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RAC Car Insurance Reviews 

18,335
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight competitive pricing and good value, often finding reasonable or reduced quotes. Many people appreciate the straightforward online user experience, noting the website is easy to navigate for setting up and managing policies. The service is consistently praised for being efficient and smooth, with consumers valuing convenient online renewals and good cover options, including roadside assistance. However, some customers noted that renewal premiums could sometimes increase significantly. A few found updating policy details online, like driver's license or vehicle information, problematic, resulting in a new policy with a substantial price hike.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding competitive quotes and good value for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was... See more

Service

Customers had positive experiences with service, often praising the competitive pricing and excellent cover... See more

Website

Clients share positive opinions on website, with many finding it easy to navigate and manage their policies... See more

Subscription

Consumers find subscription to be positive, with many appreciating the ease and convenience of the renewal... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff were really helpful on the call, but I have rated 4/5 rather than 5/5 as the initial quote that I was given was higher than the one that was sent through for renewal... a different quote was... See more

Company replied

Rated 4 out of 5 stars

The price was really competitive & the features included were just what I needed. The online portal is very easy to navigate & I sorted my cover within a few minutes. I have not claimed on my car insu... See more

Company replied

Rated 4 out of 5 stars

Very competitive price compared to renewal quote from previous insurer, just have to hope next years renewal is not hiked up as with most insurers. Easy to set up and go. Would like to see auto... See more

Company replied

Rated 4 out of 5 stars

There was an issue with my renewal and I needed to contact RAC. I was disappointed to find that this could only be done through online "chat" Fortunately as this was a payment issue it required a call... See more

Company replied


Company details

  1. #158 of 178 best companies in Insurance broker
  2. #48 of 68 best companies in Car and Motor Insurance Agency
  3. #177 of 229 best companies in Insurance agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

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4.4

All reviews

(18,335)

11,502 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

booking experience

its very easy to do and a reasonable price

31 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good and clear.

30 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Brilliant cover

Bought through Compare the Market, very competitive price, very easy to use website for RAC, would recommend to family and friends

5 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Excellent communication

Excellent communication, a clear understanding of all my details, and a very simple process to complete

30 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to access

Easy to access, clear instructionsquick set up.

30 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

There were no problems quote from RAC…

There were no problems quote from RAC so I changed
back from the AA

30 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Bad experience

30 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi

Thank you for taking the time to leave us a review.

We’re sorry to hear that you had a bad experience and apologise for any inconvenience or disappointment caused. We take customer feedback seriously and will be in touch to look into your concerns further.

Tahara

Rated 5 out of 5 stars

Easy and helpful

4 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Guess its okay and the rate is good,

Guess its okay and the rate is good,

17 January 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Excellent cover at competitive price

Although I looked at comparison sites the RAC auto renewal price & cover came out tops.

4 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Price

Price most important in any quote.

4 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Get on the road,again !!!!!!

Very easy to deal with ,original quote very good ,that’s why I decided to to go with them .!!!

7 August 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Car insurance

Easy to find,use , price, good user experience

30 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Happy person.

It was quick and easy to get a quote and it was a really good price I was given for a car insurance it was better then I was quote from my last car insurance company.

4 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy & efficient

28 January 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

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