No access allowed. Completely hopeless site. I registered successfully and passed KYC . I had an initial deposit of £100 accepted by debit card. But when I tried a second deposit, they blocked my ac... See more
Company replied
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See what reviewers are saying
Yes my experience with Ramp was amazing. I would recommend this app for anyone to use. Its easy, its remarkable and very professional. Thank you for making my experience easier.
Company replied
Why I am going with RAMP NETWORK for my crypto purchases Just bought $300 SOL via Topper and got hit with ~11% fees $ 35.00 😩 Here's how Topper stacks up against 4 major competit... See more
Company replied
The name will tell you more interested about financial freedom that is what I want to find out in this place.If you miss it,too bad,if you find it,you are God blessed in life thru this lane bring you... See more
Company replied
Company details
- #6 of 9 best companies in Cryptocurrency Service
- #97 of 104 best companies in Alternative Financial Services
- #17 of 18 best companies in Card processing service
- #162 of 171 best companies in Non-bank financial service
Written by the company
Ramp Network is a financial technology company building solutions that connect the crypto economy with today's global financial infrastructure. We're registered with the FCA in the UK and FinCEN in the US.
Contact info
Epworth House, 25 City Rd, EC1Y 1AA, London, United Kingdom
- https://support.ramp.network/en/
- ramp.network
You should know
3.8
Great
11k reviews
Asks customers to review
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Reply from Ramp Network
Hi,
We’re thrilled to hear about your great experience—thank you for sharing your review! Ensuring seamless, trusted service is what we’re all about.
We appreciate your trust and support.
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi,
Wow—thank you for the amazing review! We’re so glad you had a seamless and trusted experience.
We’re excited to continue serving you!
Best regards,
Ramp Network Support Team
J’ai déjà contacté votre service client à plus de 40 reprises par e-mail concernant ce problème. À chaque fois, on m’a simplement demandé de patienter, mais malgré toutes ces démarches et le temps éco
I am contacting you once again regarding a €1,000 transaction originating from my account on a gaming platform, which remains unresolved.
I have already contacted your support team more than 40 times by email regarding this matter. On multiple occasions, I was simply asked to wait. Despite all these emails and the amount of time that has passed, I have still received no concrete solution.
Ramp has also stated that the transaction was rejected by my bank. If this is the case, I formally request documentary evidence of the rejection, the exact transaction reference, and a clear explanation of what happened to the €1,000. If the funds were returned or released, please provide the exact date, amount, and reference of the return.
I also need to formally correct another statement made by Ramp: I never requested the closure of my Ramp account. If you maintain that my account was closed at my request, please provide evidence showing when, how, and through which communication channel I supposedly requested this closure.
After more than 40 emails, another automated response simply asking me to wait is not acceptable. I am requesting that this case be immediately escalated to the appropriate payments/compliance team and manually investigated.
I require a clear and documented written response confirming:
the exact status of the €1,000 transaction, what happened to the funds, the relevant transaction/tracing references, and the precise reason and evidence for the closure of my account.
Please treat this as a formal complaint and provide a concrete resolution as soon as possible.
Kind regards,
Mohsen Ehsani Kian
27 December 2025
Reply from Ramp Network
Hi there,
Your last transaction was rejected by your bank side and had nothing to do from our side.
And afterwards, your account was closed based on your own request.
Also, please note that RAMP Network is solely a service provider for cryptocurrency purchases. We do not endorse, promote, or advertise any third-party services, platforms, or individuals. We do not offer or endorse any other online services or facilitate online purchases outside of our platform.
If you haven’t already reached out, please contact us at https://support.ramp.network/en/.
Thank you for your patience and understanding.
Best regards,
Ramp Network Support Team
Ramp Network stole my crypto
I opened a Ramp Network account to sell crypto I couldn't sell on Bitpay
As soon as I transfered my crypto the app locked me out with no explanation
I have called and sent many emails with no response
The sight says I still have access to my crypto however it won't let me sell it , transfer it or send it to another app.
So Ramp Network has essentially stolen my crypto.
This company is very shady with no customer support.
All I want is access to my crypto to get it off of Ramp Network
21 August 2026
Unprompted review
Reply from Ramp Network
Hi there,
Please try to understand how our wallet service works. As you are referring to your assets in RAMP Wallet, its a fully non-custodial wallet, which means that account status does not have any impacts on your assets as the assets remain in your full control and you can freely send/receive your assets or import your RAMP wallet to any other wallet app.
If you haven’t already reached out, please contact us at https://support.ramp.network/en/.
Thank you for your patience and understanding.
Best regards,
Ramp Network Support Team
I am interested…that they bring me to the peak in life
The name will tell you more interested about financial freedom that is what I want to find out in this place.If you miss it,too bad,if you find it,you are God blessed in life thru this lane bring you the direction of happiness .
14 August 2026
Reply from Ramp Network
Hi,
We appreciate your thoughtful feedback! Our goal is to ensure a seamless and trusted user experience, and your input helps us get closer to that.
Thank you for sharing your thoughts with us!
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi,
Your review made our day—thank you! Creating a user-first, trusted experience is what we strive for, and it’s fantastic to know we achieved that for you.
Thank you for choosing Ramp Network!
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi,
Thank you for your glowing review! It’s wonderful to know we delivered a seamless, trusted experience for you.
We look forward to continuing to serve you!
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi,
Thank you for your glowing review! It’s wonderful to know we delivered a seamless, trusted experience for you.
We look forward to continuing to serve you!
