I am very happy with the way Rackhams dealt with the issue of my purchase. There were some missing parts on the parasol base (Outsunny parasol base holder, 43kg water or 60kg sand filled) I ordered.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, competitive price and service from Rackhams. We ordered the Fimous 11 Seater Outdoor Rattan Fire Pit Dining Set with 3 Sofas, 2 Footstools - Dark Grey and we love it. Looks amazing in... See more
Company replied
Ordered A New Rattan Furniture Set - Smooth transaction, excellent communication, fast delivery. Once delivered, my husband assembled it only to realise that one of the seating parts was slightly tw... See more
Company replied
We found the Cosatto highchair that we wanted at a very reasonable price on this website. The transaction was very straightforward as was the delivery which happened within a couple of days of orderin... See more
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Company details
Written by the company
Rackhams is a British online department store bringing together hundreds of trusted brands and sellers across fashion, beauty, home and garden, electricals, food, and more. A revival of one of Britain's best-known retail names, relaunched as an independent digital store in 2024, with over 150,000 curated products and free UK delivery on every order.
Contact info
Unit 2 First Avenue,, B76 1BA, Birmingham, United Kingdom
- rackhams.com
4.6
Excellent
1k reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 3 rolls of wallpaper they…
I ordered 3 rolls of wallpaper they arrived when stated and in good condition
10 April 2026
Unprompted review
Reply from Rackhams
Hello Margaret,
Thank you for your feedback.
We are really pleased to hear your wallpaper arrived on time and in good condition. It is great to know everything went smoothly.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
The base is heavy enough and has wheels
Umbrella is not too big (for one person) but the base is holding it well. Tested in light wind, not huge winds obviously. I was able to move the base around using wheels. Heavy enough and mobile enough. If you buy a huge umbrella, you might need even a heavier base or add to the weight by placing more weight on it.
30 April 2026
Unprompted review
Reply from Rackhams
Hello Julia,
Thank you for your detailed feedback.
We are really pleased to hear you are happy with your umbrella base and that it offers a good balance of stability and practicality. It is great to know the wheels make it easy to move while still providing the support you need.
We also appreciate you sharing your helpful observations, which will no doubt be useful for other customers considering a similar purchase.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Great price
Great price. Arrived when they said and was quick.
Well made very comfy chair.
It is low and more of a chair to put your feet up and game then to sit at a desk, which was exactly what we wanted. The chair was for my 10 year old who loves it and im six foot tall and we all find it comfy too.
2 April 2026
Unprompted review
Reply from Rackhams
Hello Jay,
Thank you for your great feedback.
We are really pleased to hear you were happy with the price and delivery, and that the chair is comfortable and well made. It is great to know it suits exactly what you were looking for and that it works well for both your child and yourself.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Fantastic table
Fantastic table - really pleased
Excellent delivery and service
Keep up the great work
29 April 2026
Unprompted review
Reply from Rackhams
Hello Wendy,
Thank you for your lovely feedback.
We are really pleased to hear you are so happy with the table and that the delivery and service met your expectations.
We appreciate your kind words and support.
Kind regards
Rackhams Customer Care Team
Excellent as I would expect from Rackams
Excellent as I would expect from Rackams always a great store
15 April 2026
Unprompted review
Reply from Rackhams
Hello,
Thank you for your kind feedback.
We are really pleased to hear you continue to have a great experience with us. It is always good to know we are meeting expectations.
Thank you again for your support.
Kind regards
Rackhams Customer Care Team
Item was great was as per the pictures
24 March 2026
Unprompted review
Reply from Rackhams
Hello Kevin,
Thank you for your feedback.
We are pleased to hear the item met your expectations and matched the pictures. It is great to know you are happy with your purchase.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
The goods arrived extremely well…
The goods arrived extremely well packaged and delivered with care.
The furniture is well constructed and satisfies our expectations.
30 March 2026
Unprompted review
Reply from Rackhams
Hello Nick,
Thank you for your great feedback.
We are really pleased to hear your order arrived well packaged and handled with care. It is great to know the furniture meets your expectations in terms of quality and construction.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Fantastic quality easy to put together…
Fantastic quality easy to put together and very speedy delivery, price was the cheapest out there great service
29 April 2026
Unprompted review
Reply from Rackhams
Hello Dale,
Thank you for your great feedback.
We are really pleased to hear you were happy with the quality, ease of assembly, and speedy delivery. It is great to know you also found the best price.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Service and delivery was great turn up…
Service and delivery was great turn up on time with no problems
14 April 2026
Unprompted review
Reply from Rackhams
Hello Vince,
Thank you for your feedback.
We are really pleased to hear you were happy with the service and that delivery arrived on time without any issues.
Thank you for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
I bought a lovely gardening purse for…
I bought a lovely gardening purse for Mothers day
It was a soft purse and easy to use .
It came on time and was nicely wrapped . My mum was so pleased with it.
Thank you
10 March 2026
Unprompted review
Reply from Rackhams
Hello,
Thank you for your lovely feedback.
