Rainbow Railways Reviews 297

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient delivery of orders. Many people appreciate the helpful, friendly, and knowledgeable staff, noting that nothing is too much trouble for them. The products offered are also highly regarded for their quality, detail, and variety. However, some customers also noted issues with orders, such as receiving items that appeared to be second-hand or modified without prior notification, or having accessory bags opened with loose items.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, friendly, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the fast... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers are pleased with the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the ease of online ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Went to model show at NEC on the Saturday, saw their stand and asked if they had a wheel cleaner. They did not have one at the exhibition but the friendly staff member, Colin, orde... See more

Company replied

Rated 5 out of 5 stars

Many great items on offer from Rainbow railways, a google search on oo tankers lead my partner to a picture of wagon that was very different from most on offer. Finding out it was exclusive to Rai... See more

Company replied

Rated 5 out of 5 stars

Called with a few questions about decoders and stay alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will defini... See more

Company replied

Rated 5 out of 5 stars

Although it took a while for my order to arrive, it will be a useful addition to my Swiss wagon pool. I've now got the DC wheelsets to replace the Marklin ones, so this rolling stock has now entered... See more

Company replied


Company details

  1. #18 of 44 best companies in Model shop
  2. #35 of 134 best companies in Collectibles Shop
  3. #62 of 177 best companies in Hobby shop

Written by the company

Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service

Great service. Really good prices and a friendly and efficient service. Definitely my go to place for N gauge continental stock. There's a bit of a wait for stock to come in sometimes, but it's always worth it.

30 March 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for the fantastic review and continued support! We're really pleased to be your go-to place for N gauge continental stock and that you’ve been happy with the prices and service.

We really appreciate the patience on some of the harder-to-source items — thankfully the wait is usually worth it when the parcels finally arrive! 😄

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Despite being at Model Rail Scotland, I received my models in super quick time. The delivery was very well packaged and I was informed of the delivery process at all stages.

30 March 2026
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Reply from Rainbow Railways

Thank you for the fantastic review! We're really pleased your models arrived so quickly, especially while we were busy at Model Rail Scotland.

Glad you were happy with the packaging and updates throughout the delivery process too — the team works hard behind the scenes during show weekends to keep everything running smoothly!

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Easy to use website

Easy to use website, competive pricing, and fantastically quick delivery. Rainbow Railways are highly recommended!

30 March 2026
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Reply from Rainbow Railways

Thank you for the fantastic review and recommendation! We're really pleased you found the website easy to use and were happy with the pricing and speedy delivery.

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Great model and excellent service from…

Great model and excellent service from them , been a customer of there’s for years, all round good guys

30 March 2026
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Reply from Rainbow Railways

Thank you so much for the fantastic review and for being a loyal customer over the years! We're really pleased you were happy with the model and service, and your continued support means a lot to the whole team.

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Really helpful and knowledgeable

Really helpful and knowledgeable

28 March 2026
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Reply from Rainbow Railways

Thank you for the great review! We're really pleased you found the team helpful and knowledgeable.

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

By far the best model railway shop in…

By far the best model railway shop in the u k, best customer service, knowledge and stock, would highly recommend to anyone

28 March 2026
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Reply from Rainbow Railways

Wow — thank you for such an amazing review! Comments like this really mean a lot to the whole team and we truly appreciate your support and recommendation.

We’ll keep working hard to live up to it!

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Rainbow Railways, a Good place to Shop

Always good service. Great price.
Good product knowledge.

27 March 2026
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Reply from Rainbow Railways

Thank you for the lovely review and continued support! We're really pleased you were happy with the service, pricing and product knowledge from the team.

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Good service

Good service, quick delivery to the Netherlands and response times

28 February 2026
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Reply from Rainbow Railways

Thank you for the great review! We're really pleased to hear everything arrived quickly in the Netherlands and that you were happy with the service and response times. We really appreciate your support.

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. I have bought from Rainbow Railways at model railway shows, online, in store, and now online pre-order, and have never been disappointed with price, quality, or service

27 February 2026
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Reply from Rainbow Railways

Thank you for the fantastic review and for supporting us in so many different ways — at shows, in store, online, and through pre-orders. It really means a lot to us as an independent retailer. We're delighted to hear you've always been happy with the price, quality, and service.

We look forward to helping with many more additions to your layout!

Team Rainbow 🚂🌈

Rated 1 out of 5 stars

I haven’t ordered anything from you

I haven’t ordered anything from you

26 February 2026
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Reply from Rainbow Railways

We’re sorry to see this comment, especially as you mention that you haven’t placed an order with us. A review like this isn’t very helpful and can unfortunately give the wrong impression of our service.
we’d really appreciate it if you could update or remove it.

If there’s anything you’d like to ask about our products or service in the future, we’d of course be very happy to help.

Rated 5 out of 5 stars

An ordered Trix locomotive

An ordered Trix locomotive, obtained with no fuss

25 February 2026
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Reply from Rainbow Railways

Thanks for the review! Glad your Trix locomotive arrived smoothly and without any fuss.

Team Rainbow 🌈

Rated 5 out of 5 stars

Quick despatch

Quick despatch. Well packaged

2 March 2026
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Reply from Rainbow Railways

Thanks for the review! Glad it arrived quickly and safely packaged. 🚂📦

Team Rainbow 🌈

Rated 5 out of 5 stars

Goods arrived on time

Goods arrived on time. I've fitted the seuthe smoker but can't test it yet because I didn't order the oil on time. Everything looks great. I have mooched on the website and it looks very tempting. But Rome wasn't built in a day.

27 February 2026
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Reply from Rainbow Railways

Thanks for the great review! Glad everything arrived safely and the Seuthe smoker is fitted and ready to go — just add oil and enjoy the effect. Take your time browsing… layouts and collections definitely aren’t built in a day

Team Rainbow 🌈

Rated 5 out of 5 stars

Fast dispatch and delivery

Fast dispatch and delivery. The item was well packaged.

27 February 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the great feedback! Delighted it arrived quickly and safely packaged. 🚂📦

Team Rainbow 🌈

Rated 5 out of 5 stars

Very good and honest company

Ordering was simple to do my model arrived on the day I was told it would 1st class post 1st class service

27 February 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for the kind words! We’re really glad ordering was easy and your model arrived right on time.

Team Rainbow 🌈

Rated 5 out of 5 stars

Great experience.

Quick delivery, excellent item

27 February 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the great feedback! Delighted it arrived quickly and that you’re pleased with the item.

Team Rainbow 🌈

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