Repairguys Reviews 

352
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and polite demeanor, often going above and beyond. The service provided is frequently described as highly efficient and quick, with many appreciating clear communication, timely arrivals, and overall ease. Excellent customer service is also highlighted, noting helpfulness and a smooth experience from initial contact to job completion. However, some customers noted that certain product repairs occasionally required multiple visits or temporary fixes while waiting for parts, which could extend the time until the appliance was fully operational.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, politeness, and... See more

Product

Users describe ambiguous interactions with product, with many reviewers reporting issues with faulty... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting excellent... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more


Company details

  1. Appliance repair service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

352 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(352)

329 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a problem with our TV

Had a problem with our TV, so called our insurers who arranged for The Repair Guys to come see what the problem was. We were kept updated on the engineer's arrival the day before and eta on the appointed day. Scott, our engineer, arrived promptly and could see the problem almost immediately. He said that he needed to get the part ordered and I would be contacted when he could come back to complete the job. True to his word, Scott, notified us by text the day before and again on the day with an eta. Once arrived, he quickly got on with the job. Scott was polite, efficient and finished within 20 mins! He even took the packaging with him when he left. Expert care from the company and a big shout out to Scott for his expertise and care when having to get the TV off the wall.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Washing Machine Repair

Matthew attended to replace a faulty pump on my washing machine.

Arrived on time, carried out the work and explained the problem clearly.

Left the workspace clean and tidy and ensured I was happy with everything before leaving.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

TV stopped working

TV stopped working. Scott from Repair Guys came to assess it & knew what was wrong straight away-it needed a new screen! He took it to their repair shop, new screen ordered & two weeks later he brought it back, re-installed it & did a very thorough check to make sure all was as it should be. Very impressed with his professional friendly service-thank you Scott.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Easiest Warranty Repair I've Had

Thoroughly impressed with Scott and Repairguys. My TV was collected by Scott for a warranty repair and even though the fault wasn't repeatable at the time of collection Scott helped me take it off the wall and the display was replaced without hassle. Scott was professional, thorough and helpful as well as flexible when I wasn't available for the delivery. Thank you for a seamless and stress-free service.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Got a text for my appointment told them…

Got a text for my appointment told them I only had a couple of hours available on that day. Received a phone call from Matthew saying if I was home he would arrive in half an hour on his way home. He turned up did the repair done and dusted really appreciated it, thank you Matthew

2 July 2026
Unprompted review
Rated 5 out of 5 stars

We had Scott from Repair Guys come to…

We had Scott from Repair Guys come to sort our Samsung 65 inch TV that had a sound issue. It was an insurance claim through Domestic and General. Scott was brilliant, replaced the parts in our living room and explained what he was doing. He also reset the TV and even gave the screen a good clean and all is good. The company themselves were easy to contact and quick in doing the job. Would recommend them and hopefully you get Scott turn up.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Scott was a great technician

Scott was a great technician. Attentive, he spent time trying to understand the problem . Was a quick responding to messages on delivery of my TV. He was helpful with helping me remove my TV from its bracket. They sorted the problem. Would definitely recommend Scott to anyone needing a repair.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service I received. Matthew was professional, punctual, knowledgeable, and quickly diagnosed and repaired my washing machine. Everything was explained clearly, and the repair was completed to a very high standard.

It's rare to find someone who is so reliable, honest, and genuinely committed to doing an excellent job. My washing machine is now working perfectly, and I wouldn't hesitate to recommend his services to anyone looking for a trustworthy appliance repair specialist.

Thank you again for the outstanding service!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Washing machine fixed in under 24 hours

I logged an issue with my washing machine and within 24 hours Matthew had come out and made sure it was working perfectly fine in a very short time, couldn’t ask for more, thank you Matthew 👍

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient repair

Quick and efficient repair
Tumble dryer was fixed and repaired within two days as parts had to be ordered, matthew was polite and professional throughout and kept the area he was working in clean.
The tumble dryer is a lot quieter having had the belt and motor changed and it is like a new machine

3 July 2026
Unprompted review

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