect for him. Complete food to FEDIAF standards, so unlike many raw foods you can be sure it contains everything your dog needs.

16 October 2024
Unprompted review
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Reply from Poppy's Picnic

Hi
Thank you so much for your amazing 5-star review.

We are delighted to see that you are pleased with our FEDIAF complete meals.

Much Kindness
Debs and Poppy

Rated 2 out of 5 stars

Customer service not great.

Customer service not great.

Have used poppy’s picnic for a few months now, and while on the pricey side the food seems good and does go down very well with my dachshund.

My last order was a one-off instead of via subscription as I didn’t want to be on subscription when about to give birth. This time I went to start the subscription again and it price looked very expensive.

When I went to cancel it came up with white text on a white screen, and I couldn’t work out what it was. I logged in and out, but the screen was still
White text. I changed the screen brightness and realised it was offering me ‘an ongoing discount’ if I didn’t cancel, so I tried to press the claim discount button but it didn’t work, even when I tried again on my phone and even tried on another device. I really didn’t want to switch brands if I didn’t have to, so if I could stay with PP and get it cheaper then I’d definitely have liked to, which is why I tried multiple times.

I raised this error with customer service the next day (as they were shut the night before when I was originally trying to place the order), and I included a screenshot of the page. The woman (Deborah) was blunt and actually quite passive aggressive. She told me there is no discount available but she will get back to me on Monday. Then she also made some random comment about how I’d gone into my account and tried reactivating/activating my discount 5 times.

Yes I did because I kept getting a white screen and an error on the discount button, so I wanted to check if the error was with me or with the website. It just felt weird that she bought it up, because she didn’t ask me why I did that, just mentioned it as if it was some sort of dog.

Actually feel quite sad as this is a brand I was a fan of until having to deal with the customer service. Hand has been forced and will have to try somewhere else.

And Poppys picnic if you read this - I’ll happily send you a video of me being offered this discount on your website if you want it. I don’t like it being implied that I’m sending you images from a different site, when it is 100% your website.

18 October 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Laura

We are really disappointed with this review - as we don't feel it's a true reflection of our messages to each other. However , we do understand that at the time we couldn't help you solve your query.

You messaged in on Friday evening when we had closed for the weekend. This meant that I had limited access to systems ect. I did however mention that I would get back to you on Monday first thing. I did message you this morning as promised. This would not have in any way impacted on your order as your order wasn't due for dispatch until Monday afternoon. You wrote this review minutes after we had exchanged a polite message - not allowing me time to resolve this for you on a Friday evening.

My messages to you were not passive aggressive. The reason I mentioned that you had been in your account 5 times , closing and reactivating was so I could get an idea of what you were experiencing to send to the Awtomic tech team to investigate. Without knowing what issues you are experiencing it would be hard for them to investigate...
You mention white text on white background - the images you sent in have a yellow text on a white background. The video didn't work and we couldn't view it.
With regards a discount code - I said that we currently don't have any discounts on our subscriptions , however, if you start a subscription again you will receive 10% off your first order.

Thank you for placing two orders with us - your last order was August so we are pleased your dog has enjoyed our food.

We are actually sad too, that, you no longer wish to purchase from us.
We wish you and your new family all the very best for the future and good luck with your raw feeding journey.

Best wishes
Deborah

Rated 5 out of 5 stars

Poppys picnic mighty mince…

My standard poodle is fussy but since I’ve changed to poppy’s picnic she always eats it she loves it Brilliant food and service will never change she’s in great shape 🐾🐩

1 August 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Vicky

Thank you for this wonderful 5-star review .

We are thrilled to see that your poodle is loving our food and in great shape. Thank you too for the amazing recommendations.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

after trying different brands of raw…

after trying different brands of raw food for my dachshund and her getting bored of them after a few weeks, poppy’s picnic is the only food she’s not gone off and enjoys at every meal, super reasonable for the price it is and you can even cook the balls if you’re not 100% giving your dog raw, definitely recommend

27 September 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Kayleigh

This review has made us so happy - 5-stars - thank you.

We are delighted to see that your little sausage is still enjoying her Poppy's Picnic.

Thank you for the feedback - more flavours is on our planning schedule.

