Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We just had Clive (service fitter from Somerset) head over to help with our snags in our new build. Top bloke, really friendly and professional, and went above and beyond to get our kitchen up to scra... See more
Company replied
Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he w... See more
Company replied
We had the lovely Kieran fit our additional kitchen cupboards this morning. He did a fantastic job. Was extremely friendly and courteous. Arrived on time and kept his workspace very clean, also cleani... See more
Company replied
Company details
Written by the company
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Contact info
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, United Kingdom
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
Great Fitting Experience / Customer Services Could Improve
Martin was very kind and friendly. Excellent experience fitting our cabinets and in a timely manner. We’re very happy. Struggled with customers services in terms of getting aligned on the fitting plan a few months in advance. They wouldn’t let us consult with the fitter to ensure alignment on approach (eg ensuring the support behind the plasterboard would sufficiently line up with the cabinets - we knew there was support but they wouldn’t let us confirm that the cabinets would be installed at the right points until the fitter came). Further, we went back and forth on lighting in terms of whether the team could do it. One time they said yes, another time they said no. We ultimately removed from the order. Overall, team was patient and friendly but recommend asking very precise questions to ensure you get what you want. Investments such as this should entail a little less stress, ensuring high customer satisfaction and future referrals.
14 November 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Thomas,
Many thanks for your detailed review - we're thrilled the fitting of the cabinets was such a good experience, and Martin did such a great job.
In reference to your other points - we absolutely take these on board, and have flagged them with the Aftersales team to review and use as a learning exercise moving forward.
If there is anything we can do for your in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin and George were fab
Kevin and George were fab! Quick, decent and very helpful.
11 November 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Lena,
Thats great to hear, we appreciate you taking the time to leave a review, and wonderful to know both Kevin and George were so helpful - i'll share this with the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was efficient with a friendly…
Kevin was efficient with a friendly manner and tidy , we are extremely pleased with his work and will request for him personally to work on any future kitchen updates , could not fault him . Thank you Kevin . D&J Halesowen
30 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi D&J
Many thanks for your review - we really appreciate the feedback and i'll make sure to share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive was very helpful and also very friendly. He does his work properly and not just rushing it to finish it. His job quality is superb.
Clive was very helpful. He took time to rectify the previous job. He aligned the dish washer door perfectly, even though he had to do extra work and removed the other doors beside it and even broken the small bit next to the dishwasher and put a new one in. I highly recommend Clive!
7 November 2025
Unprompted review
Reply from Paula Rosa Manhattan
Thank you for taking the time to leave a review, and such a glowing review of Clive - he will be most pleased!
Jay - Senior Customer Experience Advisor
Kevin and Martin were very friendly …
Kevin and Martin were very friendly and helpful. They replaced cupboards and worktops. Very pleased with the work they have done the joins on the worktop are first class. Thank you
5 November 2025
Unprompted review
Reply from Paula Rosa Manhattan
Thank you for your glowing review which we have already fed back to our service engineers, much appreciated!
Jay - Senior Customer Experience Advisor
Kitchen sort out
Kevin was kind, considerate and carried out the work required professionally to repair the damages to the kitchen units as a result of water ingress
4 November 2025
Unprompted review
Reply from Paula Rosa Manhattan
Many thanks for your positive review and your comments about Kev which we will pass on to him!
Please do get in touch if we can assist with anything else.
Jay - Senior Customer Experience Advisor
Kevin turned up promptly and has sorted…
Kevin turned up promptly and has sorted out both issues with my kitchen quickly and efficiently and kitchen is now perfect!
4 November 2025
Unprompted review
Reply from Paula Rosa Manhattan
Thank you for your review today, it means a lot to our service engineers to get positive feedback! We will make sure we pass this on to Kev, and please get in touch if we can help with anything in the future.
Jay - Senior Customer Experience Advisor
Reply from Paula Rosa Manhattan
Thank you for taking the time to leave us a review. We are so pleased you were happy with your visit today and we will pass your comments on to Kev!
Jay - Senior Customer Experience Advisor
Reply from Paula Rosa Manhattan
Hi Stephen,
Thats great to hear - we really appreciate the feedback, and i'll share this with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was excellent !
21 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Martin,
Thats great to hear - we really appreciate the feedback which i'll be sure to share with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Great service from time of order thro…
Great service from time of order thro to fitting. Karen and Martin were excellent
16 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Gary,
Thats great to hear our retail and additions team have provided such excellent service throughout the process - i'll share this directly with Karen, Martin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive P did a great job
Clive P did an excellent job correcting the alignments of the kitchen cupboards and ensuring the integrated washer dryer door was properly set up, even though that task wasn’t part of his original job sheet. He showed great attention to detail, took ownership of the work, and went the extra mile to make sure everything was completed to a high standard. He even stayed longer to get the job finished properly. Very happy with the quality of his work and his professional attitude throughout.
15 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Sugunesh,
Many thanks for your feedback, we really appreciate the kind words for Clive which I will share with the team!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive P came to replace a door for me…
Clive P came to replace a door for me today, such a quick and efficient job and repaired a panel too. Highly recommend 👌🏻
15 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Claire,
Thanks for your feedback, we appreciate you taking the time out to share your comments - which I will pass onto Clive and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
⭐️⭐️⭐️⭐️⭐️
Kevin & George were very helpful and friendly, did a great job with my kitchen. Highly Recommend!
8 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Alice,
Thats amazing to hear, we really appreciate the feedback - we never doubt the job that Kev and George do so its great to see you think the same!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin and Phil did an excellent job
Kevin and Phil did an excellent job. Everything was perfect, clean, and well-organized. They are professional, thorough, and highly committed.
6 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Kamila,
Thats great to hear - we really appreciate you taking the time to leave some feedback - i'll share this with Kevin, Phil and the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive - what a legend!
I had additional units and a worktop added to my kitchen.
Tracy and Jo, were exceptional in the build up to Clive visiting, helping with the design and logistics. Clive’s workmanship is exceptional and a true legend of a gent. Would highly recommend!!
2 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi David,
Thats great to hear - amazing to see so many of our colleagues name dropped for their exceptional service - i'll make sure this is shared with the business!
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Excellent service
Kevin & George attended my property today to refit some panels, they was very professional and polite.
They was in and out, no bother. Everything was kept clean & tidy with no rubbish left behind.
2 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Victoria,
Thats great to hear, we really appreciate you taking the time out to leave a review, and its amazing to hear how professional, polite and tidy Kevin and George have been.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Replacement hob splashback
Kevin & Clive attended to replace our splashback. They were punctual, polite and friendly. The job was done in no time at all and they left the area spotless.
1 October 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Lauren,
Thats great to hear, we really appreciate the feedback, and we're happy to hear Clive and Kevin did such a good job.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
George did a great job all round
George did a great job replacing our worktops and fixing the sticking drawers. Always polite and courteous, nothing was too much trouble. Excellent work!
25 September 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Steve,
Thats great to hear - we really appreciate the feedback and your time to leave a review - i'll share this with George and the team!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
We had a couple of extra wall cabinets…
We had a couple of extra wall cabinets fitted to our utility room. Martin did a great job, in particular dealing with an unforeseen issue with the stud wall construction. His work was excellent, and the room was left clean and tidy afterwards. We're very happy with the extra cupboard space! Many thanks Martin.
25 July 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Trekker,
Thats great to hear - we really appreciate the feedback, and i'll be sure to share this with Martin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.