Repairguys Reviews 

356
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and polite demeanor, often going above and beyond. The service provided is frequently described as highly efficient and quick, with many appreciating clear communication, timely arrivals, and overall ease. Excellent customer service is also highlighted, noting helpfulness and a smooth experience from initial contact to job completion. However, some customers noted that certain product repairs occasionally required multiple visits or temporary fixes while waiting for parts, which could extend the time until the appliance was fully operational.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, politeness, and... See more

Product

Users describe ambiguous interactions with product, with many reviewers reporting issues with faulty... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting excellent... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance repair service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

356 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(356)

327 reviews in the last 12 months

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Rated 5 out of 5 stars

Washing machine fixed in under 24 hours

I logged an issue with my washing machine and within 24 hours Matthew had come out and made sure it was working perfectly fine in a very short time, couldn’t ask for more, thank you Matthew 👍

3 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I had a samsung eco bubble go wrong and…

I had a samsung eco bubble go wrong and under warranty these guys came out to fix it. Hayden came out quick and after 1 week the replacement parts were installed. Very happy and would use them again!

3 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Quick and efficient repair

Quick and efficient repair
Tumble dryer was fixed and repaired within two days as parts had to be ordered, matthew was polite and professional throughout and kept the area he was working in clean.
The tumble dryer is a lot quieter having had the belt and motor changed and it is like a new machine

3 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Hayden was great

Hayden was great. Fast, efficient, professional. Even took the rubbish away 😁

26 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great service prompt and efficient

Hayden come to find out why our brand new Samsung fridge freezer was leaking
Water. He diagnosed straight away and ordered the replacement part.
It was replaced today and fridge now dispensing water without leaking now we’re just waiting for the ice to be ready!

2 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repairguys

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering and had my tv working in no time. Very polite man thank you Repairguys. Roy Blaber

1 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Matthew was extremely reassuring and…

Matthew was extremely reassuring and practical . Showed & explained to me what was going on with the cooker . Very calm , very kind.

1 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

TV replacement screen

I had Scott come out and replace my TV screen today and honestly I could not thank him enough. He was friendly and explained everything for me. Really respectful. From when i first contacted repair guys right up untill it was fixed the communication was brilliant. Thank you repair guys and thank you so much Scott.

1 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I contacted Samsung as our 55” TV…

I contacted Samsung as our 55” TV started to have the backlight bubbling, within two days (which was a weekend) Repair Guys came and collected the TV, and a week later, delivered it back completely repaired, and no sign that it had been opened up. Which is excellent!

Thank you to the technician Mike for an amazing repair job and Scott for the speedy collection and delivery.

If I need anything repaired in the future, these are the first people I’ll be contacting.

29 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Samsung TV Repair - great service from these guys!

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has been great. No quibble, came out within 24 hours of reporting my problem and TV back up and running within a week. Great service

24 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Warranty repair of Panasonic microwave…

Warranty repair of Panasonic microwave by The Repair Guys. Good communication regarding collection from us, success of the repair and arrangements for return. Scott returned it today, was punctual and polite.

25 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I’m so happy with this company

I’m so happy with this company, Mathew was exceptional, replaced the new part in my Hotpoint Tumble Dryer and left everything looking clean and tidy , will definitely use these guys again. After Mathew left, I used the tumble dryer for bed linen and it worked perfectly, many thanks Mathew…..
Susie PENNER

25 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review, we're always here if you need us!

Rated 5 out of 5 stars

Good service.

Good service.
Engineer polite and helpful
Fixed a new part so now all is working and cooling down.
Hopefully we won't get any.more problems with it.
Thank you Matthew.

25 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Arrived when he said via a tx message.

Arrived when he said via a tx message.
mended our Samsung ff super fast and really helpful. even came back to make sure something was 100% right
Lovely guy called Matthew thanks ever so much
Jb

24 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Hayden arrived with new parts to fix my…

Hayden arrived with new parts to fix my washing machine under warranty. He was polite and very professional. Changed the parts, explained what he had done, tidied up and provided a great service. Would highly recommend.

23 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review!

Rated 5 out of 5 stars

Major TV issue created by power outage

Our Sony OLED TV suffered problems due to a series of power cuts. Sony recommended Repairguys and they were prompt in collecting our TV (Craig), thorough in identifying and rectifying the fault (Mike, engineer) and efficient in returning it to us (Pete). Now working perfectly and without needing new parts -a hard reset and set up resolved the problem.

22 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repair Guys Scott & Rob

Both “Guys” that turned up with my very big TV where very helpful and friendly
They kept me well informed on times too.

I felt for them in this “heatwave” 🥵 we are having at the moment (23/6/26) Scott and Rob deserve a pay rise ;-)
and let’s not forget Cheryl back in the Office which I’m sure would be just as hot? 😉

Cheers Guys (repair)

23 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

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