RelayPay Reviews 242

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Pretty simple to use but there don’t have the any control over the chain using BCS chain with third part partners for approval and according to customer service there is no guarantee to any transactio... See more

Rated 5 out of 5 stars

Due to exchange withdrawal limitations, I have done two transactions, and both of them went successfully. For Relaypey users, the most important thing should be patience. The 25-minute timer shouldn't... See more

Rated 5 out of 5 stars

Excellent service Have been using relaypay over 1 year now. Almost every transaction went smoothly and completed within seconds The only one time I had a delay and that was due to an issue on my r... See more

Rated 5 out of 5 stars

"It Just works" Extremely impressed with Relay Pay, it made receiving an AUD payment from crypto simple. Start to finish it was less than 30minutes to set up an account, verify and have the money i... See more

Company details

  1. Cryptocurrency Service
  2. Currency exchange service
  3. Ecommerce solution provider
  4. Money transfer service
  5. Non-bank financial service
  6. Payment service

About RelayPay

Written by the company

RelayPay is a payments FinTech company based in Sydney, Australia. We won the Finder Innovation Award for Banking and Payments in 2023 and have processed over 150M AUD since inception.

📈Grow your business — accept #crypto, get paid in dollars.

💳Pay any #BPAY bill with crypto.

🏦Easy crypto to AUD bank transfers.

RelayPay is an authorised representative of an Australian Financial License (AFSL) for Non-Cash Payments. And registered with AUSTRAC as a Digital Currency Exchange services provider and Independent Remittance Dealer.

Contact info

You should know

4.3

Excellent

TrustScore 4.5 out of 5

242 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My first time joined

My first time joined. First experience was the fund took a bit long to arrive to RelayPay. I guess must be the first transfer its looks longer.
I contacted Customer Support by email. I haven't for respond yet but my fund arrived. Issue resolved.

18 September 2025
Rated 2 out of 5 stars

Withdraw issues

Withdraw issues ! The overall process and pay is not great and not in the same bracket category with TREATY.

Hassle free and good pay .

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Money lost

In September 2024 this exchange lost my AU $30k when they said they sent that amount in ETH to my trust wallet. It never arrived. This was money from a scam I was trying to stop and they were going to return it to my bank but instead sent it to my trust wallet. Their response to my concern about this matter was to close access to my account.

8 September 2024

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