Rentcars Reviews 

hard to reserve hared to cancel, very low quality app. I hated it.

It was really fast and easy ! Thanks for the good service

Rentcars falsely advertising the security deposit amount. They say one figure ie €300.00 (no clauses stated), and then you receive an email saying “from €300.00,” and then the broker asks you for €2000.00 and this resulted in me having to find hundreds of extra euros after paying a much higher premium for the car rental too. It was non-refundable.

I will never use nor recommend their services!!

I reported this to the Rentcars with screenshots from their website to prove all of the above, and they have repeatedly taken 0% responsibility, but tried to shun me, patronise me and treat me as if I just came out of the womb.

There should be an 0 start option for Rentcars.

Absolutely disgusting behaviour Rentcars. You should be both ashamed and take full responsibility.

They will be reported for fraud and to the commissioner for full investigation. I’m completely appalled!!

Amazing Rafael, great person, super helpful, the best company in tamarindo to rent cars, good quality, easy to pick up, all perfect. Thanks!!

Best services.easy steps to hire a car within few minutes.No hidden Fee.No advance fee, thats a real perfection.

We booked a car in Canada. We tried to cancel the booking they did not find our reservation.
The day after they charged us.
They refuse to give a refund.
Never get close to this company, they will scam you.

We booked a car in Canada. We tried to cancel the booking they did not find our reservation.
The day after they charged us.
They refuse to give a refund.
Never get close to this company, they will

My experience with Rentcars was very disappointing because the information I received before my trip did not match what happened when I picked up the vehicle.
Before traveling, I specifically contacted Rentcars to ask whether my booking included all the necessary insurance and coverage. I was told that everything was covered, and I still have the chat as proof.
However, when I arrived at the Budget counter to pick up the car, I was told that I still needed to purchase an additional roadside/travel assistance service for approximately €60. Since I had already checked everything with Rentcars beforehand, I was surprised, but I trusted the information I was being given and agreed to pay for it.
In the end, I was charged €103.
I was later told that part of the difference was related to returning the car approximately 10 minutes late. It is true that I was slightly late, but this happened because the return location was very poorly signposted. I entered the parking area next to the correct location, and a Budget employee had to explain to me how to reach the proper return point.
At no time was I informed that those few minutes would result in an additional charge. I was also never clearly informed how an additional service initially presented to me as costing approximately €60 ended up becoming a total charge of €103.
What makes this especially frustrating is that I had contacted Rentcars before traveling precisely to avoid this kind of problem. I asked a very clear question about whether I had all the necessary coverage, trusted the answer I received, and still ended up facing unexpected charges at the rental counter.
I would strongly advise other customers to be very careful. Do not assume that because Rentcars tells you that everything is covered, you will not be asked to purchase additional services when you collect the car. Ask for everything in writing and keep copies of all conversations.
Also, when you arrive at the rental counter, do not allow yourself to be rushed into signing the contract. In my experience, everything was handled very quickly, and as a customer you tend to trust that both the booking platform and the rental company are acting in good faith. You sign based on what you have been told, without necessarily having enough time to carefully read every line of the fine print, and afterwards you may discover charges that were never clearly explained verbally.
My advice is simple: **read every single line before signing, check every amount, ask for all additional charges to be explained in writing, and do not rely only on what Rentcars or the rental company tells you verbally.**
As an intermediary, I believe Rentcars has a responsibility to provide clear and accurate information about what is and is not included in the booking. Customers should not have to discover important additional conditions only when they are standing at the rental counter.
Unfortunately, my experience left me feeling that the information provided before my trip was not clear enough and did not protect me from unexpected additional charges.

I have called three times at 208-383-3100 to ask a question about my reservation. I get a message saying leave a message and someone will call you back. I have left two messages first 8/17 and another message 8/18. To this date no one has called me back. I doubt if anyone. i got this phone number from the booking voucher.
Debra

Not very positive experience! I book a car online from Brindisi airport. We got a very old car, first of all when we arrived there was not a free car. We need ti wait almost 1h with 2 small kids in the hot temperature outside. We will not allow to stay inside🙈 Italian are crazy & not very polite ! We got a not serve car , no oil, no antifreeze…. First time in my life, I get a so old car… when I told then that the car is too old & broken they laughed on me… they didn’t care about the service experience… they almost laughed in you that you choice Italy as destination. We bought oil, because it is danger to drive a car without… but this is not normal any how! Check very well from which company you book. When you book from discovery car , you can get a car from a very bad company like in our case…

Muito interessante a paleta de automoveis oferecido. Acho importante que as caracteristicas do automovel apareça o volume util do porta malas.

Worked very well

First, I don't know what's the issue with rentcars, but in a city big as toronto the website not having any options for car rental outside the airport is unbelievable. The one I got from ACE/Iversta I had to cancel during the online check-in because it happens that their "unlimited mileage" only applies inside Ontario and they don't mention it until you have booked and paid, I'd call it a scam. I ended up booking through Kayak because I found a company pretty near my house.

We had an excellent experience and would definitely recommend this company!

The service provided by the whole team was impeccable. We arrived in Mallorca in the middle of the night and were able to take the shuttle to the rental office almost immediately. The van was very clean and well organised, and the driver was extremely kind and helpful.

Once we arrived at the office, the whole process was quick and easy. We were very well looked after by Oscar and two other members of the team. We had a small issue with one of our documents, and they went above and beyond to help us resolve it and make sure we could collect the car.

Returning the car was just as easy. The member of staff who assisted us was also extremely friendly and made the return process very quick and straightforward.

Overall, we had a fantastic experience from beginning to end. The entire team was friendly, professional and genuinely helpful. I would definitely recommend this company and would happily rent from them again!

Very helpful people in helping me find the best car for my occasion

Fast and trustable! Very quick pick up and return. No hidden fees!

It was a rather long process standing at the counter waiting for all the paperwork to be completed. The line behind us were showing signs of exhaustion. The car itself performed well, but their onboarding could definitely be improved timewise.