I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat... See more
Company replied
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Review summary
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Overall I was very happy with the purchase, we had good communication and it arrived when it said it would. I found the delivery guys very quite and disinterested but they where efficient in there j... See more
First fridge faulty replacement was more expensive but left with no choice as urgently required - now installed and working well
The process for ordering was pretty simple, the problem that occurred was when it came to preparing for shipping. The company that was due to ship the item wasn’t aware that I had paid ext... See more
Company replied
Company details
- #124 of 138 best companies in Appliance shop
Written by the company
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
Contact info
Bath Road,, NE10 0JT, Gateshead, United Kingdom
- 0191 9339933
- hello@renew2u.co.uk
- renew2u.co.uk
3.9
Great
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically takes over 1 month to reply
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Absolutely Shocking Service
Absolutely Shocking Service
I ordered a £500 fridge from Renew 2U, with an eye-watering £100 delivery and collection fee. You’d think for that price, they’d offer flawless service. But instead, it was a complete mess from start to finish.
Communication? Nonexistent. I was left chasing them, with barely any updates on my order. For the price I was paying, I’d expect at least some kind of customer care—none. The lack of professionalism was astounding, and frankly, it made the whole process more frustrating than it ever needed to be. They refused to collect my old fridge because they said it had water in it (it did not). They also refused delivery unless I sign a waiver to say any damage they cause is my fault!! Unbelievable.
When you’re charging premium rates for delivery and collection, maybe try actually delivering decent service. I wouldn’t trust these guys with a paperclip, let alone a major appliance. Save yourself the headache and look elsewhere. Disgusting
6 November 2024
Reply from Renew2u
Dear by Rob James,
We’re truly sorry to hear your experience with us didn’t meet expectations. Clear communication, professionalism, and quality service are key priorities for us, and it’s clear we fell short. We understand your frustration regarding the collection of your old fridge and the waiver requirement. These policies are in place to ensure smooth deliveries, but we acknowledge this could have been handled and explained better. We also regret the lack of updates, which caused unnecessary stress. Please know we are reviewing this situation to improve. We’d like to make things right—please contact us at 0191 933 9933.
Thank you for your feedback
Kind regards,
The Renew2U Team
They were exact with timings and…
They were exact with timings and deliveries of the products. It was fairly speedy.
25 October 2024
Washing Machine
Washing Machine
Very happy with my washing machine purchase. Had a small indent which is hardly visible but it showed a great cost saving.
Easy purchasing process and got a call with an update on timing for delivery.
23 September 2024
Unprompted review
Amazing worry free after sales experience
Highly recommended. Have bought twice from here on eBay. Used the guarantee service twice now. No fuss, no quibble understanding customer service. The most recent time they did it out of good will. Always very quick replacements. The people on the phone/chat know their products and stock and give you a solution right away.
I will always check here before purchasing anywhere else. I always recommend to friends and family looking for an appliance. It’s not often that you can do good for the planet, save money and get the best after sales care!
21 October 2024
Unprompted review
Trustworthy professional service…
Clear and honest description of product. Very good pricing. Good communication from ordering to delivery.
A very professional service
17 October 2024
Good service and good value.
16 October 2024
Reply from Renew2u
Thanks for your kind words! Offering products is at 60% less the RRP is something the brands want to keep a secret so help spread the word!!!
Because a no quibble return
Because a no quibble return
And a new machine with refund
So I will defo using again
Up and beyond customer service but could do with more communication maby a time line
Of were you are in the system
Thanks
Donna
17 September 2024
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