Poppy's Picnic Reviews 

530
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting their pets love the food, which leads to improved health, shinier coats, and increased energy. Many appreciate the high-quality ingredients and the convenience of balanced meals. Customer service is frequently highlighted as fantastic, with people describing the team as friendly, helpful, and quick to resolve issues. However, some people were dissatisfied with delivery issues, reporting partially or fully defrosted food due to delays or inadequate packaging. A few also experienced dismissive or unempathetic customer service when problems arose.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, often noting that the food is excellent and their pets love... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, superb, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and reliability.... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our miniature schnauzer, Tilly Scrumptious absolutely loves Poppy's Picnic. We choose the low fat options for her, both raw and cookable. We love its versatility, being able to cook before we head o... See more

Company replied

Rated 5 out of 5 stars

Poppy’s Picnic makes raw feeding easy and appealing. The ingredients are top-quality, British-sourced, and free from nasties – my dog’s coat is shinier, and he’s more energetic and enthusiastic at m... See more

Company replied

Rated 5 out of 5 stars

We’ve fed Poppy’s fab food to out dogs for years, but have just picked-up the latest members of the family at 8 weeks old and were a bit worried about transitioning her onto raw after kibble and mum’... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Poppy’s Picnic enough – switching to their raw food has been amazing for my dog; years on, still happy! He absolutely loves it and gets so excited at mealtimes! His coat’s s... See more

Company replied


Company details

  1. Pet shop
  2. Dog Cafe
  3. Food Manufacturer
  4. Food producer
  5. Health consultant
  6. Pet Care Store

Written by the company

The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(530)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely condescending

Ordered religiously every Friday for the past 11 weeks but won’t be ordering again. One recent order was missing two packs (obviously because it didn’t fit in the box, so rather than opting for a bigger box they just left them out), was due a delivery today but it’s now been delayed. My dog has had nothing but mushy and smelly poo whilst on this food - despite me trying both the mince and the meatballs, I’ve even added tree barks and pumpkin powder etc to help but no joy. Customer service is difficult - depends if you catch them on a good day. Offered no solution to the delayed delivery despite me asking to cancel and refund so I can buy elsewhere. I rely on the deliveries and now being told it’s not guaranteed (yet their website states what day it will be delivered). My nearest store that stocks this food is over an hour away so I rely on the deliveries. Very dismisses customer service agent today who offered no solution then commented that my review was unfair…. My review was based on zero solution being offered. Poor reward system too.

Will not be placing any further orders with this company and will be choosing a dog food all together.

Edit to respond: I did contact you on live chat regarding the poo and you told me to try meat balls which I started to order more of instead of mince. You ignored the mushy consistency then just like you have now. You are also spamming me on WhatsApp whenever I leave you feedback which is extreme and not welcome. Your response is very condescending, saying I didn’t understand your message earlier? How rude. As stated,I will not use you again nor will I recommend. I’ve now had to block you on WhatsApp because you continue to harass me. Your reply is extremely condescending. Leave me alone.

18 March 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Kerry

Thank you for your review - We hear you and feel your frustration .
This is a rare occasion as DPD do deliver almost all of our orders on time and in a timely fashion. It is however beyond our control when they are faced with delays and unforeseen incidents. 
As we tried to explain to you this morning - your delivery being late is beyond our control. We are not allowed to cancel orders once with DPD as they do have 2 days to deliver our food. This can be seen in our terms and conditions. With regards to your dog's smelly poo , this is really sad to see. Had you contacted us regarding this matter we could have looked into this for you and offered help and advice. I'm guessing that this cleared up for your pup as you continued to place orders.

With regards customer service , we are sorry that you didn't understand our messages this morning and this was out of our control.

We would like to wish you well on your raw feeding journey.

Much Kindness

Debs and Poppy 

Rated 5 out of 5 stars

Fantastic food and an amazing company!

