Roomia Self Storage - Butler Reviews 

244
TrustScore 5 out of 5

4.8

Sunderland Crescent 22, 6036 Butler, Western Australia, AU


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Rated 5 out of 5 stars

Highly recommend Roomia for all storage needs have been using them for 2 and a half years and still use them. Extremely pleasant helpful staff, property is well kept and very convenient anytime acce... See more

Company replied

Rated 5 out of 5 stars

There is no words to be found to describe how incredible Butler Roomia storage facility is. Scott and Dee are true ambassadors in every way!!! They are professional, service minded beyond norm. I... See more

Company replied

Rated 5 out of 5 stars

We needed to accommodate furniture for a second home. We had an unknown period between vacating the original home and acquiring the new one - and no space in our main home. A unit of the right size cl... See more

Company replied

Rated 5 out of 5 stars

I am a repeat customer and returned after a year to put some storage back at Roomia Butler and I live in Victoria Park. I could just as easily put my things at a storage facility nearby and there are... See more

Company replied


Company details

  1. Self storage facility
  2. Vehicle Storage Facility
  3. Moving Supply Shop
  4. Packaging Supply Shop
  5. Caravan Storage Facility
  6. Storage facility

About Roomia Self Storage - Butler

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Sunderland Crescent 22, 6036, Butler, Western Australia, Australia

  • 95641999

4.8

Excellent

TrustScore 5 out of 5

244 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(244)

740 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy set up

Easy set up, great customer service, free use of the moving van for 1 day.
I could not fault.

27 February 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We're so glad you had a seamless experience! Making storage simple and stress-free is what we’re all about. Thanks for choosing Roomia!

Rated 5 out of 5 stars

Straight up the staffing are amazing…

Straight up the staffing are amazing and very helpful in showing me how to get in and out and the phone app. So easy. The price is great and I got a big one . I feel fine with locking up my stuff knowing it is well looked after.

15 March 2025
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Reply from Roomia Self Storage - Butler

Thanks, Stephanie! Sounds like you’ve got the perfect space and an easy, secure setup—exactly what we love to hear. We’re always here if you need anything!

Rated 5 out of 5 stars

Dee and Scot are perfect for the people…

Dee and Scot are perfect for the people to give you all the information you need and are so delightful to be around.
I’m not too fond of IT but Dee guided me so patiently on how to use it for the entry into the storage area.
It actually was a fun experience on a very important decision that I have made.

14 February 2025
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Reply from Roomia Self Storage - Butler

We love hearing this! Dee and Scott are fantastic, and we’re so glad they made your experience enjoyable. Thank you for choosing us – we’re always here to help if you need anything!

Rated 5 out of 5 stars

Well organised

Well organised, love the tech, no padlocks required and the great intro special!

8 February 2025
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Reply from Roomia Self Storage - Butler

Love to hear you’re enjoying the tech and the hassle-free experience! Thanks for choosing Roomia!

Rated 5 out of 5 stars

5 star Service

Scott was amazing in helping and listening to exactly what I needed regarding storage. Yes its storage, it might seem simple. But I needed some complex help.
He made us feel welcome and valued.
He also made sure I know exactly how the system works and to navigate the App. Im not good with technology, yet he was so patient. Scott was very professional, even offered us some coffee. That was so nice.

3 February 2025
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Reply from Roomia Self Storage - Butler

Thank you for your wonderful feedback. We’re so glad he could provide the guidance you needed—We’ll be sure to pass along your kind words.

Rated 5 out of 5 stars

Butler 100% - Scott and team are very professional…

Scott and team are very professional helpful, absolutely welcoming and approachable! The premises ate top notch, instructions to access unit a breeze! Love the convenience and use of the complimentary trolleys, soo helpful given the amount of our belongings.

1 February 2025
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Reply from Roomia Self Storage - Butler

We love hearing that you had such a positive experience at Roomia Butler. Thanks for your kind review and for choosing to store with Roomia.

Rated 5 out of 5 stars

Spotless facilities and excellent service

Excellent service from Scott who explained everything so clearly and showed us the unit and explained access etc.. Very impressed with the friendly and professional service and the facility is spotless. Would definitely recommend to others.

28 January 2025
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for such a thoughtful review! Scott will be thrilled to hear his service left a great impression. We're so happy you enjoyed our facilities and appreciate your recommendation.

