Pup Chic BoutiqueReviews 

233
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality and unique designs of the products, especially the harnesses and leads. Customers appreciate the excellent fit and comfort these items provide for their pets, with many highlighting the vibrant colors and innovative creations. The owner is frequently mentioned for being approachable, friendly, and helpful, offering advice and ensuring customer satisfaction, even with product exchanges. Reviewers also love the variety of products, including treats and supplements, all described with honest and full descriptions, making them feel safe about what they are giving their pets. However, some customers expressed a desire for more plain color options and waterproof materials, especially for larger breeds that tend to get muddy quickly. A few other people also felt that a larger or extra front clip on harnesses for attaching lights or tags would be a beneficial addition.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the high quality of dog... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of dog accessories,... See more

Staff

Reviewers consistently mention positive feedback about the staff, highlighting their helpfulness and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a couple of harnesses, which I love, they’re such good quality, and the bold colours really pop on my black dog (she has lots of harnesses from lots of different brands). But the multi-use ro... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more


Company details

  1. #60 of 261 best companies in Pet shop
  2. #42 of 283 best companies in Fashion accessories shop

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(233)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Got a few items and each one is fantastic quality. The customer service is amazing and you can tell it is a company made from love.

Thank you 🤍

12 December 2022
Rated 5 out of 5 stars

Pooch Pouch dog walking bag

Always packaged well, and there's never any problems with my orders, super quick delivery

I purchased the Pooch Pouch dog walking bag, I’m really pleased with all the features & there’s lots of room for everything

20 October 2022
Rated 5 out of 5 stars

First class service

First class service. Very friendly. Excellent top. Will be ordering more.

4 October 2022
Pup Chic Boutique logo

Reply from Pup Chic Boutique

Aww thank you so much for your lovely review

Rated 5 out of 5 stars

Obsessed

I adore the fox print. It’s amazing, I’ve bought the full collection and it stands out so well on my dog. The cooling bandanas are brilliant for the hot weather too, that jersey fabric makes it easy to soak and cool my dog down. Just brilliant!

28 June 2022
Rated 5 out of 5 stars

Love it!

Arrived quickly, packaged beautifully. Great size and nice material. Definitely recommend!

22 June 2022
Rated 5 out of 5 stars

Truly amazing!

Absolutely amazing products! Will not be going anywhere else for my border collie pup; fast postage, had one product within a day or 2 of ordering! Would 100% recommend to anyone x

14 March 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look