Great welcome, nice assistance, a beautiful Royal Enfield with adequate tires for dirty roads and also some other little but fondamental items (belts for the bag, a cable for the phone) and great assi... See more
Company replied
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See what reviewers are saying
Riderly is a trusted partner for the best rental companies. Everything was smooth in Albania, as was in Marrakech a few monts ago.
Company replied
Riderly found us a very reliable motorcycle rental company, LX Rent — Motos & Scooters in Lisbon — and arranged for them to select the right motorcycle for us, complete with large storage cases, and e... See more
Company replied
When my motorcycle broke down in Morocco,i contacted Riderly for a rental bike.At that time there was no bike available at there partner in Fez.But Riderly made the extra mile and aranged a bike at on... See more
Company replied
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.8
Excellent
270 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was excellent and…
Customer service was excellent and useful, with immediate replies during weekends and at night
6 June 2024
Unprompted review
Reply from Riderly
Hello Elie!
It's great to know that you found our team to be professional and pleasant to work with. We appreciate your recommendation and hope to assist you again in the future! 🌟
Best regards,
Support Team @ Riderly.com
This is really THE service you would like to have from every company
Excellent service from Riderly. They did a personalized job and found a solution when the rental company told me that since they had the motorcycle I chose listed in stock, it was not available on those dates. The ladies at Riderly managed to obtain a top model at a very suitable price. What I felt about the service was the feeling that they were really taking care of my problem.
7 June 2024
Unprompted review
Reply from Riderly
Hello Enrique!
We are overjoyed to hear how satisfied you are with the work of our very own team of ladies 💪
Their custom-oriented approach is a thing of beauty, and we couldn't be happier to have them representing us.
Your satisfaction is what drives us, and we can’t wait to welcome you back for another adventure!
Best regards,
Support Team @ Riderly.com
Amazing customer service
My trip in Morocco was not great, but the customer service of Riderly was outstanding. I really recommend renting a new bike (mine was too old, and this is not Riderly fault).
6 June 2024
Unprompted review
Reply from Riderly
Hello Alex!
We are sorry to hear about your trip, but are very glad that we managed to make it even a little bit better 😊
We hope that you will come back to us in the future and that we can prove ourselves even more 💪
Best regards,
Support Team @ Riderly.com
Excellent service
Excellent service. They offered a wonderful price for a scooter. I picked it up at Palma de Mallorca airport quickly through a self-service kiosk, returned it without any problems before the flight
23 May 2024
Unprompted review
Reply from Riderly
Hello Sergey!
Thanks a million for the shoutout, we appreciate your time to write this! 🌟
Best regards,
Support Team @ Riderly.com
Excellent customer service
Excellent customer service and always on time!
31 May 2024
Unprompted review
Reply from Riderly
Hello Efstathios, we love your kind words. ❤
Thank you for leaving us 5 stars!
Best regards,
Support Team @ Riderly.com
kind, patient and helpful.
After closing the order I regretted and asked to change the type of motorcycle. I received a very quick response from Lian who was very kind, patient and helpful.
Highly recommend renting a vehicle from them.
I will definitely order from them next time as well.
30 May 2024
Unprompted review
Reply from Riderly
Hi Mike!
We truly appreciate your kind words and the shoutout!
We're so lucky to have Lian on our team! We'll make sure to pass the good word to her! 💪
Best regards,
Support Team @ Riderly.com
Cancellation
I had booked a motorcycle but because something happed I was not able to go to Rhodes.
Immediately I sent an email to the company that I want to cancel my booking and not less than 4 minutes they replied to me and they already sent back the money.
This shows how much professional they are and that I can trust them!
For the next time, I know from where I will rent.
Thank you so much Mr. Lucas for your help!
28 May 2024
Unprompted review
Reply from Riderly
Hello Danae!
Great customer service, quick solution, and a nice guy who explains it all—sounds like the perfect combo.
It's awesome when the service meets the expectations. 💪
We'll make sure that Mr. Lucas hears this!
