Excellent service. Went to model show at NEC on the Saturday, saw their stand and asked if they had a wheel cleaner. They did not have one at the exhibition but the friendly staff member, Colin, orde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Many great items on offer from Rainbow railways, a google search on oo tankers lead my partner to a picture of wagon that was very different from most on offer. Finding out it was exclusive to Rai... See more
Company replied
Called with a few questions about decoders and stay alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will defini... See more
Company replied
Although it took a while for my order to arrive, it will be a useful addition to my Swiss wagon pool. I've now got the DC wheelsets to replace the Marklin ones, so this rolling stock has now entered... See more
Company replied
Company details
- #18 of 44 best companies in Model shop
- #35 of 134 best companies in Collectibles Shop
- #62 of 177 best companies in Hobby shop
Written by the company
Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.
Contact info
Unit 24 Little Mill Business Park, EH49 7DA, Linlithgow , United Kingdom
- 01506 237099
- Sales@rainbowrailways.co.uk
- rainbowrailways.co.uk
4.9
Excellent
297 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Really good prices and a friendly and efficient service. Definitely my go to place for N gauge continental stock. There's a bit of a wait for stock to come in sometimes, but it's always worth it.
30 March 2026
Reply from Rainbow Railways
Thank you for the fantastic review and continued support! We're really pleased to be your go-to place for N gauge continental stock and that you’ve been happy with the prices and service.
We really appreciate the patience on some of the harder-to-source items — thankfully the wait is usually worth it when the parcels finally arrive! 😄
Team Rainbow 🚂🌈
Brilliant service
Brilliant service. Despite being at Model Rail Scotland, I received my models in super quick time. The delivery was very well packaged and I was informed of the delivery process at all stages.
30 March 2026
Reply from Rainbow Railways
Thank you for the fantastic review! We're really pleased your models arrived so quickly, especially while we were busy at Model Rail Scotland.
Glad you were happy with the packaging and updates throughout the delivery process too — the team works hard behind the scenes during show weekends to keep everything running smoothly!
Team Rainbow 🚂🌈
Easy to use website
Easy to use website, competive pricing, and fantastically quick delivery. Rainbow Railways are highly recommended!
30 March 2026
Reply from Rainbow Railways
Thank you for the fantastic review and recommendation! We're really pleased you found the website easy to use and were happy with the pricing and speedy delivery.
Team Rainbow 🚂🌈
Great model and excellent service from…
Great model and excellent service from them , been a customer of there’s for years, all round good guys
30 March 2026
Reply from Rainbow Railways
Thank you so much for the fantastic review and for being a loyal customer over the years! We're really pleased you were happy with the model and service, and your continued support means a lot to the whole team.
Team Rainbow 🚂🌈
Reply from Rainbow Railways
Thank you for the great review! We're really pleased you found the team helpful and knowledgeable.
Team Rainbow 🚂🌈
Always great to deal with the Rainbow…
Always great to deal with the Rainbow Railway folks.
27 March 2026
Reply from Rainbow Railways
Thank you for the lovely review and continued support! It’s always a pleasure dealing with you as well.
Team Rainbow 🚂🌈
By far the best model railway shop in…
By far the best model railway shop in the u k, best customer service, knowledge and stock, would highly recommend to anyone
28 March 2026
Reply from Rainbow Railways
Wow — thank you for such an amazing review! Comments like this really mean a lot to the whole team and we truly appreciate your support and recommendation.
We’ll keep working hard to live up to it!
Team Rainbow 🚂🌈
Rainbow Railways, a Good place to Shop
Always good service. Great price.
Good product knowledge.
27 March 2026
Reply from Rainbow Railways
Thank you for the lovely review and continued support! We're really pleased you were happy with the service, pricing and product knowledge from the team.
Team Rainbow 🚂🌈
Reply from Rainbow Railways
Thank you for the great review and continued support! We're really pleased you continue to enjoy the service from the team.
Team Rainbow 🚂🌈
Reply from Rainbow Railways
Thank you for the great review! We're really pleased your order arrived quickly and safely packaged.
Team Rainbow 🚂🌈
Reply from Rainbow Railways
Thank you for the great review! We're really pleased to hear everything arrived quickly in the Netherlands and that you were happy with the service and response times. We really appreciate your support.
Team Rainbow 🚂🌈
Excellent service and communication
Excellent service and communication. I have bought from Rainbow Railways at model railway shows, online, in store, and now online pre-order, and have never been disappointed with price, quality, or service
27 February 2026
Reply from Rainbow Railways
Thank you for the fantastic review and for supporting us in so many different ways — at shows, in store, online, and through pre-orders. It really means a lot to us as an independent retailer. We're delighted to hear you've always been happy with the price, quality, and service.
We look forward to helping with many more additions to your layout!
Team Rainbow 🚂🌈
Reply from Rainbow Railways
We’re sorry to see this comment, especially as you mention that you haven’t placed an order with us. A review like this isn’t very helpful and can unfortunately give the wrong impression of our service.
we’d really appreciate it if you could update or remove it.
If there’s anything you’d like to ask about our products or service in the future, we’d of course be very happy to help.
Reply from Rainbow Railways
Thanks for the review! Glad your Trix locomotive arrived smoothly and without any fuss.
Team Rainbow 🌈
Excellent value & very quick delivery.
2 March 2026
Reply from Rainbow Railways
Thanks for the great feedback! We’re glad you enjoyed the value and speedy delivery. Happy modelling!
Team Rainbow 🌈
Reply from Rainbow Railways
Thanks for the review! Glad it arrived quickly and safely packaged. 🚂📦
Team Rainbow 🌈
Goods arrived on time
Goods arrived on time. I've fitted the seuthe smoker but can't test it yet because I didn't order the oil on time. Everything looks great. I have mooched on the website and it looks very tempting. But Rome wasn't built in a day.
27 February 2026
Reply from Rainbow Railways
Thanks for the great review! Glad everything arrived safely and the Seuthe smoker is fitted and ready to go — just add oil and enjoy the effect. Take your time browsing… layouts and collections definitely aren’t built in a day
Team Rainbow 🌈
Reply from Rainbow Railways
Thanks for the great feedback! Delighted it arrived quickly and safely packaged. 🚂📦
Team Rainbow 🌈
Very good and honest company
Ordering was simple to do my model arrived on the day I was told it would 1st class post 1st class service
27 February 2026
Reply from Rainbow Railways
Thank you for the kind words! We’re really glad ordering was easy and your model arrived right on time.
Team Rainbow 🌈
Reply from Rainbow Railways
Thanks for the great feedback! Delighted it arrived quickly and that you’re pleased with the item.
Team Rainbow 🌈
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