We received a jetson shadow which,unfortunately, had no power. Worked with Christian via email. He was very professional and followed through to resolve our problem. We will be riding our new bike w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Support is the best! Me and my daughter were excited to receive our impact hoverboard, but unfortunatly straight out of the box it wouldn't charge or turn on. Saddened us both, but contacted support a... See more
Company replied
When I purchased the Rio Dirt Bike the package was lacking the battery charger and foot pads. Rose was very understanding and when these parts became available she arranged to get them shipped to me.... See more
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Bought a compact bike everything was working well then all of a sudden the throttle stopped working. Contacted Jetsons electric spoke with agent Jonas Lavares and he walk me through some troubleshooti... See more
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Company details
Information provided by various external sources
Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
Contact info
Rewe Street 1, 11211, United States
- ridejetson.com
4.7
Excellent
180 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Raniel made my experience with Jetson…
Raniel made my experience with Jetson Electric/ Tru Ride amazing. Answered all my questions and took care of all of my requests in a professional and respectful way. I will be doing more business through this company because of customer care that Raniel has provided. Thank you.
20 March 2025
Unprompted review
Reply from Jetson Electric
Dear Turner Moseley,
Thank you for your wonderful feedback! We’re delighted to hear that Raniel provided you with such an excellent experience, answering all your questions and handling your requests with professionalism and respect. Outstanding customer care is our priority, and we’re so glad Raniel made your experience with Jetson Electric/Tru Ride a great one.
Your kind words mean a lot to us, and we truly appreciate your continued support. If you ever need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
Product sincerity nice
They really stand behind there products. Raniel was a great help. Thx sir!
21 March 2025
Unprompted review
Reply from Jetson Electric
Dear Alien Wind,
Thank you for your thoughtful feedback! We take great pride in standing behind our products and ensuring customer satisfaction. It’s wonderful to hear that Raniel provided you with excellent support and assistance. We will be sure to recognize him for his outstanding service.
If there is anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your trust in us and look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
Good customer services
Good customer services
agents are very profesional.
19 March 2025
Unprompted review
Reply from Jetson Electric
Dear Romero,
Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that you found our agents to be professional and that you received the level of support you deserve.
At Jetson, we are committed to providing exceptional customer service, and your kind words serve as a great motivation for our team. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always happy to help!
We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Customer Service Team at Jetson
Great customer service
Great customer service... I've got to electric bike and trying to get another ...
19 March 2025
Unprompted review
Reply from Jetson Electric
Dear Jermaine,
Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our customer service team. It’s also exciting to know that you already have two of our electric bikes and are considering getting another—we truly appreciate your support and loyalty!
If you need any assistance in choosing your next e-bike or have any questions, please don’t hesitate to reach out. We’re always happy to help!
Looking forward to serving you again soon.
Best Regards,
Customer Service Team at Jetson
Hoverboard
Mr. Marvin Seva helped is and answered all my questions regarding a replacement for my sons hoverboard. Thank you for your patience and for helping a 10 year get his ride back :)
19 March 2025
Unprompted review
Reply from Jetson Electric
Dear Castellano,
Thank you for sharing your experience! We’re delighted to hear that Marvin Seva was able to assist you and answer all your questions regarding the replacement for your son’s hoverboard. We understand how important it is to get back on the ride, and we truly appreciate your patience throughout the process.
Your kind words mean a lot to us, and we’ll be sure to share your feedback with Marvin and our team. If you ever need any further assistance, please don’t hesitate to reach out—we’re always happy to help!
Wishing your son many fun and safe rides ahead!
Best Regards,
Customer Service Team at Jetson
Electric Scooter not turning on
I had an issue with an electric scooter that we purchased for my daughter for Christmas. We waited until this past month to use it because of snow outside. After only a month of use, the scooter stopped turning on 2 days ago. I reached out to Jetson customer service, and filed a warranty claim. I was helped by Marvin Seva and he ordered a replacement to be sent to us. The customer service team is efficient and friendly. Would absolutely purchase from Jetson again!
15 March 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for sharing your experience! We're sorry to hear that your daughter's scooter had an issue, but we're thrilled that Marvin Seva and our customer service team were able to assist you efficiently. Your satisfaction is our priority, and we’re happy to know that your replacement is on the way.
