Rainbow Railways Reviews 297

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient delivery of orders. Many people appreciate the helpful, friendly, and knowledgeable staff, noting that nothing is too much trouble for them. The products offered are also highly regarded for their quality, detail, and variety. However, some customers also noted issues with orders, such as receiving items that appeared to be second-hand or modified without prior notification, or having accessory bags opened with loose items.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, friendly, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the fast... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers are pleased with the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the ease of online ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Went to model show at NEC on the Saturday, saw their stand and asked if they had a wheel cleaner. They did not have one at the exhibition but the friendly staff member, Colin, orde... See more

Company replied

Rated 5 out of 5 stars

Many great items on offer from Rainbow railways, a google search on oo tankers lead my partner to a picture of wagon that was very different from most on offer. Finding out it was exclusive to Rai... See more

Company replied

Rated 5 out of 5 stars

Called with a few questions about decoders and stay alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will defini... See more

Company replied

Rated 5 out of 5 stars

Although it took a while for my order to arrive, it will be a useful addition to my Swiss wagon pool. I've now got the DC wheelsets to replace the Marklin ones, so this rolling stock has now entered... See more

Company replied


Company details

  1. #18 of 44 best companies in Model shop
  2. #35 of 134 best companies in Collectibles Shop
  3. #62 of 177 best companies in Hobby shop

Written by the company

Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very fast shipping

Very fast shipping
Well packaged

27 February 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the great review! Delighted it arrived quickly and safely packaged. 📦

Team Rainbow 🌈

Rated 5 out of 5 stars

5* company

great company great communication fast delivery

27 February 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the brilliant review! Great communication and fast delivery is exactly what we aim for.

Team Rainbow 🌈

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, items ordered at 2pm, delivered before 11am next day!

Many thanks.

25 February 2026
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Reply from Rainbow Railways

That’s what we like to hear — ordered one day, running on the layout the next! 🚂
Team Rainbow 🌈

Rated 5 out of 5 stars

Recommended retailer, fast becomng my favourite online

Impressively quick delivery from Scotlamd to me on the south coast. Securely packaged and well proced.

26 February 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the lovely review! We’re delighted to be fast becoming your favourite — and glad the parcel made the journey from Scotland safely and quickly.

Team Rainbow 🌈

Rated 5 out of 5 stars

First class !

Superb customer service,the item i purchased had a manufacturer’s fault,rainbow railways offered to correct fault and did a superb job of carrying out the alteration in order for the item to fit the building i purchased,fantastic service thank you

26 February 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the fantastic review! We’re really pleased we could sort the issue and get everything perfect. Enjoy 🚂

Team Rainbow 🌈

Rated 5 out of 5 stars

I ordered a Marklin lococmotive

I ordered a Marklin model which was unavailable in the UK. It took nearly 3 months but Rainbow managed to obtain it for me at a significantly discounted price. I have the loco now. It is superb in every respect and worth the wait.

25 February 2026
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Reply from Rainbow Railways

Thanks for the great review! We’re really glad we could track the Märklin loco down for you — sometimes the best models are worth the wait. Enjoy running it! 🚂

Team Rainbow 🌈

Rated 5 out of 5 stars

Excellent service

As usual, these guys went out of their way to help me achieve what I envisioned for my loco. They are always happy to help and that is why I keep returning to them.

25 February 2026
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Reply from Rainbow Railways

Thanks for the wonderful review! We’re always happy to help bring your loco ideas to life, and it means a lot that you keep coming back to us.

Team Rainbow 🌈

Rated 5 out of 5 stars

Great Service

The model arrived broken (most likely a fault of the manufacturers)
Once we got in touch they offered us a replacement model immediately and even did checks on it to make sure it was okay as well as running it in.
Great staff and great service.

27 January 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the great review! Sorry the first model arrived with a fault, but we’re really glad we could get a checked and run-in replacement out to you quickly. That’s exactly the service we aim for.

Team Rainbow 🌈

Rated 5 out of 5 stars

Branchline 38-954A BR 12T Palvan 'Johnnie Walker Whisky' Green - OO Gauge

Great model of the Johnnie Walker PALVAN, goes really well with our 'OO' Gauge layout. Ordering was simple and we were kept up to date re the order form the start. Huge thanks to the Rainbow Railway team.

31 January 2026
Unprompted review
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the great review! The Johnnie Walker van is a lovely wagon and we’re delighted it fits in so well on your OO gauge layout. Glad the ordering and updates kept everything on track.

Team Rainbow 🌈

Rated 5 out of 5 stars

Their customer service is excellent and…

Their customer service is excellent and they go above a beyond to make sure their customers are 100% happy. Excellent 5* service all round

4 February 2026
Unprompted review
Rainbow Railways logo

Reply from Rainbow Railways

Thank you for the fantastic review! We always aim to go the extra mile to keep our customers happy, so it’s great to hear that came across.

Team Rainbow 🌈

Rated 5 out of 5 stars

just great service

Ordered a Maritime 66, delivered in Australia in under a week, great job team

30 January 2026
Rainbow Railways logo

Reply from Rainbow Railways

We’re delighted to hear your Maritime Class 66 made it all the way to Australia in under a week — that’s some serious mileage! It’s great to know it arrived safely and that you’re happy with the service.

We really appreciate you choosing Rainbow Railways from the other side of the world, and we hope the 66 is now earning its keep on the layout!

Team Rainbow 🚂🌈

Rated 5 out of 5 stars

Excellent fast delivery

Excellent fast delivery, items were wrapped with care, and prices were great too, which i why i keep coming back for more orders, keep up the great work. :)

29 January 2026
Rainbow Railways logo

Reply from Rainbow Railways

Thanks for the fantastic feedback! We’re really pleased the order arrived quickly, safely packed, and at a great price. We truly appreciate your continued support.

Team Rainbow 🌈

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