Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We just had Clive (service fitter from Somerset) head over to help with our snags in our new build. Top bloke, really friendly and professional, and went above and beyond to get our kitchen up to scra... See more
Company replied
Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he w... See more
Company replied
We had the lovely Kieran fit our additional kitchen cupboards this morning. He did a fantastic job. Was extremely friendly and courteous. Arrived on time and kept his workspace very clean, also cleani... See more
Company replied
Company details
Written by the company
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Contact info
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, United Kingdom
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
Clive and George fitted a new worktop…
Clive and George fitted a new worktop in my kitchen. They did an excellent job, were polite, friendly and had some good jokes too! They are both very skilled and good at their job. Thank you
29 February 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Davina,
Thats great to hear, we really appreciate the feedback.
I'll make sure to share this with Clive, George and the rest of the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Efficient service- arrived as arranged…
Efficient service- arrived as arranged hinges sorted good knowledge and advice given.
1 March 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Marion,
That's great to hear - i'll make sure I share this with the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Experience
Excellent service from start to end.
Excellent service from start to end.
Well communicated.
Service engineer engaged us in all stages of repairs.
Polite and respectful man.
20 February 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Denise,
Thats wonderful to hear - thanks so much for leaving such a lovely review!
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Experience
Clive changed our kitchen sink today…
Clive changed our kitchen sink today and he did a great job! Very skilled, likes to have things properly done, paying attention to the fine details. Very pleased with his work!
29 January 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Florena,
Thats great to hear - we really appreciate you taking the time to leave us such great feedback!
I've already shared this with Clive and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Peeling/delaminating doors
Peeling/delaminating doors, this is meant to be a quality product, I know it is out of warranty and the customer care are therefore not interested and only direct me to their sales department, however I have never seen the laminate come away and split down the door before. I have had kitchens last over 20 years without this issue however this one at 10 years now needs replacing, so I am not impressed with the long term quality of the product.
1 December 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Mr Cox,
Thank you for your feedback, and we are sorry to hear of the issues that you are experiencing.
The 2 year warranty is industry standard for kitchens installed in new build developments.
As you have suggested we do have an aftersales department who would be more than happy to discuss the options available to you - they can be contacted on sales@prmdirect.co.uk
Kind Regards - Dan - Customer Experience
Kevin was quick supportive and precise.
5 December 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Justin,
Many thanks for your review - thats great to hear!
I'll share this with Kevin and the team.
Kind Regards - Dan - Customer Experience
Great finish!
Kevin our fitter did a great job, the finish is superb. Thank you!
30 November 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi There!
Thank you for your feedback, it is much appreciated - i'll make sure to share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Experience
Clive Paisey recently fitted new doors…
Clive Paisey recently fitted new doors onto all our kitchen cabinets, including the fridge, dishwasher, cooker. We were very pleased with the results. He is a skilled and experienced craftsman. He likes things to be done with precision and accuracy and gives attention to every small detail. Everyone in the retirement complex where we live has remarked on how well he has done everything and what a pleasure it was to have him in their apartments. He is careful and considerate, places coverings over the floors so nothing is damaged and leaves everything clean and immaculate. He made the whole process as easy and pleasant as possible.The kitchen looks as if it is new.
20 November 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Susan,
Thats great to hear - we always appreciate such descriptive feedback!
I'll make sure to share this with Clive and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards
Dan - Customer Experience
Visit from Kevin to fix new sink clips
Visit from Kevin to fix new clips onto raised sink(s) very knowledgeable and friendly in performing the job. Went out the way to move extra things that we hadn't been able to move and all round sorted our sinks.
16 November 2023
Unprompted review
Reply from Paula Rosa Manhattan
Good evening, I'm pleased to hear Kevin's visit to fix the sink clips was a success. His expertise and friendly service along with going the extra mile is commendable, however not a surprise to hear! We appreciate your feedback and will be sure to share it with him. Best regards, Jayson.
I want to say a big thank you to Clive
I want to say a big thank you to Clive. He has help us a few times when we have had problems with our cupboards and is always friendly and helpful, even with cooking tips.
31 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Kerrie,
Many thanks for taking the time to leave a review, we really appreciate it.
I'll make sure to share this with Clive and the rest of the team - along with his cooking tips!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Thanks Clive!
Clive fixed a botched worktop edging. He was friendly and professional and the worktop was completed to a high standard. Very happy with this work.
30 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Leila,
Many thanks for taking the time to leave some feedback, it is very much appreciated.
I'm glad he was able to fix the issue with your worktop and that you're so pleased with the result.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kevin was really helpful and clean and…
Kevin was really helpful and clean and tidy :)
26 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Jen,
Many thanks for taking the time out to leave a review - we really appreciate the feedback.
As you can see from others, Kevin certainly is a cut above!
I'll be sure to share this with the rest of the team, and if there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Great service!
Kevin came in and was very polite. He was very clear about what he was going to do and involved us in the process. He answered all the questions we had and was also good to talk to.
23 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Ivin,
That's great to hear, so happy Kev was able to answer your questions and kept you involved in what was happening!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
10 stars 🌟 for graham
We had a nice mam called graham attend our property to replace our kitche sink, his customer service was second to none, he was a absolute delight friendly telling us what he was doing as he was doing it, just a great joy for the 1st job of his morning, he arrived bright an early and nothing but good spirits.
Thank you so much i give graham 10 stars 🌟
19 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Kylie,
Thats great to hear - we're thrilled everything went so well and that Graham was such a star for you - i'll make sure to share this with the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kevin came
Kevin came, cracked on got the job done no fuss no mess. Really good job and customer service.
17 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Good Afternoon,
Many thanks for taking the time out to leave a review, we really appreciate it, and i'll make sure to share this with team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kevin was polite and lovely and did a…
Kevin was polite and lovely and did a really great job
Was lovely to talk to as well !
16 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Danielle,
Many thanks for your review - we really appreciate the feedback, and I'll make sure to share this with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kev and Paul were really welcoming and…
Kev and Paul were really welcoming and professional. They made sure everything was done to a high standard and went above and beyond to ensure the job was completed well.
10 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Georgia,
Many thanks for your feedback, we really appreciate it.
I'll share this with Kev and Paul who attended who will be excited to hear!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Happy Customer
Kevin was very helpful and sorted out our snags from our new build, happy with his work.
9 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Keith,
Thats fantastic, great to hear - i'll share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Care
Martin came from Paula Rosa to change a…
Martin came from Paula Rosa to change a cupboard and draw that was damaged, he was very efficient, polite and done a great job! Thank you :)
2 October 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Nicola,
Thanks for taking the time to send us some feedback, we're thrilled to hear everything went well on the day!
I'll share this with Martin and the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Care
The guys from Paula Rosa Manhattan did…
The guys from Paula Rosa Manhattan did an excellent job on refitting the kitchen cupboards in my apartment. I'd recommend the company.
28 September 2023
Unprompted review
Reply from Paula Rosa Manhattan
Hi Trisha,
Many thanks for taking the time to leave a review, we really appreciate it.
If you have the time, it would be great if you could drop me a quick email to customer.care@prmf.co.uk with either your address or the name of the fitter(s) who attended, as i'd love to share your feedback with them.
If we can be of any help in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.