Ridgemont Outfitters Reviews 

After some initial comms issues with my order and delivery there has been great customer care, while improvements made to the Ridgemont website and the Returns policy has been good up until now. The shoes looked great in real life but didn't fit my feet unfortunately.

The boots I ordered are great to be fair but they took nearly six months to arrive. The second half of the order still hasn’t arrived nearly nine months on. If I could buy these in a shop or next day delivery I’d buy again but the delivery is just too hit and miss for me. Good boots, crap service.

The boots are very light, comfortable and feel like a good fit. Was very pleased to receive them. There was quite a delay in receiving and I know that was completely out of Ridgemont’s control so no issues there. However I think your comms with your customer could have been a lot better around the delays. It’s a small easily fixable issue but I see you have suffered a lot of negative views around this.

It’s a shame because I don’t think that reflects the quality of the product or the ethos of the company.

First time I have bought a ridgemont product and my initial impressions are really good.
Great looking shoes and fit really well.
Comfy too.

Great shoes, great design, great fit, great style, great comfort, so all in all great!

Love the boots only thing which was annoying was so long too received them....but can't wait to do some serious trecking ....

My shoes look great , the low score is for lack of communication . I pre-ordered my shoes and they were delayed 3 months . When the first date due date passed I had to email to see what was happening and then again a further two times to find out what was happening

Cool, distinctive designs. Excellent communication and top notch customer service.

Product looks good. Fits ok. But the delay in receiving it is very disappointing. I was told it was because I ordered a special deal with free socks. If I had known I would have declined the socks. But question whether this was a convenient excuse. Communication about delays was sporadic. I had to prompt.

Worth the wait!

Shoes are beautiful, comfortable and customer service was top notch when I contacted them when the expected shipping date had passed. No regrets, would have waited all over again for this.

I pre-ordered my shoes so that they would arrive in time for me to wear them in before embarking on an 11-day walk on 25 May. They should have arrived at the beginning of May. They didn’t. I ended up having to buy another pair of shoes at the last minute. Customer service was pretty robotic and unhelpful. I recently had an email saying they would be delivered yesterday. They weren’t. I’m still waiting. If the shoes’ quality matches Ridgemont’s customer service, I’m not holding out much hope.

My husband is happy with the boots, but they are definitely not worth the two month wait (!) and horrendous customer service. I never complain or write bad reviews, but this was ridiculous.

Worth the wait. Comfy, supportive, good looking and great for every day. I’d be surprised if this is the last pair I buy.

If you don’t mind a bit of a wait (I ordered in Jan, they arrived in May) these shoes are great. I was worried I may have got the size wrong but they are amazingly comfy and I don’t think they even need “breaking in” as some shoes do. Good quality!

Second pair bought of the Outback boots, in a different colour. I absolutely love them. Second pair arrived within 24/48 hrs of order placed, which surprised me. I am in the UK, can't fault the service or the item.

Read through the correspondence I’ve had with your team to find out the details of why I feel beyond disappointed with the service offered by Ridgemont, and why I could never recommend them to anybody who was thinking of buying from them. I’ll be glad when I’ve finally got what I ordered and I don’t have to deal with Ridgemont any further, though I’m not holding my breath that there won’t be even more poor communication, errors in terms of getting the right product out for delivery, or flaky excuses for extremely lengthy delays between now and me receiving the product I ordered 7 months ago. I'm still waiting...

Great boots,however I sent them back as I had ordered from another company I am still waiting for my refund,no response to emails.I have had a response today which was helpful.Thank you.

Ordered a pair of monty hi boots for my husband in November and they are still not here! I have had to chase them up all the time and they fob me off with very poor excuses. I now want a refund and they don’t reply. I’m wondering about contacting the Citizens Advice Bureau to see what I can do against this company as it’s a complete scam! Do not waste your money on these boots, reading the reviews it doesn’t even sound like the boots are worth it!!