Ridgemont Outfitters Reviews 

105
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Ordered my normal high street brand size 9, they were quite narrow and short so I also ordered a 9.5 half size up as the web page suggests. These were a good fit and look good for casual wear or footp... See more

Rated 4 out of 5 stars

I bought my first pair in April '22. Since then, they've survived four weeks getting smashed up by the sharp, karstic limestone paths of Spanish mountains (probably not what they were designed for,... See more

Rated 4 out of 5 stars

Great customer service, ordered a pre-sale edition. Didn’t meet its target and was offered a replacement product or a refund. Decided to try a different month hi too style. Arrived quickly and seem we... See more

Rated 2 out of 5 stars

Ordered the waterproof Monty Hi in Brown/Fog. Delivery was no problem, but the shoes themselves are underwhelming - yes they look good and are comfortable, but not at all waterproof (splashproof mayb... See more

Company replied

Company details

  1. Clothing supplier
  2. Boot Shop
  3. Clothing Shop
  4. Men's clothes shop
  5. Shoe shop

About Ridgemont Outfitters

Written by the company

The finest adventure hiking shoes & trail trainers available. These light hikers are sure to inspire & impress. Built For Your Life.


Contact info

3.5

Average

TrustScore 3.5 out of 5

105 reviews

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3.5

All reviews

(105)

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Rated 5 out of 5 stars

Excellent service

Excellent service, easy to use website and extremely quick delivery, ordered and goods arrived within a few days and that’s with Christmas post delays!! They are a present so can’t comment yet about the goods but they look very nice and look good quality.

11 December 2020
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Reply from Ridgemont Outfitters

Hi Charlie, thanks for taking the time to leave your review. We're so happy you had a great experience! From the Ridgemont team.

Rated 5 out of 5 stars

Arrived well before expected. Great shoes so far.

My shoes arrived well before expected. The site said that they would be available in January but I got them in early December, after ordering in late November. A welcome surprise when I was prepared for a long wait!

Obviously I can't speak to their durability yet, but they fit absolutely perfectly (size 9 UK). They feel very stable and supportive everywhere they should, and don't feel too heavy either. These are going to be my general footwear so they should get a lot of use.

I've wanted this style of retro hiking trainers for absolutely ages after missing out on the North Face back to Berkeley low they used to do in a similar style. I'd like to see a few more choices for the Monty, and would consider buying some low-top designs as well if they came in less contrasting and more uniform colours.

5 December 2020
Rated 5 out of 5 stars

Great boots and great service

After reading the reviews on here I was worried, but it was a great service (arrived 2 days after ordering) and really nice boots! I think some people just don’t understand the ‘Pre-order’ system perhaps.. Anyway I would highly recommend 👍🏻

2 December 2020
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Reply from Ridgemont Outfitters

Hi Paul, thanks so much for taking the time to review your experience. We're so glad you liked the boots and the service provided. Many thanks from the Ridgemont team.

Rated 5 out of 5 stars

Very good experience

Very good experience. The shoes were baught completely unseen, but filled all espectations. Looking forward to using my Outbacks!

1 December 2020
Rated 5 out of 5 stars

All good.

Good shoes, good delivery times and a prompt, helpful response to my email query.

28 November 2020
Rated 5 out of 5 stars

Faultless service

Faultless service
Fantastic boots
Thanks

27 November 2020
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Reply from Ridgemont Outfitters

Thanks for the review Andrew! So glad you're happy with your order, from the Ridgemont team.

Rated 5 out of 5 stars

I am extremely happy with the Ridgemont…

I am extremely happy with the Ridgemont Outfitters experience :) I bought a pair of their Monty Lo trainers for my partners birthday and even though they were on preorder Nicky from Ridgemont kept me updated throughout the process and made sure I received them in time. They look amazing and are such high quality shoes. Would definitely recommend!

26 November 2020
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Reply from Ridgemont Outfitters

Hi Denise, thank you so much for taking the time to send your review. We're so happy you had a great experience and you love the shoes! From the Ridgemont team.

Rated 4 out of 5 stars

Great product

Took a while to arrive, but the customer service was good and my boots are great. Really sturdy and well made and stylish

23 November 2020
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Reply from Ridgemont Outfitters

Thanks for the review Horacio! We're stoked you like the shoes! From the Ridgemont team.

