Product unexpectedly arrived in 2 days! (Albeit via DPD courier which are the worst). Customer service is satisfactory. Desktop website is user friendly but could be more aesthetic and vivid. There... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was searching for a new garden vac/blower on Idealo and this company came up as the cheapest deal available, actually over £30 cheaper than some household names. Communication and delivery were se... See more
I had a lovely experience with this company! It was a smooth purchasing journey (buying a Christmas present for my parents), it arrived extremely quickly and I then received an email from Richard hims... See more
As always when buying from Quzo a good straight forward experience. Opt for the next day in time it's there. Also if you keep checking on the prices some things can be found cheaper than elsewhere.
Company details
Written by the company
Quzo UK are a trusted supplier of computer components, gaming, laptops and PCs. We have a huge selection of top world class brands from Apple, HP, AMD, Intel, MSI and much more. With over 6000 products you are sure to find the latest models at the cheapest prices.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 0203 195 3902
- support@quzo.net
- quzo.co.uk
4.5
Excellent
766 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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FlymoVac 3000
The product I bought was very competitively priced , simple to order and arrived on time.
3 August 2026
Seamless Experience
Simple to order. Good communication from the company. Excellent product.
29 July 2026
Item damaged….phoned and emailed but no…
Item damaged….phoned and emailed but no joy so had to go through PayPal….item sent back 6 days ago with no response. So they have the item and my payment. With no response so I’m hoping PayPal can help.
21 July 2026
Reply from Quzo UK
Hello Benjamin,
We're sorry to see this review, as it does not reflect the situation accurately.
We have been in regular contact regarding the damage reported to the item and, as a gesture of goodwill, arranged a free collection and return at no cost to you. As advised in our correspondence, a full refund will be issued once the returned item is received back into our warehouse and processed.
At the time of this review, we were still awaiting the return to be delivered and checked. We have responded to your communications throughout the process and have followed our returns procedure as agreed.
We remain committed to resolving this matter promptly and will process the refund in full as soon as the returned item has been received and inspected. If you have any concerns regarding the return tracking, please contact our customer service team directly and we will be happy to assist.
Best regards,
Richard
Lied about refund
They cancelled my order due to a “system error” which put it back in stock, and notified me in the cancellation email that my refund was initiated.
7 days later, no refund. Contacted PayPal who said the merchant has made no attempt to refund. Sent a ticket with Quzo support and 10 minutes later I got the email from PayPal saying the refund was initiated.
Incompetent company who, not only cancel orders frequently (as is evident from the negative reviews on here), but also lie about refunds and rely on the customer to chase the refund from them before doing anything.
EDIT: In response to Quzo’s reply to this review, they claim that they processed the refund after the cancellation, but PayPal have clearly stated to me that the refund was only initiated on the merchant side 7 days after Quzo had cancelled my order. I have screenshot evidence with my conversation with PayPal confirming this. It’s a shame that Quzo are continuing to lie and cover up about this matter
20 July 2026
Unprompted review
Reply from Quzo UK
Hello Abs,
Thank you for taking the time to leave additional feedback regarding the same order referenced in your previous review.
Firstly, I would like to apologise again for the disappointment caused by the cancellation of your order. As explained previously, the order was unfortunately cancelled due to an inventory synchronisation issue that incorrectly displayed stock as available. While such occurrences are rare, we fully appreciate the inconvenience this caused, particularly as you had already made arrangements in anticipation of receiving the monitor.
We would also like to clarify the position regarding your refund. The refund was processed in full to your original payment method, and our records show that it was actioned following the cancellation of the order. We understand that waiting for a refund can be frustrating and appreciate that you contacted us for an update. We apologise for any uncertainty regarding its status.
Whilst we understand your dissatisfaction with the overall experience, we feel it is important for readers to note that your multiple reviews relate to the same order and experience, rather than separate transactions.
We regret that this isolated incident did not meet the standards we set for ourselves or the service our customers expect. Having reviewed the matter, we believe the cancellation and subsequent refund have been handled, although we fully acknowledge that the experience fell short of expectations and for that we sincerely apologise.