Best regards,
Support Team @ Riderly.com
Great customer service
I made my reservation easily online. However my travel companion was not going to be able to leave work and we are replanning our trip. Riderly had no problem reversing the charges and canceling my reservation. I will most definitely be using them from now on.
24 May 2024
Unprompted review
Reply from Riderly
Hi Michael!
We love to find quick and easy solutions to ensure our customers are happy! 🌟
You inspire us to strive for excellence every day and we're honored to be your choice!
Best regards,
Support Team @ Riderly.com
Lucas was stellar..
Lucas was stellar... despite my specifics and mess ups, he made it great!
23 May 2024
Unprompted review
Reply from Riderly
Hello Isaac!
It's team members like Lucas who make our customers feel truly valued, cheers to their incredible dedication! 💪
Best regards,
Support Team @ Riderly.com
Riderly is the BEST
I've been very pleased and happy with Riderly. Their response time is quick, they've always kept in the loop and quickly found a bike for me. I highly recommend that others choose Riderly and look forward to renting through Riderly in the future.
22 May 2024
Unprompted review
Reply from Riderly
Hello Erik!
Thank you for the shoutout and love!
We strive to have the best customer service and to ensure everyone is satisfied 💪
See you soon on your next adventure!
Best regards,
Support Team @ Riderly.com
Very easy to book the motorcycle
Very easy to book the motorcycle. When needed, they responded very quickly and gave support and solution to the problem.
17 May 2024
Unprompted review
Reply from Riderly
Hello Nikos!
Thank you for your kind review 😊
We can't wait to see you again in the future!
Best regards,
Support Team @ Riderly.com
Everything was great and smooth
Everything was great and smooth. Highly recommended!
Andjela from customer service was phenomenal! Prompt and helpful. Greatest service ever!
1 May 2024
Unprompted review
Reply from Riderly
Hello Yifat!
Thank you for acknowledging the commitment of our team!
We'll make sure to pass on your kind words to Andjela and continue striving for excellence.
Thank you for being a valued customer ✨
Best regards,
Support Team @ Riderly.com
Best there is
Riderly is the best company.
Here is why.
We had arranged scooter pickup at the airport with easy go bali at 13:30
Our flight was delayed so we arrived at the meeting point 30 later.
We were searching for them but they were nowhere to be found.
We tried to contact them via WhatsApp for at least one hour but they never answered us.Meanwhile we also contacted Riderly who answered right away.
They also called them and couldn't find them(they also did an investigation about this).
Not only they searched and found us another company within 30 minutes they also returned us the money we had already paid at the first company.
When tou travel abroad communication is key.And Ridelry really came through.
I suggest to anyone visiting to prefer this company because they earned my trust.
Good job and thank you!
1 May 2024
Unprompted review
Reply from Riderly
Hello Andreas!
Thanks a million for the shoutout, we appreciate your time to write this!
We're thrilled to hear that you found our communication smooth and our responses quick, we're all about effective resolutions.
We'll make sure to pass on the good words to the whole team 💪
Best regards,
Support Team @ Riderly.com
They have deleted my previous review
They have deleted my previous review! Silently, without any notification. There is no sense to believe in all these fake reviews on this company page, because Trustpilot allows them to delete bad reviews and keep only good ones.
6 May 2024
Unprompted review
Reply from Riderly
Dear Justine,
We appreciate you taking the time to share your thoughts. However, we want to assure you that we do not have the ability to delete or remove negative reviews on Trustpilot. Trustpilot is an independent review platform that maintains strict guidelines to ensure the integrity and transparency of the reviews posted on their site.
Trustpilot offers a public page transparency report for every company profile, which clearly lists any removed reviews that may have violated their terms of service. We are proud to say that out of our 144 reviews, we have zero removed reviews, and only one flagged review, which still remains visible after inappropriate content was moderated.