We truly appreciate your support and look forward to serving you again in the future. If you ever need further assistance, don’t hesitate to reach out!
Best Regards,
Customer Service Team at Jetson
Customer service was great and handling…
Customer service was great and handling getting a replacement hoverboard sent out. I was pleased once I got in touch with customer service. It was difficult to get in touch with someone at first the website kept redirecting from the chat.
12 March 2025
Unprompted review
Reply from Jetson Electric
Dear Jessica Thompson,
Thank you for your feedback! We're glad to hear that our customer service team was able to assist you with your hoverboard replacement and that you had a positive experience once connected.
We sincerely apologize for the initial difficulty in reaching us and appreciate your patience. Your feedback is valuable, and we’ll continue working to improve our support channels. If you need any further assistance, please don’t hesitate to reach out at 1 (844) 585-7462.
Thanks again for choosing us!
Best Regards,
Customer Service Team at Jetson
Excellent customer service and support
I want say I was very satisfied with customer service, from Mr. Marvin Seva. Mr. Seva was very polite, and was helpful to me with the problem we had with our hoverboard.
9 March 2025
Unprompted review
Reply from Jetson Electric
Dear Karen Irvine,
Thank you so much for your kind words! We’re thrilled to hear that Marvin Seva provided you with excellent customer service and support. Your satisfaction is our top priority, and we’re glad Marvin could assist you with your hoverboard issue.
We truly appreciate your feedback and your support of Jetson! If you ever need further assistance, don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Customer service
We bought a go cart and it was defective. I called the company and was told after troubleshooting that it was also out of stock. I was advised to reach back out in 4-6 weeks for a replacement. I reached back out at 6 weeks and Raniel helped me. We communicate via email and he was fast to respond with through instructions. He was able to help me get my product for my son. I was very pleased with him and Jetson.
6 March 2025
Unprompted review
Reply from Jetson Electric
Dear Tamara Beachy,
Thank you for sharing your experience! We’re sorry to hear that your go-kart was initially defective, but we’re delighted that Raniel was able to assist you and ensure you received a replacement for your son.
Providing excellent customer service is our priority, and we truly appreciate your patience and trust in Jetson. We’ll be sure to pass along your kind words to Raniel! If you ever need further assistance, don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Reyna Gabiana…Great Customer Service, The Best!
I just want to say the that the customer service shown by CSR, Reyna Gabiana was exemplary! I had been trying to get my 7yr old grandson’s electric scooter replaced for a couple of months under its warranty. Eventually in the communication back and forth, I came across Reyna and she has been a savior. Just so thoughtful and courteous. She saw the real problem and swiftly took me through it to a new scooter to replace the damaged one. She was so efficient and followed the notes to better understand what I was going through. She has renewed my trust in Jetson and its products by her caring. Once she got on my issue, it was solved inside of week, after two months or more of going back and forth on this. We received the new scooter promptly thanks to her. She truly deserves recognition, the highest of praise, and I hope the company treats her accordingly…maybe like a raise! Jetson gets “5 Stars” here because Reyna truly deserves it.
1 March 2025
Unprompted review
Reply from Jetson Electric
Dear Marion Boykin,
Thank you for sharing such a wonderful review. We are absolutely delighted to hear about your positive experience with Reyna Gabiana and how her dedication and efficiency made a difference in resolving your warranty issue.
At Jetson, we strive to provide top-notch customer service, and it’s truly rewarding to hear that Reyna’s thoughtfulness, professionalism, and commitment have restored your trust in our brand. Ensuring a seamless and hassle-free resolution for our customers is our priority, and we’re so glad Reyna was able to turn this situation around for you and your grandson.
We will be sure to recognize Reyna for her outstanding support, and we sincerely appreciate your kind words. Your feedback inspires us to continue delivering the best service possible.
If you ever need assistance in the future, please don’t hesitate to reach out. Enjoy the new scooter, and thank you for being a valued Jetson customer.