Rated 5 out of 5 stars

Such a well organised set up and well…

Such a well organised set up and well done on creating the best storage units i have ever seen

24 January 2025
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Reply from Roomia Self Storage - Butler

Thank you for your wonderful feedback! We’re thrilled to hear that you found our storage set-up to be the best you’ve ever seen. Your kind words inspire us to keep raising the bar!

Rated 5 out of 5 stars

Scott and Di are a caring professionals

Scott and Di are a caring, professional team at the new Roomia Butler storage facility.
They both try to give a personal experience to fit the individual customer needs.

14 January 2025
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Reply from Roomia Self Storage - Butler

Thank you for your kind words, Peter! We’re delighted that Scott and Di made your experience at Roomia Butler so personal and professional. Your feedback means a lot to us!

Rated 5 out of 5 stars

Amazing experience - best I have used

Completing everything online and being given an app to use to access the site/storage made this so simple. We needed something last minute (on a weekend) and we literally got access within five minutes of signing up. I have used a few of these facilities (more for work than personally which this was). I could not recommend a better provider.

20 December 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for your amazing feedback! We’re thrilled to hear that our online process and app made everything so simple and quick for you—especially when you needed storage at the last minute.

Thanks for choosing Roomia!

Rated 5 out of 5 stars

Great experience I would highly recommend Roomia

Staff were always friendly and helpful, facilities, always clean and tidy, better prices and they do not continuously increase prices like other places do every few months.

9 January 2025
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Reply from Roomia Self Storage - Butler

Thank you for sharing your experience, Leandra. We’re delighted you found our team friendly, our facilities clean, and our pricing fair.

Rated 5 out of 5 stars
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for your lovely review, David! We’re thrilled Denise made your experience a positive one. She’s a valued member of our team, and we’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Friendly service

Friendly service, good new facilities and ease of use.

3 January 2025
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Reply from Roomia Self Storage - Butler

Thank you for your review! We’re so glad you found our service friendly and the facilities easy to use. Your feedback means a lot!

Rated 5 out of 5 stars

Excellent customer service

Scott and Denise were super helpful and very accommodating. Downsized our storage unit without any drama.
Thanks for your great customer service

23 December 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for your review! We’re so glad Scott and Denise made downsizing easy and stress-free. Your kind words mean the world to us!

Rated 5 out of 5 stars

Close to where I am living

Close to where I am living, price was very competitive, 24hr access and team at Roomia were very helpful

18 November 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you for your review! We’re glad our location, competitive pricing, and helpful team made things convenient for you.

Rated 5 out of 5 stars

Great staff and excellent location.

Great staff and excellent location.
Easy and modern set up.

19 December 2024
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Reply from Roomia Self Storage - Butler

Thank you for your kind words! We're thrilled you enjoyed our modern setup and convenient location. Our team is always here to make things easy for you!

Rated 5 out of 5 stars

Friendly dedicated staff in Scott and…

Friendly dedicated staff in Scott and Denise.

Helpful and patient and I am pleased to say consistent and understanding of our needs.

I have no hesitation in recommending them to others.

18 December 2024
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Reply from Roomia Self Storage - Butler

Thank you for your thoughtful review! Scott and Denise will be delighted to hear your feedback. We appreciate your recommendation!

Rated 5 out of 5 stars

Great team and facitilty.

I think the facility was good, no issues there, however I think what actually made it a 5-star experience was the staff behind the scenes. Scott and his team were great to deal with and more than helpful.

12 December 2024
Unprompted review
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for your kind words! We’re thrilled to hear our team was able to assist you so well.

Rated 5 out of 5 stars

The whole process was so easy

The whole process was so easy. From my first enquiry I received a quick response, met Scott on site and viewed the area. Everything was explained clearly and concisely. we were very impressed with the facility.

7 December 2024
Unprompted review
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Reply from Roomia Self Storage - Butler

Thank you so much for taking the time to leave a review and for your feedback.

Rated 5 out of 5 stars

Needed to change the date for the lease…

Needed to change the date for the lease i got and it wasn't a problem.the staff are very welcoming and friendly
The facility itself is in great condition with great security

30 November 2024
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We’re delighted to hear you found our team friendly and accommodating, especially when adjusting your lease date. Thank you for mentioning the facility's great condition and security—it’s something we take pride in!

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