Best regards,
Ramp Network Support Team
Don’t use this app. Find something else.
TERRIBLE! Absolutely no customer service, even though they claim they have it. Link in Support to Create a Ticket just keeps sending you to their FAQ page. Completely typical low life crypto company. Disgusted. The app sends you to their webpage for support, and their webpage says to use the app. Typical crypto scammer app. And, they held back 25, but absolutely no explanation anywhere in the app, the web, or my account transaction record. Don’t use this app. It’s not even optimized to fit a phone display, despite being a phone app. Do not use them - they have cute graphics, sort of, but no substance at all. And their phone support says they can’t answer your call but you can leave a voicemail. Why not list an e-mail address???
RESPONSE TO RESPONSE: A non-response, in defense of a ‘party line’. Didn’t address the circular-functioning Contact Us, or inability to place a support concern. Didn’t offer to help address my original concern or my lack of ability to place a support request ticket. Instead, wasted empty words of self-defense of previous years of existence & the fact that they’re regulated. All business in the U.S. is ‘regulated’, which has nothing to do with Ramp’s lack of support. No support, no understanding, no customer service. Querulous is the word that comes to mind. Almost an arrogant disregard for a customer seeking support. Indeed, they seemed to suggest I might consider requesting support, when my Negative Review is based on being Unable to Request Support. Wow. Now even less impressed than before. How about a ‘half star’ review?
20 August 2026
Unprompted review
Reply from Ramp Network
Hi there,
Please be assured that we are a fully regulated institution with a decade of experience. Our support team addresses every user's issue, though high ticket volumes may sometimes cause slight delays.
If you haven’t already reached out, please contact us at https://support.ramp.network/en/.
Thank you for your patience and understanding.
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi,
Thank you for the fantastic feedback! It means the world to us to know you had a smooth and positive experience.
Your support inspires us to keep improving every day!
Best regards,
Ramp Network Support Team
No response for over 20 days
I sent 2,740 USDC to Ramp in order to sell these cryptocurrencies. In the app, I received a message saying that the transaction had failed during the final verification checks. Since then, I have been waiting for my refund. This happened on July 30, and ever since then I have been trying to contact the company to find out what happened and get information about my refund, but I have received no response. I sent emails, tried contacting them through X and other social media platforms, and I still have not received any reply. At this point, I am already coming to terms with the fact that I may have to take legal action to recover my money. What impresses me most is the company's lack of commitment to its customers.
30 July 2026
Unprompted review
Reply from Ramp Network
Hi,
We sincerely apologize for the frustration caused. This isn’t the experience we strive for, and we’re committed to improving.
Our support team will investigate this thoroughly. If you’ve not yet reached out, please contact us at https://support.ramp.network/en/.
Thank you for helping us improve.
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi there,
Thank you so much for your feedback.
Please note that once you convert your crypto to fiat, the processing timeline is occasionally affected by factors outside of our control. Banks sometimes conduct additional security checks on incoming deposits, which can unfortunately cause transactions to take a bit longer to reflect in your account.
We appreciate your patience.
Best regards,
Ramp Network Support Team
Closed my account for no reason .
Closed my account for no reason .. after two purchases, they closed my account for no reason .. I wish I knew better before signing up for this account
15 August 2026
Reply from Ramp Network
Hi,
We sincerely apologize for any inconvenience this issue may have caused.
We’re reviewing your feedback to ensure a better experience moving forward. If you haven’t already reached out, please contact us at https://support.ramp.network/en/.
Thank you for your patience and understanding.
Best regards,
Ramp Network Support Team
I just bought USDC with debit card from…
I just bought USDC with debit card from North Macedonia
Smooth KYC, smooth transactions...
Recommended for Balkan countries to buy crypto with credit cards.
Love u Ramp.
10 August 2026
Reply from Ramp Network
Hi,
Thank you for the fantastic feedback! It means the world to us to know you had a smooth and positive experience.
Your support inspires us to keep improving every day!
Best regards,
Ramp Network Support Team
Very good and stable provider
16 August 2026
Unprompted review
Reply from Ramp Network
Hi,
Thank you for the fantastic feedback! It means the world to us to know you had a smooth and positive experience.
Your support inspires us to keep improving every day!
Best regards,
Ramp Network Support Team
ramp network is good
2 August 2026
Reply from Ramp Network
Hi,
Thank you for your kind words and for sharing your thoughts. We’re thrilled to hear you enjoyed your experience, and we’re constantly striving to refine and improve.
Your support means a lot to us!
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi,
We’re thrilled to hear about your great experience—thank you for sharing your review! Ensuring seamless, trusted service is what we’re all about.
We appreciate your trust and support.
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi,
Your review made our day—thank you! Creating a user-first, trusted experience is what we strive for, and it’s fantastic to know we achieved that for you.
Thank you for choosing Ramp Network!
Best regards,
Ramp Network Support Team
Fast and trustworthy five Star ⭐⭐⭐⭐⭐
14 August 2026
Unprompted review
Reply from Ramp Network
Hi,
Thank you for the fantastic feedback! It means the world to us to know you had a smooth and positive experience.
Your support inspires us to keep improving every day!
Best regards,
Ramp Network Support Team
Reply from Ramp Network
Hi,
Thank you for your review and for choosing Ramp Network. While we’re happy to hear about your positive experience, we’re always aiming for perfection.
Your feedback helps us refine and grow, and we appreciate your support!
Best regards,
Ramp Network Support Team
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