Fantastic food and an amazing company!
I can't say enough good things about Poppy's Picnic. I have a cockapoo who was extremely difficult to feed, beyond fussy and trust me I tried every trick in the book, taking uneaten food away, putting it back, coaxing, adding toppers etc; nothing worked at all. I read about Poppy's Picnic and it seemed to be worth a try, they do cookable raw food without bone but with eggshell instead, which is perfect as Ralf is not very tolerant to bone. I have never looked back, he has never refused a meal since and it's been months now! He's happy, healthy and waits patiently for his food.
It's not the cheapest food in the market, but is more than comparable to other brands such as Butternut Box etc; and if you are throwing food away then you're literally throwing money away.
I would recommend this food 100%, delivery is so fast and your dog will thank you!

18 March 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Nicola & Ralf

Thank you for your amazing review and 5-stars.

It's fantastic to hear that your Cockapoo is loving our boneless range and you are happy with the high quality of our food.
We're delighted to see that you feel we are an amazing company too.

We truly care about your experience, and your kind words mean the world to us.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

If I could give this company more than 5 stars I would!

If I could give this company more than 5 stars I would, I’ve never dealt with anything like them before, Deborah who I’ve been dealing with for a couple of days went above and beyond with her help and advice, I have an 11 year old French bulldog whose been raw fed all his life but has suddenly developed acid reflux, she adviced me on what to order and even sent me a 25% off my first order code.
I went for a mixture of mince and power balls and realised early hours in the morning I added chicken to the order when I wanted to avoid it so I dropped them a message and they changed it for me before it was packed, I’ve just tried him on a couple as we’re feeding small meals throughout the day and he wolfed them down, I gently cooked them in the air frier so they were half cooked which is absolutely fine, they even smelt as good as human meatballs you buy. I will most definitely order from poppys picnic going forward, I got a personal 1 to 1 service i would not find in any other large company. Thank you all.

12 March 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Lisa

Thank you so much for sharing your experience, this wonderful review and 5-amazing stars.
We are delighted to hear that , so far your boy is loving our food. Your kind words are really appreciated and we are so chuffed for you.Thank you too for your kind words on our customer service.

We are so happy you made the switch , and if you ever need anything, we're always here to help.
Wishing you and your French bulldog many more happy, healthy and enjoyable mealtimes.

Much kindness
Debs and Poppy

Rated 5 out of 5 stars

Both my fussy boys loves poppy's and…

Both my fussy boys loves poppy's and empty bowls every meal time,
Makoa got extra for his 1st birthday 🎂

18 February 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Fred

Thank you for your fantastic review and 5-stars.

We're so pleased to hear that your fussy boy's are loving our food. Empty bowls are amazing to see and so reassuring too.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

I have a very fussy cockapoo ,but he…

I have a very fussy cockapoo ,but he absolutely loves the boneless cookable minces and the boneless cookable power balls, empty bowl every time so far,great quality food and delivery is great.

18 February 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Shannon

Thank you for the wonderful feedback and 5-stars. It's fantastic to hear that your fussy cockapoo is loving our boneless cookable range. We love to hear about empty bowls.

Thanks for choosing Poppy's Picnic.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

This food is excellent

I can see that this food is excellent, but my puppy seems to be picky - she likes everything sometimes and not others. It’s the same with every food. I try her with it raw sometimes, but mostly she prefers it cooked. I’m trying again with a second order, fingers crossed. Delivery was impressively fast.

12 February 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Carole

Thank you for fantastic review and 5-stars.

It's wonderful to see that your puppy is enjoying our food. The cookable option is great for fussy and picky eaters - all FEDIAF balanced , natural and complete.

Do let us know if we can help with anything. Good luck with your second order too.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

I have a very fussy Dachshund when it…

I have a very fussy Dachshund when it comes to food, I’ve tried everything going.
But this he actually licks the plate clean.
So very pleased.

