My new airsense 11 runs out of water during the night. The device also sends data to Resmed including AUDIO RECORDING that I cannot opt out of or stop as they have built a modem into the device.... See more
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Terrible products and even worse customer support. The machines are bad, really bad. Water boarding is what I’d call it. Customer service are an absolute joke and pin it on the user being at fault wit... See more
20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... See more
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... See more
Company details
About ResMed
Written by the company
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
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3.3
Average
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from ResMed
Hi Mark,
Thank you for taking the time to share this wonderful review with us and the community! We couldn’t be more thrilled to hear that your equipment is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
The machine is great and benefits great…
The machine is great and benefits great too. Concerned about cost of continual replacement components.
24 April 2023
Reply from ResMed
Hi Aussie,
Thank you for taking the time to share this review with us and the community. We couldn’t be more thrilled to hear that your equipment is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Super fast and efficient.
25 April 2023
Reply from ResMed
Hi F S,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Fast delivery
15 May 2023
Reply from ResMed
Hi Dave,
We are so thrilled to hear of your prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review!
We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Mick,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review!
We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Sleep apnea testing and suitability of machine. people were pleasant
The people were pleasant, knowledgeable of the product and very patient and helpful.
15 May 2023
Reply from ResMed
Hi Phillip,
We are so thrilled to hear of your positive, helpful experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review!
We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Amazing customer service
Easy to use, results were so quick and the appointment service is amazing. I have previously used the trial CPAP service also and they were better than I could have hoped. I will happily use Resmed at anytime.
15 May 2023
Reply from ResMed
Hi Adriana,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review!
We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Cathie,
We are so thrilled to hear of your helpful experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review!
We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Efficient and speedy delivery
14 May 2023
Reply from ResMed
Hi Peter,
We are so thrilled to hear of your prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review!
We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Always had resmed machines for the past…
Always had resmed machines for the past 30+ years good product
22 April 2023
Reply from ResMed
Hi Anthony,
We are so thrilled to hear of your positive experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review!
We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Prompt service and affordable.
20 April 2023
Reply from ResMed
Hi Carol,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Mask purchase
Had my sleep test with them and a suitable mask was found for me. Much better than my previous experience with CPAP.
20 April 2023
Reply from ResMed
Hi Brett!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
the staff in the store were helpful…
the staff in the store were helpful friendly and efficient,
this made my purchase and machine set up an easy and enjoyable experience
12 May 2023
Reply from ResMed
Hi Jamie,
Great to hear of your friendly and helpful experience with our team. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Delivery was fast
20 April 2023
Reply from ResMed
Hi Lulu,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Paul,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Ease of going online to order and value
11 May 2023
Reply from ResMed
Hi Dinkleboo!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Peter!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Quick delivery and easy to use
10 May 2023
Reply from ResMed
Hi Stuart,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
I have dealt with Resmed a few times…
I have dealt with Resmed a few times and have had excellent results from them with orders being only a few days for delivery. Excellent service.
10 May 2023
Reply from ResMed
Hi Pamela!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Rosemary,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience.
Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
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