Although we're disappointed that this experience has left you with a negative impression of our company, we'd like to reassure readers that it is not representative of the service most customers receive. We are proud to have over 2,400 five-star reviews on Feefo, more than 4,000 reviews on Amazon, and over 26,000 reviews on our eBay store, reflecting the positive experiences of many customers who shop with us.
Kind regards,
Richard
Quzo UK
Good product, happy with purchase
The product is as advertised and works well. The delivery was quick and I was happy with my dealings with them.
15 July 2026
Good experience
Had a good experience the item i purchased ((ATEN CV211CP KVM switch Black) arrived earlier than expected, and price was really good as compare to others.
26 June 2026
Unprompted review
Excellent service item as described
Excellent service item as described. Fast delivery, would recommend.
23 June 2026
I've used Quzo several times now and…
I've used Quzo several times now and the service has always been faultless so I can recommend them and will carry on using them in the future.
23 June 2026
Brilliant
Brilliant!
Item arrived on time, works perfectly! Pricing was extremely reasonable and I received great communication throughout. Richard was extremely helpful and polite with my queries.
Was a bit uncertain as I hadn't heard of the site but will be using again :)
4 June 2026
Unprompted review
Bought headphones on Thursday a c paid…
Bought headphones on Thursday a c paid ten pounds for next day delivery as a gift, now Sunday still not dispatched. Sent seller 2 emails no response so have lodged PayPal dispute, would never use this company again.
17 May 2026
Unprompted review
Reply from Quzo UK
Hi Neal,
Thank you for taking the time to leave your feedback.
I am very sorry to hear about your experience and completely understand your frustration. If you paid for next-day delivery on a gift, it is reasonable to expect both prompt dispatch and clear communication regarding your order's status.
I would also like to apologise that your emails were not responded to in a timely manner. We strive to provide excellent customer service, and I appreciate how disappointing it must have been to chase for an update without receiving a reply.
While delivery delays can occasionally occur due to stock or courier-related issues, we recognise that this does not lessen the inconvenience caused, particularly when an order is time-sensitive. Your feedback has been noted and will be reviewed internally as we continually work to improve both our communication and fulfilment processes.
Although we're disappointed that this experience has left you with a negative impression of our company, we'd like to reassure readers that it is not representative of the service most customers receive. We are proud to have over 2,400 five-star reviews on Feefo, more than 4,000 reviews on Amazon, and over 26,000 reviews on our eBay store, reflecting the positive experiences of many customers who shop with us.
Once again, please accept my sincere apologies for the inconvenience and disappointment caused.
Kind regards,
Richard
Both product and delivery was on time…
Both product and delivery was on time and undamaged, a good experience overall.
6 May 2026
fast delivery
1 May 2026
Great deal, prompt despatch
A very good deal online, followed up by prompt delivery. Recommended.
15 April 2026
Offered product at a competitive price…
Offered product at a competitive price which was good as the previous retailer I had tried to buy from kept delaying then eventually cancelled my order without warning. Ordering process was simple and goods delivered by specialist courier, dispatched same day (after hours) and as a result arrived next day which was one day earlier than expected.
21 April 2026
Good company to deal with and very competitive prices
The main reason I purchased a robot lawnmower was the price. It was a great deal lower than any other company and although there was a charge for delivery to Northern Ireland, the price was still much lower.
The delivery was in good time and the product was exactly as expected.
31 March 2026
Highly recommended!
Straightforward purchase experience, keen price, a superb product, what can go wrong?
Then the DHL delivery driver drops your precious monitor and leaves it unattended, in a tattered box, on the wrong day. Once you open the box you find your new large screen monitor with a cracked corner and screen damage. Can it get any worse than this?
Fortunately not. You contact Quzo and you are relieved to discover that Richard is a breath of fresh air in an industry increasingly dominated by poor (or worse, none) customer support as he responded almost immediately and took his time to reassure me, assist me, organise a collection and a new delivery etc. The whole process was transparent and I was kept updated throughout.
This is not my first purchase from Quzo but it was the first time I actually contacted their customer support. I am pleased to report that Richard went out of his way to sort out this unfortunate situation timely and to my complete satisfaction.
Highly recommended
19 March 2026
Unprompted review
The price was good
The price was good, the service was also prompt and the item was exactly as described. They are friendly and professional company.
31 March 2026
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