11 February 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Mandy

Thank you for your fantastic feedback and 5-stars.
We're so happy to hear that your fussy Dachshund loves Poppy's Picnic and eagerly awaits mealtime, that's always a great sign.

Clean plates too must give you peace of mind that he is eating a complete and nutritionally balanced diet.

Much Kindness
Debs and Poppy


Rated 5 out of 5 stars

Very satisfied repeat customer

All three of my dogs enjoy every flavor of Poppy’s Picnic that they have tried (which is nearly all the adult offerings). They have silky coats and plenty of energy, and seem to be thriving on these meals. Every package has been uniformly sized and top quality.

3 February 2025
Unprompted review
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Reply from Poppy's Picnic

Hello

Thank you for your wonderful feedback and 5-stars.

We are delighted to see that your dogs are loving Poppy's Picnic. It's fantastic to hear that they are thriving on our food - the boost in energy and shiny coats is from all the natural and fresh ingredients.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Lovely quality

Lovely quality, superb range. Arrived very promptly even though we aren’t on the mainland and was well packaged. Our mini schnauzer Tilly Scrumptious absolutely adores her Poppy’s Picnic raw food and we’re happy that she’s happy.

16 December 2024
Unprompted review
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Reply from Poppy's Picnic

Hello Helan & Tilly

Thank you for your thoughtful feedback and amazing 5-stars . It's fantastic to hear that Tilly Scrumptious is loving her Poppy's picnic.

Wishing you and Tilly continued health and happiness.

Much Kindness
Debs and Poppy

Rated 3 out of 5 stars

Too much beef..

My frenchie loves poppys picnic but unfortunately shes started to have a reaction to so much beef. Its annoying all of their meals contain beef even if labelled turkey, lamb and wild boar. I have messaged them and asked if they would consider a beef free meal to which they replied they would not. I know many dogs that and intolerant to beef so its such a shame they wont consider:(

9 January 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Kelly
Thanks so much for your review - it's great to hear your Frenchie loved the food. Ours is the only raw dog food which is naturally balanced to FEDIAF standards... meaning we add no supplements to create a nutritionally balanced meal, instead it all comes from the ingredients. Beef is a fantastic source of many key vitamins and minerals so our vet include it to ensure our meals are fully complete. We are always working on new product ideas, including new complementary recipes and proteins combinations. We will announce them to our customers as and when they become available.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

This is a big change for Arnie my…

This is a big change for Arnie my cockapoo as he's only ever eaten kibble. To say he LOVES Poppys Picnic is an understatement... we have him jumping and dancing for joy at each meal time. Would highly recommend and so happy we made the switch.

16 January 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Sarah & Arnie

5-stars, we are so chuffed!

Thank you for sharing your experience with Poppy's Picnic and sharing this wonderful pic. It sounds like Arnie has found his forever food... We are so pleased for you both and glad he get's excited at meal times.

Arnie's approval means the world to us.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Poppy's picnic

We got a puppy 3 months ago. Thanks to our amazing breeder we've given him Poppy's picnic food. Both he and our 14yr old dog are thriving on it. I can't see us ever changing this food.

15 January 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Ceri

Thank you for this amazing 5-star review.

We are delighted to hear that your wonderful breeder recommended Poppy's Picnic to you. It's great to know that both your pup and your 14 year old dog are loving our food.
Supporting your dog’s health and happiness is what we’re all about. If you ever have any questions or need assistance, don’t hesitate to reach out.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Excellent food

Excellent food, fantastic quality. Both my dogs lick their bowls clean.

9 January 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Mandy

Thank you for sharing your experience and these wonderful 5-stars. We're pleased to hear that your dogs are loving our food and that they lick their bowls clean. Happy dogs , happy owners , it doesn't get better than that.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Power Balls

My two, Skye and Maisy, love the power balls. In fact, Maisy, a Miniature Schnauzer, wouldn't eat breakfast at all before starting on these.

