Rhubarb Store Reviews 83

TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 5 out of 5 stars

Really pleased with my recent purchase from Rhubarb and Lemon. It was a last minute birthday present for my husband, purchased it on the Tuesday and it was delivered (all nicely packaged too) the nex... See more

Rated 4 out of 5 stars

A while ago I ordered a shirt but it got lost in traffic. Although I didn’t receive my shirt, I am satisfied with the service. Customer service replied fast, contacted DPD and tried to track my packag... See more

Company replied

Rated 1 out of 5 stars

Worst experience evr, the shop mistakenly filled my postal code and after almost 20 days have no updates. The post can’t provide any info as per privacy policy, not even the mistaken address they fill... See more

Rated 5 out of 5 stars

The products are exactly as advertised. Took a bit long to arrive (to germany) but that was due to customs regulations as it came from outside of the EU. There was a problem with my refund after I'... See more

Company replied

Company details

  1. Clothing Shop
  2. Clothing supplier
  3. Fashion accessories shop
  4. Second-hand Clothing Shop
  5. Vintage Clothing Shop

Written by the company

Rhubarb Store is an online retailer curating new and secondhand pieces, bound by style, storytelling and circularity.


Contact info

3.4

Average

TrustScore 3.5 out of 5

83 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful piece thank you

Beautiful piece thank you. got here to usa fast conditions exactly as stated still quality. Very very very glad I bought. Good on you guys

14 April 2023
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Reply from Rhubarb Store

Hey Robert, really glad to hear. Thanks!

Rated 5 out of 5 stars

Fast and Great

My order came in super fast and was exactly what I wanted. Amazing quality !!!

19 April 2023
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Reply from Rhubarb Store

Hey Aneesa, really glad to hear. Thanks!

Rated 4 out of 5 stars

Order from italy

The t-shirt arrived a few days late, but it was worth the wait.

19 April 2023
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Reply from Rhubarb Store

Hey Giuilio,

I'm sorry for the delay in your order! We shipped your order within 24 hours of your purchase but it has been stuck at customs for a few days, slowing down the process.

If you have any further issues please send us an email and we are happy to look into this further for you :)

Rated 1 out of 5 stars

The clothes were used and had lot of…

The clothes were used and had lot of wear and tear. They should advertise its used.

18 April 2023
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Reply from Rhubarb Store

Hey there,

All of our vintage/second-hand products state this in both the product title and in the product description. We do try and make this as clear as possible but I am sorry if you missed it!

You are always more than welcome to return your order if it is not right for you. Please send us an email if you would like to do so.

All the best,

Reuben

Rated 5 out of 5 stars

Called on the phone and got straight…

Called on the phone and got straight through, very knowledgeable and sound advice on my purchase. Arrived quickly and just as described.

5 April 2023
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Reply from Rhubarb Store

Hey Peter, thanks for your feedback and really happy that you had a good experience with us! All the best, Reuben

Rated 5 out of 5 stars

Great clothes

Great clothes. Will be back!

25 March 2023
Unprompted review
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Reply from Rhubarb Store

Glad to hear, thanks Esther!

Rated 5 out of 5 stars

So happy I found this site!

Bought a few things from R and L now and had a really good experience every time.

Defo recommend!

13 March 2023
Unprompted review
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Reply from Rhubarb Store

Thanks Josh. We appeciate your return custom! Always happy to help

Rated 5 out of 5 stars

Perfect customer service

Perfect customer service. Lovely packaging and quick delivery. Fully trustworthy seller, with amazing stock too!

16 March 2023
Unprompted review
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Reply from Rhubarb Store

Thanks Henry - glad to hear!

Rated 5 out of 5 stars

Spot on

I've used Rhubarb & Lemon for years. Excellent range, friendly speedy service and great customer care. Cant recommend enough

6 April 2023
Unprompted review
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Reply from Rhubarb Store

Thanks Nigel, appreciate it!

Rated 5 out of 5 stars

Great customer service

The products are exactly as advertised. Took a bit long to arrive (to germany) but that was due to customs regulations as it came from outside of the EU.

There was a problem with my refund after I've returned a few items, but they immediately reacted and re-initiated it after I contacted them. Great customer service.

8 March 2023
Unprompted review
Rhubarb Store logo

Reply from Rhubarb Store

Glad to hear! Always happy to help

Rated 5 out of 5 stars

Very good customer service!

Had a problem with my order but they were very quick to respond and offered multiple options to get it resolved. Would recommend and would purchase from them again!

4 October 2022
Unprompted review
Rhubarb Store logo

Reply from Rhubarb Store

Hey Caitlin, thanks so much for the review! Happy to help

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