PrimeVan LTD Reviews 87

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Drivers Max and Vadim were absolutely brilliant! They delivered our American fridge freezer and worked tirelessly to get it into our house though it ended up being a challenge. They could have easily... See more

Rated 1 out of 5 stars

Loud music coming from your van tell driver to lower volume when visiting our kinson ,Bournemouth area

Rated 5 out of 5 stars

Never used this type of service before but it all worked well. They helped me through the procedure on eBay and Shiply even when some important info I had been given was incorrect eg pick up post cod... See more

Rated 5 out of 5 stars

The drivers knew what they were about they worked quickly yet effective. All our stuff were secured properly and nothing damaged. Very good service worth every penny. They were also very professiona... See more

Company details

  1. Removals company
  2. Courier and Delivery Service

Written by the company

New company with experienced employees Happy Employees=Happy Customers


Contact info

3.8

Great

TrustScore 4 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!!!

To be honest I was a little bit nervous to use this company after reading some of the reviews, but the service exceeded my expectations. Good communication. Polite and professional. Great Team.
The only thing I can say is: THANK YOU for your help!

13 April 2022
Unprompted review
Rated 1 out of 5 stars

Disgusting Service

Disgusting Service, Ordered a delivery on shipey, Upon delivery was advised the Glass had broken and will be compensated within 3 days, Demanded cash for delivery charge, Over a week now and no response. After numerous calls to the company finally answered and have been advised it will Definately be resolved within 6 MONTHS !!!!

13 April 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I had a great experience with this company. They have delivered 3 doors wardrobe. It arrived in great condition on the date that we have agreed. The comunication was really nice and friendly.
I would definitely recommend them to my friends.

12 April 2022
Unprompted review
Rated 5 out of 5 stars

Very good service from this company

Very good service from this company. I had an emergency and could not be home for the delivery. Delivery men followed my instructions perfectly and I would recommend this company to anyone considering using them.

10 April 2022
Unprompted review
Rated 5 out of 5 stars

Awesome company

Awesome company. Answer any query and go out of their way to satisfy you. Sophie dealt with me and she was amazingly helpful. I will definitely be recommending this company to my peers.

8 April 2022
Unprompted review
Rated 5 out of 5 stars

I booked PRIMEVAN to move a piano from…

I booked PRIMEVAN to move a piano from London to Birmingham, and I was pleased of their service as they brought the piano in time for my celebration, exactly as we agreed. Great communication, friendly drivers and fair price. Thank you, guys.
Definitely will use them again

7 April 2022
Unprompted review
Rated 1 out of 5 stars

Item supposed to be picked up a week…

Item supposed to be picked up a week ago
-Van broke down apparently
-Supposed to deliver yesterday
-Still waiting…..

Nobody answers emails
Nobody answers phones

Still not received my pick up
-Go use AnyVan instead -These guys are terrible

29 March 2022
Unprompted review
Rated 5 out of 5 stars

Thank-you!

I have just received my chest of drawers and was very impressed by the driver Mike and his assistant.
They were really helpful and when I told them that our lift was broken, they very kindly carried it up the stairs for me.
The item arrived in perfect condition and they took great care carrying it up for me.
They also managed to find us, despite so many roads being closed here in Edinburgh at the moment!
Many thanks to them both (and to Dennis)!

25 March 2022
Unprompted review
Rated 5 out of 5 stars

I was a bit apprehensive…

Can I say I was a bit apprehensive about doing a delivery this way, but so far the communication and uplift has been great 👍 Thanks,
Great service, and I have already passed on your details.
Robert

21 March 2022
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, unless you are prepared for a poor service and non delivered items. My goods were only partially delivered. I can only imagine the rest of my delivery is sitting in a warehouse or the back of a van (or on ebay). No response to emails and no answering of my numerous calls. Find someone else.

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Dedicated, hard working drivers! Thank you Max and Vadim!

Drivers Max and Vadim were absolutely brilliant! They delivered our American fridge freezer and worked tirelessly to get it into our house though it ended up being a challenge. They could have easily given up after trying several different angles but we're so dedicated and managed to find a way to get it through the door, opening the doors, twisting, lifting and working out a solution. They really went over and above and worked so hard to get the fridge freezer in. Couldn't recommend highly enough for someone to find a way to find solutions for getting items in!

3 March 2022
Unprompted review
Rated 5 out of 5 stars

Art Deco Lamp

BRILLIANT SERVICE 🙂 all the way from London to Northern Ireland with a very delicate item Fantastic 🙂

28 February 2022
Unprompted review
Rated 5 out of 5 stars

1st Class Service

1st Class service ! Would not hesitate to recommend.
Fair price, good communication, and delivered on time. Absolutely reliable.

23 February 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look