1 January 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Debra , Skye and Maisy

Thank you for sharing your wonderful experience. It's fantastic to hear how Poppy's Picnic is making such a difference to Skye and Maisy.

Thank you for the amazing 5-stars too.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

My Welsh Terrier Rupert loves the lamb…

My Welsh Terrier Rupert loves the lamb and beef raw food from Poppy’s Picnic which he has been on for a couple of years after trying other raw food which didn't suit him. I have had a couple f occasions to contact customer service which cannot be faulted as the response was quick and satisfactory.

1 January 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Jacqueline & Rupert

Thank you for sharing your experience. We're are thrilled to hear that Rupert is thriving on Poppy's Picnic and his favourite flavours are beef and lamb. We're also pleased to hear that our customer service team were able to support you with your queries.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Willoughby loves his Poppys


“Decided to try my 9 month old Basset puppy on Poppys Picnic. He's such a fussy eater he drives me nuts. Asked for advice from other basset owners and a couple of them suggested Poppys. I had been considering a raw diet and thought I'd give it a go. Well, what can I say, Willoughby absolutely loves it. I've just received my 3rd order and he dives into his bowl with gusto. I love that it's well packaged and arrives frozen, pretty much next day delivery and the paw points help get discounts to try other Poppys products. So far, so good and I hope I've now finally found the long term dietary needs for my puppy. Thanks Poppys 😊 ”

30 December 2024
Unprompted review
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Reply from Poppy's Picnic

Hello Dawn & Willoughby

Thank you so much for your wonderful feedback. We're thrilled to hear that you are happy with the service , quality of our food and that Willoughby is loving every bite.

We're committed to ensuring both you and your dog have the best possible experience with Poppy's Picnic. It's great to see that you have been able to benefit from our discount codes too.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Best dogs dinner!

Huey, our 50/50 Shih Tzu x Lhasa Apso is sooooooooooooo fussy with his food.
After discovering Poppy's his food "attitude" has changed. The choice is great. He doesn't have the same dinner every day. I do put biscuits with it, and an occasional bit of cheese and carrot. Woofs it down and is a happy boisterous boy. Thank you.

1 December 2024
Unprompted review
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Reply from Poppy's Picnic

Hi
Thank you for such a detailed and positive review. It's wonderful to hear that Huey appreciates our quality and choice of food. The variety of flavours are great too.

We're thrilled to see that Huey , your happy and boisterous boy is once again enjoying his food.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

A hit from day one

A hit from day one. Pup loved the food. No transition and no digestive issues. Will be ordering again Jola and Spooky the cockerpoo

9 December 2024
Unprompted review
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Reply from Poppy's Picnic

Hi Jola & Spooky

Thank you so much for this amazing review.

It's wonderful to hear that moving to Poppy's Picnic has been such a positive experience for your pup. We love that the transition went well and you had no issues.

If we can help with any future orders please let us know

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great quality food for picky eater

Great quality food for picky eater. We have been using meatballs for our fussy pup. They are gently cooked and then served as a topper. Clean plate all the time, happy tail all day. Thank you

6 December 2024
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hi Marta

Thank you for your lovely feedback.

We are delighted to see that your fussy pup is loving our food. The Power Balls are perfect for serving as a topper. Ensuring that all your pups nutritional needs are met.

Thank you for choosing Poppy's Picnic.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

My dog food was delivered the very next…

My dog food was delivered the very next day and my two young dogs absolutely love it. They have been on it less than a week and already their coats are silky soft and they are so much calmer on walks. Would 100%recommend. My two will definitely not be going back to their old food.

3 December 2024
Unprompted review
Poppy's Picnic logo

Reply from Poppy's Picnic

Hi
Thank you for your wonderful feedback. We are thrilled to hear that your dogs absolutely love our food. Knowing they enjoy every meal and that you have already seen a difference in their coats and wellbeing makes us so happy.

Thank you for the amazing 5-stars and wonderful feedback.

Much Kindness
Debs and Poppy

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