Transparency report: https://www.trustpilot.com/review/riderly.com/transparency
We take all feedback seriously and strive to provide the best possible experience for our customers. However, upon searching our records, we could not find any reservations or support tickets associated with the name "Justine B." We would be more than happy to learn more about the issue you encountered and see how we can help resolve it to your satisfaction.
Please feel free to reach out to us directly at support@riderly.com, and our dedicated customer support team will be glad to assist you further. 👍🏼
Regards,
Support Team @ Riderly.com
Had a great experience with Riderly in…
Had a great experience with Riderly in the south of Spain. Even though the we had issues with the hire company Riderly were there to help
20 April 2024
Unprompted review
Reply from Riderly
Hello Finbarr!
We love to hear about the great experience and that we helped and resolved any issues!
We are here for your next adventure but with a smoother ride 😉
Best regards,
Support Team @ Riderly.com
Thank you Riderly !
We had a big problem with the rental company in Ushuaia, the day just before we should have our 2 bikes for a 3 weeks trip in Patagonia wasn’t available. BUT Riderly did an amazing job by finding us news bikes in a other city at the date we were suppose to start our trip.
At the end we did not lose even one day of trip. The bikes we had was way better and more expensive than what we were suppose to have and we did not spend more money, Riderly manage everything to make the problem as smooth as possible and always easy and fast to contact by mail or by phone.
I really advise Riderly to book your motorbike your, you can be sure that they will assume any problem even when it is not their fault !
Thank you again Riderly you make our trip possible 🙏
Special thank to Lucas that take care of us !
20 March 2024
Unprompted review
Reply from Riderly
Hello Theo!
Wow, what an amazing experience with Lucas!
We're so happy to hear that he could offer you a solution to this problem right on time. It's truly special to have such dedicated and helpful representatives like Lucas on our team.
Thank you for acknowledging our commitment to delivering excellent service. 🙌 We'll make sure to pass on your thanks to Lucas and continue striving for excellence.
Thank you for being a valued customer! ✨
Best regards,
Support Team @ Riderly.com`
Impressive
These guys really take care of you. They were responsive when responding to questions before booking, followed up with me during and after my booking, and followed up with the rental company when my booking did not go exactly as planned. I am so impressed and highly recommend their service.
24 April 2024
Unprompted review
Reply from Riderly
Hello William!
That's music to the ears! Amazing customer service, quick response, and a team that resolves everything—sounds like the perfect combo. It's awesome when the service meets the expectations!
We hope that you will come back to us in the future if you need another adventure 🌟
Best regards,
Support Team @ Riderly.com
Top class service
Top class service. Definitely recommend renting bikes from Lucas and the team. 5 stars all the way. Lucas is amazing.
16 April 2024
Unprompted review
Reply from Riderly
Hello Niall!
We truly appreciate your support!
It's truly special to have such dedicated and helpful representatives like Lucas on our team. 💪
We hope that you will come back to us in the future for another adventure. ⚡
Best regards,
Support Team @ Riderly.com`
Perfect organization
Perfect organization. Got a nice black Harley Sportster. In case of questions, Andjela from Riderly was very supportive. I had a great time in Capetown.
5 February 2024
Unprompted review
Reply from Riderly
The pleasure is ours, Peter 💙️
It's team members like Andjela who make our customers feel truly valued, cheers to their incredible dedication!
Best regards,
Support Team @ Riderly.com`
New Zealand
Hello everyone at Riderly, just you to know I was very happy with everything concerning my reservation in New Zealand. Man “ the owner” at Te Waipounamu was on top of everything and made it easy all the way. The bike was top shape with brand new tires. Thank you and will be back to you on our next trip, the question is.. in which country
Jocelyn, Montreal, Canada
😀
3 March 2024
Unprompted review
Reply from Riderly
Hello Jocelyn!
Your review brightens our day here at Riderly! 🚀
Nan is our trusted partner and we are thrilled to hear that he provided excellent service. 💪
We are here for your next trip to any 400+ destinations worldwide!
Best regards,
Support Team @ Riderly.com`
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