Best Regards,
Customer Service Team at Jetson
I would not give any stars if that were…
I would not give any stars if that were a choice. The customer service I have NOT recieved is the reason for my review. My kid lost the key to his Jetson bike. I have been trying since August 2024 to get a replacement from Jetson. I have gotten every excuse from the customer non-service team at Jetson on why they can't provide a replacment key. Without the key the bike is not operational. Thanks Jetson 🤬
26 February 2025
Unprompted review
Reply from Jetson Electric
Dear Gordon Bayne,
Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you’ve faced in obtaining a replacement key for your Jetson bike. We understand how frustrating this situation must be, and we regret any inconvenience this has caused you and your child.
At Jetson, we continuously evaluate our product lineup and customer service processes to improve our offerings based on market trends and customer needs. While we currently do not have a specific timeline for when replacement keys will be available, we recommend regularly checking our website for updates.
In the meantime, we encourage you to contact our customer support team at 1 (844) 585-7462, and we will do our best to explore any possible solutions for you. Your feedback is invaluable to us, and we appreciate the opportunity to improve our service.
Best Regards,
Customer Service Team at Jetson
Employee Raniel made my experience much…
Employee Raniel made my experience much easier than I anticipated. Patience and knowledge of how to help was outstanding! Excellent customer service! Thank you Jetson for hiring an amazing employee.
18 February 2025
Unprompted review
Reply from Jetson Electric
Dear Laura Gabriel,
Thank you for sharing your positive experience! We are thrilled to hear that Raniel provided you with outstanding customer service and made the process easier than expected. His patience, expertise, and commitment to helping customers truly exemplify the level of service we strive to provide.
We will be sure to pass along your kind words to Raniel and recognize his excellent work. It’s feedback like yours that motivates our team to continue delivering top-notch support.
If you ever need further assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
Excellent customer service
I had an issue with a hoverboard that I bought for my kids. I emailed them to let them know about it and right from the start they could not have been any more helpful. They were prompt with replys and gave me great customer service the entire time. Very helpful and straight forward. I didn't have to jump through any crazy hoops. Dareal Agbay was wonderful to work with. Would recomend without hesitation.
17 February 2025
Unprompted review
Reply from Jetson Electric
Dear Brian Kuster,
Thank you so much for your kind words! We’re thrilled to hear that your experience with our customer service was so positive. It’s great to know that Dareal Agbay was able to assist you with your hoverboard issue and make the process smooth and easy.
We really appreciate your recommendation and will be sure to pass along your feedback to Dareal. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best Regards,
Customer Service Team at Jetson
Great customer service
I bought my son a Jetson Atlas e-bike and it was great until the throttle stopped working. I had to provide some information for a warranty claim and after I supplied everything that was requested I was informed in less than an hour that the claim was approved and and a new bike would be sent. I received the tracking number within 24 hours of being told the claim was approved. The tech
Rose Irea was extremely helpful and efficient in getting the warranty claim processed and on the way for my son to get to ride again soon!! Thank you
12 February 2025
Unprompted review
Reply from Jetson Electric
Dear Dawn Nalley,
Thank you for your feedback! We are pleased to hear that you had a positive experience with our customer service team and that Rose Irea was able to assist you efficiently with your warranty claim.
Providing prompt and reliable support is our priority, and we are glad that your son's Jetson Atlas e-bike will be back in use soon. If you require any further assistance, please do not hesitate to reach out. We appreciate your support and trust in our brand.
Best Regards,
Customer Service Team at Jetson
After my Jetson Pro eBike was used for…
After my Jetson Pro eBike was used for about 1 year, the bike was not too good for charging even though I always followed the right way to charge and run it. Then The customer department decided to replace me with a brand new one! What a good service and warranty! I am still waiting for the shipment! Hopefully, they can ship to me as soon as they say! I will follow it and tell you!
4 February 2025
Unprompted review
Reply from Jetson Electric
Dear Felex Liu,
Thank you for sharing your experience! We're glad to hear that our customer service team was able to assist you with a replacement under warranty. We understand how important it is to get your Jetson Pro eBike back up and running, and we appreciate your patience as you wait for the shipment. If you need any updates or assistance, feel free to reach out to us at 1 (844) 585-7462, available every day from 9 AM to 5 PM EST. We hope you receive your new bike soon and enjoy the ride!
Best Regards,
Customer Service Team at Jetson
Jetson Bike was working well
I had a an issue. Then another. Both times TruRide Tech Raniel helped me and got my issue taken care of quickly and without. I could have not asked for better service.
