Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more
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Created with AI, based on recent reviews
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
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I have recently purchased a vehicle insurance policy, and everything has gone very smoothly. The process was very smooth and easy.

Reply from RAC Car Insurance
I do my annual car insurance with RAC, and upon my most recent annual renewal, I saved almost £200.00.
This gives me faith in a reliable company !

Reply from RAC Car Insurance
Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain cheaper for loyalty

Reply from RAC Car Insurance
The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.
I took out this policy knowing I might need to cancel it early, so I specifically checked the cancellation cost beforehand. A £45 cancellation fee was disclosed, but there was no clear indication that I would also be charged a separate, non-refundable £45 “intermediary services fee” on cancellation.
After less than two months of cover, I was told I owed £39.66 for the cover used, plus the £45 intermediary fee, plus another £45 cancellation fee, bringing the total to £129.66.
The customer service made it even worse. The first adviser told me an additional monthly payment had to be collected and that I would need to prove I had sold the car to receive a refund. When I questioned where this appeared in my policy, he ended the chat before cancelling it. The next adviser gave me a completely different explanation and repeatedly avoided providing a clear breakdown of how the pending payment would be accounted for.
The charges may be buried somewhere in the policy documents, but they were absolutely not presented transparently when I checked the cost of cancelling. Charging both a £45 intermediary fee and a £45 cancellation fee feels excessive, and the contradictory, evasive customer service has completely destroyed my trust in the company.

Reply from RAC Car Insurance
Easy to follow format. Time will tell whether it deserves Full Marks

Reply from RAC Car Insurance

Reply from RAC Car Insurance
I have used RAC motoring services for a number of
years and find them supportive and ready to help
during these difficult times that is important.

Reply from RAC Car Insurance
Simple to apply.
Easy docs to read.
Suplied online ac for easy access

Reply from RAC Car Insurance
Fantastic company, easy to deal with and made taking out new insurance and breakdown cover so simple and clean. The only experience I have had with a car insurance company where I feel they are truly trying to save me money since my instalment's go down each year. A recent no-fault accident was dealt with fast and took all the anxiety out of trying to sort it out. Highly recommend them.

Reply from RAC Car Insurance
Appalling customer service and overcharged by over £74
I am extremely concerned and frustrated with my experience with RAC Car Insurance. Over the last 14 days, I have been trying to resolve an issue where I was overcharged by more than £74, which was taken directly from my account.
Trying to get support has been practically impossible. The online chat service is completely useless as it only connects to an automated bot, and I cannot find a direct phone number to speak to a real person to request my money back. On top of that, I have sent two separate emails to RAC and have received zero response.
Taking extra funds without providing a clear, accessible way for customers to resolve billing errors or request a refund is completely unacceptable. I need this rectified and my money returned immediately.
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Reply from RAC Car Insurance

Reply from RAC Car Insurance
What ever you do don't take online insurance with this rip off company when you come to change vehicle the price goes up massively so you look round and find a really good price with a company but still have a couple of months left you go to cancel but charge you £45 for the pleasure but you can't speak to a real person this company is a complete RIP OFFand and i will never ever buy another policy or anything from them again

Reply from RAC Car Insurance

Reply from RAC Car Insurance
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