My new airsense 11 runs out of water during the night. The device also sends data to Resmed including AUDIO RECORDING that I cannot opt out of or stop as they have built a modem into the device.... See more
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Terrible products and even worse customer support. The machines are bad, really bad. Water boarding is what I’d call it. Customer service are an absolute joke and pin it on the user being at fault wit... See more
20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... See more
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... See more
Company details
About ResMed
Written by the company
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
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3.3
Average
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The mask cushion does not ift
The mask cushion does not ift. I take a medium but the size offered were S/M, and it is too tight.
15 May 2023
Reply from ResMed
Hi Margaret,
Thank you for taking the time to share your experience with us, we really appreciate you bringing this to our attention. Please email info@resmed.com.au so we can find a prompt resolution for you moving forward.
Sleep well,
ResMed
Easy to do business with
21 May 2023
Reply from ResMed
Hi Laurie,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
refund promised, promise broken,no refund 3 wks
returned cpap machine after 29 days free trial period, 3 weeks later am still waiting for my refund, have been told twice to attend shop to collect refund, yet no refund there. ps still have not received my refund. So I post this review and then the fake organisation send me a fake email saying email me and we will sort out, so I thought I should give you the update, nothing has changed still waiting on refund, excuse is still computer does not know how to issue a refund. yes that is their excuse.
1 May 2023
Reply from ResMed
Hi Frank,
Thank you for taking the time to share your experience with us, we really appreciate you bringing this to our attention. Please email info@resmed.com.au so we can find a prompt resolution for you moving forward.
Sleep well,
ResMed Australia
Good product, but…
The shop was accessible, and the product seems good. My results have been almost instant. However, I would have liked to be dealing with more knowledgeable staff, both at the store and online. Took me several visits to sort out some problems, and others no answer at all.
21 May 2023
Reply from ResMed
Hi Michael,
Thank you so much for taking the time to share this with us. We have taken on your feedback for future consideration and improvements. We hope we see you again in future.
Sleep well,
ResMed Australia
Annoying that we had to buy a new mask…
Annoying that we had to buy a new mask and practice keep the old one. Which was technically ours as we purchased it.
21 May 2023
Reply from ResMed
Hi Linda,
I recommend discussing this with your local store as this is correct, if you purchased the item it is yours to keep.
Sleep well
ResMed Australia
The website was easy to navigate and…
The website was easy to navigate and the options are very clear. I love the subscription feature as it makes this expensive machine accessible to most budgets. The only thing I wish was different is that the AirTouch mask was an option for the machine subscription bundle.
30 April 2023
Reply from ResMed
Hi MNicke,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi John,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive experience and hope we see you again in future.
Sleep well,
ResMed Australia
Delivery was quick
30 April 2023
Reply from ResMed
Hi Joanne,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, quick experience and hope we see you again in future.
Sleep well,
ResMed Australia
your water chambers are faulty had to…
your water chambers are faulty had to buy 4 so far all leak in middle after 2 months have had no refund
29 April 2023
Reply from ResMed
Hello Errol,
Our Water Chambers do come with a 12 month manufacturer's warranty, so please ensure you are following the correct channels (contacting your supplier) if you have a problem with your ResMed products so we can arrange free replacements for you if applicable.
Sleep well
ResMed Australia
Your frequent erroneous communications…
Your frequent erroneous communications regarding payment difficulties are extremely annoying and attempts to discuss this were met with absolute intransigence from your representative.
8 June 2023
Reply from ResMed
Hello Paul,
Thank you for bringing your experience to our attention. We are so sorry that our service is not meeting expectations. We have taken your feedback on for future considerations and improvements.
If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed
Wonderful Service
I found the Resmed staff member very helpful and so nice in providing me new parts and wonderful service 😀
19 May 2023
Reply from ResMed
Hi Paul,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
The website purchase was hassle free
The website purchase was hassle free. The order was processed promptly and the order was fulfilled accurately
26 April 2023
Reply from ResMed
Hi Andy,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Happy sleeper
Hi, already replied to this review and was very happy with the service and items I requested
27 April 2023
Reply from ResMed
Hi Marijka
Thank you again for your review.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Leeanne,
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
i have been dealing with a resmed…
i have been dealing with a resmed company for many years now.
when i have had problems with my machine they have been fixed quickly and loan parts have been available.
the products the company have supplied to me other than the cpap machine have been long lasting and of high quality.
i particularly like the new memory foam cushions.
they are softer on the face and the lumpy bridge of my nose and have fewer leak problems.
7 June 2023
Reply from ResMed
Hi Narda,
We are so thrilled to hear of your fantastic experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Quick and accurate delivery.
17 May 2023
Reply from ResMed
Hi Customer,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Great product
Great product and it has help me with my sleep disorder ..and great friendly service
17 May 2023
Reply from ResMed
Hi Michael,
Thank you for taking the time to share this wonderful review with us and the community! We couldn’t be more thrilled to hear that your equipment is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Len,
We are so thrilled to hear of your great experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
On April 26
On April 26, I ordered a N20 classic frame (order no 9370518, and found I ordered the wrong stuff. I rang helpdesk who told me to return the item to resmed in person for refund. I returned it to Resmed in Bella Vista but I have yet receive my refund.
25 April 2023
Reply from ResMed
Hi Eric,
Thank you for taking the time to share your experience with us. We’re known to get things right, and we regret that you had a frustrating experience this time. Please contact us on info@resmed.com.au so our team can investigate further.
Sleep well,
ResMed
Great service
24 April 2023
Reply from ResMed
Hi Robert,
We are so thrilled to hear of your great experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
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