We are really pleased to hear the gardening purse made such a nice Mother’s Day gift and that it arrived on time and well presented. It is great to know your mum was so pleased with it.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Brilliant from start to delivery
Brilliant from start to delivery. Really helpful. Would recommend
2 April 2026
Unprompted review
Reply from Rackhams
Hello,
Thank you for your great feedback.
We are really pleased to hear everything went smoothly from start to delivery and that you found the experience helpful.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Reply from Rackhams
Hello Eric,
Thank you for your feedback.
We are really pleased to hear you found the communication clear and delivery prompt. It is great to know you would use us again.
Thank you for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Excellent price quick delivery…
Excellent price quick delivery grandchildren will be over from Canada next week and carnt wait for these books thankyou will order from you again 😊
28 March 2026
Unprompted review
Reply from Rackhams
Hello Louise,
Thank you for your lovely feedback.
We are really pleased to hear you were happy with the price and quick delivery. It is great to know everything arrived in time, especially with your grandchildren visiting soon.
We hope they enjoy the books.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Good detail on website
Good detail on website, good delivery and order confirmation and swift delivery of order
25 April 2026
Unprompted review
Reply from Rackhams
Hello Mrs Turner,
Thank you for your feedback.
We are pleased to hear you found the website informative and that the order process and delivery were smooth and efficient.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
6x8 shed base in 6x4 parts with no instructions caused confusion and delay
I ordered a 6x8 shed base. What was delivered was two 6x4 shed bases.
It was only over two weeks later, after one failed delivery/return date then another attempt at the exchange was made, that it was revealed to me via a customer services call from the confused delivery driver that a 'Shire' 6x8 adjustable shed base is made up of the parts that come in two sets of 6x4 shed base.
The 6x4 shed base instructions booklet supplied with the delivery gave no clue, nor did the information online while purchasing, nor any other communication. So I'd had the correct parts all along, but no information telling me that what looked incorrect was in fact what I needed.
The poor information and delays meant I've had shed contents and new shed parts sitting around my garden for two weeks waiting for the correct base to arrive. It's not been a great experience. The three stars (rather than any fewer) are because the people I have dealt with directly have been helpful. Rackhams just need to improve the information and instructions supplied when purchasing and packing this size shed base.
3 April 2026
Unprompted review
Reply from Rackhams
Hello Johnny,
Thank you for your detailed feedback.
We are sorry for the confusion and delay caused here. We completely understand how frustrating it must have been to believe the wrong item had been delivered, only to later find that the 6x8 base is supplied as two 6x4 sections without this being clearly explained.
You are absolutely right that this should have been made clear in the product information and supported with the correct instructions in the box. The lack of clarity understandably led to unnecessary delays and inconvenience while you were waiting to proceed.
We are pleased to hear that the team were helpful when you spoke with them, but we fully accept that clearer communication upfront would have avoided this situation entirely. Your feedback has been shared with the supplier to improve both the listing information and the instructions provided with the product.
We apologise again for the experience and appreciate you taking the time to highlight this.
Kind regards
Rackhams Customer Care Team
Would buy from again
Very happy with the service from order to delivery, the discount offered and the fact the product was in stock!
3 April 2026
Unprompted review
Reply from Rackhams
Hello Belinda,
Thank you for your great feedback.
We are really pleased to hear you were happy with the service from order through to delivery, and that the product availability and discount added to your experience.
It is great to know you would shop with us again.
Kind regards
Rackhams Customer Care Team
Quick and easy transaction
Quick and easy transaction. Good communication regarding delivery. Delivery was within expected timeframe. Happy with my product and overall experience.
3 April 2026
Unprompted review
Reply from Rackhams
Hello Julie,
Thank you for your great feedback.
We are really pleased to hear the whole process was quick and easy, and that communication and delivery met your expectations. It is great to know you are happy with your product and overall experience.
Thank you again for taking the time to share your review.
Kind regards
Rackhams Customer Care Team
Great company lovely item I was…
Great company lovely item I was undecided whether the coat suited me and was in two minds whether to return or not but ended up keeping it . Fast dispatch and good price . I highly recommend rackhams.com
24 April 2026
Unprompted review
Reply from Rackhams
Hello Wendy,
Thank you for your lovely feedback.
We are really pleased to hear you are happy with your coat and that it worked out to be the right choice in the end. It is great to know you found the price good and that dispatch was quick.
We truly appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Very quick delivery
Very quick delivery, very happy with my blouses, purchased at a great price. Excellent service.
23 April 2026
Unprompted review
Reply from Rackhams
Hello Bernadette,
Thank you for your great feedback.
We are really pleased to hear you were happy with the quick delivery and that you are enjoying your blouses. It is great to know you found them at a good price and that the service met your expectations.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Excellent good service
Excellent good service, excellent chair very happy
1 March 2026
Unprompted review
Reply from Rackhams
Hello Stacy,
Thank you for your great feedback.
We are really pleased to hear you are happy with the service and the chair. It is great to know everything met your expectations.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
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