Much kindness
Debs and Poppy

Rated 5 out of 5 stars

Our Favourite Food

After discovering Poppy's picnic through a recommendation, we've moved away from our previous brand Lilly's Kitchen and we couldn't be happier. The service has been excellent (very impressed with customer service) the next day delivery is superb and most importantly the dogs absolutely love it. We have 3 dogs and always have issues trying to get them to eat at the same time and look forward to their food. Those issues have officially been solved!!

4 September 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Chris

Thank you so much - we are delighted with this amazing 5-star review.

We are chuffed to bits to see that your dogs are loving our food.... woof woof!

Thank you for commenting on our customer service too!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

I have 4 very fussy little dogs


I have 4 very fussy little dogs, they all ate poppys picnic cookable raw food, which is amazing as normally someone won't eat.

18 September 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Carol

Thank you for this wonderful 5-star review. It's great to see that your little fussy eaters are now enjoying their food. The cookable range is amazing for fussy dogs.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

My dog loves it!

Poppy’s Picnic raw dog food has transformed my dog! It’s sorted her digestive issues. She's so much livelier and at 13 has a new spring in her step. I would highly recommend this food. Service and communication has been great too.

18 September 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Sharon

We are delighted to see that our food has transformed your dog and that her digestive system is now much better. We do pack lots of fresh , natural ingredients , human grade meat and veg from our local farm shop. We hand make our food daily too.

Thank you for sharing your thoughts , experience and awarding us 5-stars. We are so chuffed!

Much Kindness
Debs and Poppy


Rated 5 out of 5 stars

Wanted to try the Mighty Mince as it's…

Wanted to try the Mighty Mince as it's cookable and my normally raw fed girl has decided, due to false pregnancy, that she can only eat cooked food now. Had a few issues on the best way to cook it but Poppy's were great with very quick advice. My girl loves the food cooked and so far no issues. Thanks Poppy's for such an innovative product.

13 September 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Jacquie

Thank you for your wonderful 5-star review. We 're delighted to see that your girl loves our cookable food , and can start to enjoy her meals.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Superb food and excellent customer service

Excellent company offering wonderful customer service and superb high quality raw food, cookable raw , broths and treats. My dogs love their food and it’s so easy to order, store and serve. I would highly recommend Poppy’s Picnic.

12 September 2024
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hi Carole

Thank you so much for this amazing 5-star review.

We're delighted to see that your dogs love our food. This makes us so happy.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Love your cat? Feed a great natural food!

I have a cat who wouldn't eat packet food and I was worried about his nutrient intake. Since introducing Poppy's Picnic raw food we haven't had any issues with his eating. We have also now transferred our rescue cat onto Poppy's Picnic, we did try a gradual transfer of foods but after her first taste of Poppy's meat that was the only food she was going to eat!

At their regular vet check their weight, condition and quality of their health is top notch. The coats shine, great thickness and soft texture. Their teeth do not have any buildup of tartar. Poppy's also reduces the amount of poo and greatly reduces any smell.

Poppy's Picnic arrives frozen, usually 24 hours after ordering. Just take a tray out of the freezer to defrost as required. The meatball portions are great for serving and working out the amount required by your cat per day. Super sprinkles add an extra texture and nutrients to keep their coats great.

I can't thank Poppy's enough for their food and personal attention to clients with any enquiries.

1 September 2024
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hi Elaine

Thank you so much for this wonderful 5 - star review.

We are absolutely delighted to see that your cats are enjoying our food. It's always reassuring when you know your cats are getting a fresh , complete and balanced diet. We love the sound of shiny coats.

Thank you for sharing your thoughts and letting us know about your delivery experience too!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Order arrived well packaged

Order arrived well packaged. I purchased the cookable meatballs and have been lightly cooking them and adding them as a hit of freshness to my fussy Cavapoos dry food. He loves them and they haven't upset his digestion at all.

28 August 2024
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hi Anne

Thank you for your feedback and this wonderful 5-star review.

We are delighted to see that your fussy cavapoo is enjoying our cookable range alongside his dry food. It's a great way to get freshness into your dogs diet - the FEDIAF balanced recipes allow this without upsetting your dogs tummy.

Much kindness
Debs and Poppy

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