Rated 5 out of 5 stars

Amazing service

Amazing service, great quality footwear. Really happy

20 November 2020
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Reply from Ridgemont Outfitters

Hi Stefan, thanks for taking the time to leave us a review! We're so pleased you like the shoes and the service we provided. Thanks again from the Ridgemont Team.

Rated 5 out of 5 stars

Great shoes

Great shoes. Wonderful service!

19 November 2020
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Reply from Ridgemont Outfitters

Thanks for the review! We're glad you like the shoes and service. From the Ridgemont Team.

Rated 5 out of 5 stars

Ridgemont ooze quality!!!

Ridgemont ooze quality!!
I own 3 pairs and can honestly say I love them all!
They age beautifully!
I get that child like feeling of warmth, comfort and safety whenever I put a pair on.
They are on my feet 24/7!
They are most universal boot for any situation!
I can not recommend them enough.
There customer service team are super lovely and very helpful.

18 November 2020
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Reply from Ridgemont Outfitters

Hi James, thanks for your review! We're stoked you love the shoes so much! Many thanks, the Ridgemont Team.

Rated 5 out of 5 stars

Ridgemont delivered as promised and the…

Ridgemont delivered as promised and the Monty shoes seem good quality and comfortable to wear. I am happy to recommend this supplier. Thanks David.

17 November 2020
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Reply from Ridgemont Outfitters

Hi David, thanks for leaving us a review! We're so glad you like the shoes! From the Ridgemont Team.

Rated 2 out of 5 stars

Slow service

It wasn't clear on the website how long it would take for the shoes to be delivered. It took 2 months before they were dispatched.

17 November 2020
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Reply from Ridgemont Outfitters

Hi Lorna, thanks so much for taking the time to leave us a review. We're sorry you were disappointed with the service. We have tried to make it clear on our website about how the pre-order process works, pricing benefits and delivery schedules. Unfortunately much more stringent measures out of our control, have recently been introduced due to the COVID pandemic, and this resulted in a delay to this order, for which we apologise. We are readjusting our timelines for future projects to take this into account. Thanks again and thanks for your patience, we hope you enjoy the shoes! From the Ridgemont Team.

Rated 5 out of 5 stars

Ridgemont Outback II

Love my Outback II. Great quality, perfect for exploring the city

16 November 2020
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Reply from Ridgemont Outfitters

Hi Ian, thanks so much for leaving us a review! That's awesome that you love your shoes! Many thanks, the Ridgemont Team.

Rated 3 out of 5 stars

I ordered the Monty Lo on pre-order in…

I ordered the Monty Lo on pre-order in early October. Apparently there had been an ordering snafoo in the warehouse and there weren't enough size 12s to go out. I had to email them to find this out. It was either wait 'til January, money back or alternative shoe. I was planning on walking a lot in the winter so I chose alternative, which turned out to be a good deal as they were almost double the price. The customer service person was very apologetic and helpful- so much so that I almost gave them 4 out of 5. It's just a shame that I didn't get exactly what I ordered for that reason I'll give it a 3.

13 November 2020
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Reply from Ridgemont Outfitters

Hi Thomas, thanks so much for taking the time to send a review. We are terribly sorry for the stock issue, this is something we are taking very seriously and are currently investigating with the factory. Thank you again for your patience and support, especially during this time. I'm glad we managed to find a suitable solution but we are disappointed you weren't completely satisfied. Have a lovely weekend, from the Ridgemont Team.

Rated 5 out of 5 stars

Outback II

Ordered the Outback II in June 2019, loved the style of these even though they seemed a little pricey, wasn't disappointed when they eventually arrived though, looked even better in the flesh! Little heel rub to start with just on one side but, once worn in, these have been the most comfortable shoe I've ever worn, and have aged beautifully!
Had an issue with the left shoe recently where the stitching had started to come apart, fully expected to have to pay for a new pair (which I would without hesitation because they're so good!), quick email and some photo's of the affected area and Ridgmont agreed it was a warrantee issue and sent out a replacement pair free of charge!
Really can't fault the service at all, good to see a company standing by the quality of their product, I'll definitely order from Ridgemont again!

10 November 2020
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Reply from Ridgemont Outfitters

Hi Rob, we're so glad you had such a positive experience with us. Thanks for leaving us a review!

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