It is greatly appreciated
27 December 2024
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Raniel was able to assist you and resolve your issues quickly.
We pride ourselves on providing excellent customer service, and we're so glad to know you had a positive experience. Your feedback is greatly appreciated, and we hope to continue providing you with great service in the future!
Best Regards,
Customer Service Team at Jetson
Mary Pandan was a huge help
Picked up a hoverboard on clearance at Walmart. After charging it up for the recommended time and attempting the recommended steps, it appeared that the battery was likely the issue. Contacted their customer support and, after sending them the necessary information, they were able to process my warranty claim within the same day. The support agent (Mary Pandan) was a huge help throughout the process, answering all my questions. At first they said a replacement wouldn't be possible since the specific color was out of stock but when I asked about getting a replacement in a different color they said that would be possible. They said they'd send it out in the next 48 hours so as long as it gets sent out, I see no reason not to do business with them in the future.
27 January 2025
Unprompted review
Reply from Jetson Electric
Dear Nick Cummings,
Thank you for sharing your experience with us! We're so glad to hear that Mary Pandan was able to assist you so effectively. It's wonderful to know that your warranty claim was processed quickly and that she was able to offer a solution that worked for you, even when the original color was out of stock.
We truly appreciate your feedback and your willingness to continue doing business with us. We’re confident that your new hoverboard will arrive soon, and we’ll continue to strive for excellent service in the future. If you need any further assistance, don’t hesitate to reach out!
Thanks again for your kind words!
Best Regards,
Customer Service Team at Jetson
Terrible customer service
I ordered hoverboards for Christmas gifts direct from Jetson. I found a better price locally so I bought those. Now, I've spent 2 weeks and (4) abandoned chats to try and get RMA numbers so I can return the more expensive ones. They won't just send the numbers, it's infuriating.
3 January 2025
Unprompted review
Reply from Jetson Electric
Dear Eric Valdez,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced while trying to obtain the RMA numbers for your return. Please rest assured that we are taking steps to resolve this issue as quickly as possible. One of our team members has already sent you an email with the necessary details.
Once again, we deeply apologize for the frustration this has caused and truly appreciate your patience and understanding as we work to make this right. If you have any further concerns or need additional assistance, please don’t hesitate to contact us at help@ridejetson.com.
Best Regards,
Customer Service Team at Jetson
I have a 2 year old Jetson Pro E Bike…
I have a 2 year old Jetson Pro E Bike that needs a new battery. Jetson states , does not have any replacement for this bike. I could try an after market battery. WHAT???? Have ordered an after market which was not compatible. Now I have a worthless 500.00 bike.
Buyer be ware , purchase form a reputible company
18 December 2024
Unprompted review
Reply from Jetson Electric
Dear Teresa Graugnard,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience caused by the unavailability of a replacement battery for your bike. As the battery is an internal component, we currently do not offer it as a separate replacement part. However, we stand behind our products and offer a standard warranty. If the battery or parts are not available, we will explore alternate options to assist you further.
We truly value your feedback and will share your concerns with our team to improve how we support our customers in the future. Should you have any further questions or require assistance, please feel free to reach us at 1 (844) 585-7462.
Best Regards,
Customer Service Team at Jetson
Great experience!
My daughter’s brand new hoverboard was glitching and Rose Irea helped me file a warranty claim very quickly. The new hoverboard was shipped the next day! As a single income family, this was a large expense for us and I appreciate the company’s warranty policy and Rose’s efficiency in solving our issue!
30 December 2024
Unprompted review
Reply from Jetson Electric
Dear Kodi,
Thank you so much for sharing your experience! We are delighted to hear that Rose Lynn Ann Irea was able to assist you quickly and efficiently in filing a warranty claim for your daughter’s hoverboard. Ensuring a smooth and hassle-free resolution is exactly what we strive for, and we're thrilled Rose exemplified that commitment.
We understand how important this purchase was for your family, and we’re glad the new hoverboard was shipped promptly to meet your expectations. Your kind words about our warranty policy and Rose’s assistance mean a lot to us.
If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us, and we hope your daughter enjoys her new hoverboard!
Best Regards,
Customer Service Team at Jetson
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