Staff were really helpful on the call, but I have rated 4/5 rather than 5/5 as the initial quote that I was given was higher than the one that was sent through for renewal... a different quote was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The price was really competitive & the features included were just what I needed. The online portal is very easy to navigate & I sorted my cover within a few minutes. I have not claimed on my car insu... See more
Company replied
Very competitive price compared to renewal quote from previous insurer, just have to hope next years renewal is not hiked up as with most insurers. Easy to set up and go. Would like to see auto... See more
Company replied
There was an issue with my renewal and I needed to contact RAC. I was disappointed to find that this could only be done through online "chat" Fortunately as this was a payment issue it required a call... See more
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Company details
- #158 of 178 best companies in Insurance broker
- #48 of 68 best companies in Car and Motor Insurance Agency
- #177 of 230 best companies in Insurance agency
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
18k reviews
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Reply from RAC Car Insurance
Hi Alison,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the insurance policy process difficult, as we always aim to make it as straightforward as possible.
If you still need any assistance or have any questions, please don't hesitate to get in touch with our team. We'll be happy to help and do everything we can to make things easier for you.
We appreciate your feedback, as it helps us continue to improve our service.
Many thanks,
Kirsty
straight forward and easy to follow
straight forward and easy to follow and also not only cheaper than my previous but with more benefits.
4 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
The fact the stupid RAC app told me I…
The fact the stupid RAC app told me I had to insure my car and then the following day I received an automatic renewal so I ended up with 2 insurance policys for one car, RAC departments NEED to talk to each other .I would NOT recommend using this company
3 August 2026
Reply from RAC Car Insurance
Hi Tony,
Thank you for taking the time to leave us your review. I am sorry to hear the RAC Breakdown app has directed you to take out car insurance. We will be in touch to discuss your feedback and see if there is anything further we can do to assist.
Thanks, Rachael
Reasonable quote
Reasonable quote. Shouldn’t have to negotiate as a loyal customer to reduce cost of cover.
29 July 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Competitive price
Competitive price. Smooth and efficient renewal. . Would have preferred earlier warning.
24 July 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
The staff were easy to communicate…
The staff were easy to communicate with, the product however is expensive
18 July 2026
Reply from RAC Car Insurance
Hi GB,
Thank you for taking the time to leave us a review. I am sorry to hear you are unhappy with the price we could offer to cover your vehicle, we try our best to be competitive within the market. I am pleased to hear you found our team easy to communicate with.
Thanks, Rachael - RAC Car Insurance
I have been with The RAC a number of…
I have been with The RAC a number of years and their price renewal has been moderate and I have been given Free Legal Care plus free of charge and hope my next renewal will see be the same service.
29 July 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
I was accused of failing to provide…
I was accused of failing to provide correct information .I came to RAC via "Go Compare" . They provided the information for which I was quoted . I was unable to get this across to the AI voice and my insurance was cancelled with no redress !
5 July 2026
Reply from RAC Car Insurance
Hi Barry,
Thank you for getting in touch.
We’re sorry to hear about your experience and the difficulties you had trying to explain the situation. We will review your concerns and be in touch with you shortly to discuss this further.
Tahara
This happens every year
This happens every year, I took out RAC recovery aa couple of weeks before I renewed my insurance. Every year I get an offer free or cheap recover but I have to cancel my RAC recovery after 40+ years to start a new RAC recovery to take advantage.
3 August 2026
Reply from RAC Car Insurance
Hi,
Thank you for taking the time to leave us a review. I am sorry you are unhappy with the terms and conditions of our free RAC breakdown promotion. It is optional so if you would rather keep your existing RAC breakdown in place this is something you can do.
I will send you an email, if you have any further questions about the promotion or any other questions, you can reply to the email and we will be happy to help.
Thanks, Rachael - RAC Car Insurance
very straight forward
29 July 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
I found quotes quite confusing and not…
I found quotes quite confusing and not easy to understand. After taking out insurance, I then received emails quoting the same cover at lower prices ?
30 July 2026
Reply from RAC Car Insurance
Hi David,
Thank you for taking the time to leave your feedback.
We're sorry the quotes were confusing. The emails you received show the core policy price and do not include the Plus Cover options added to your policy, which is why the prices differ.
If you have any questions or need any further support, please reach out to the team, who will be happy to help.
Tahara
quick and easy
3 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Quick easy service only took 20 minutes…
Quick easy service only took 20 minutes and I was fully insured for a great price
3 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Website easy to use
Website easy to use but if you leave during the process I couldn't return to the quote being worked on so had to start again
4 August 2026
Quick and good service.
3 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Straight forward easy to use website
Straight forward easy to use website, with clear instruction.
Thank you
30 July 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
The experience was hassle free and easy
29 July 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
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