A mix up between purchase vendor and delivery company meant it arrived later than I'd expected. Had been told, by vendor, delivery to garden. Actually kerb side. Not helpful as I'm 66 and the gazebo b... See more
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Review summary
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Reviews shaping this summary
The delivery drivers were helpful and tidy. However, although the despatchers had asked for (and received) a What3Words position for the entrance gate, the drivers were not aware of W3W, and as we ar... See more
Second delivery with furniture from this company and today’s delivery as seamless as the first, kept in touch with me constantly during the morning to update me as to when delivery would be, then a ph... See more
Company replied
On the day the delivery team were nothing short of excellent. Immediately updated of a major traffic delay, and kept updated throughout the day of revised ETA. They arrived at 7, committing to the del... See more
Company replied
Contact info
7 Hartburn Close, NN3 9UE, Northampton, United Kingdom
- 01604 801777
- info@route1groupltd.co.uk
- route1groupltd.co.uk
4.4
Excellent
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 38% of negative reviews
Typically replies within 1 week
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Terrible and costly experience!
The scheduled delivery never took place. I only found out that our delivery wouldn't happen after I'd chased Rangemaster (the delivery agent's client) towards the end of the day. As an aside, Route1 charge a penalty for failed deliveries but they were adamant that this could never be reciprocal despite us being out of pocket (see below).
We agreed a new date and they assured us it would be delivered in the morning. Late morning I rang Rangemaster who, after contacting Route1, confirmed the package would now be delivered between 12:00 - 16:00 (not the morning, as promised). By 15:30 we'd heard nothing from Route1 who are supposed to give one hour advance notice and so I rang Rangemaster again who contacted Route1. Route1 said the vehicle tracker showed the delivery vehicle would be with us at 15:50. It eventually arrived at 17:05.
A big part of this awful service is that the product was a cooker hood, forming part of a new build kitchen costing 10s of thousands of pounds. We had an electrician on standby to install the product on both occasions and, on both occasions, we had to let them go. This cost us a lot of money, as well as having taken two days off work for which Route1 showed no interest.
Throughout all of this, Rangemaster have been impeccable but Route1 have been appalling in terms of reliability, customer service, honesty and integrity. The problem is that being at the end of the logistics chain we have no say as to which courier service will be used. If we did then Route1 would never be allowed to touch a package let alone offer to deliver it. A copy of this review has been passed on to Rangemaster and we just hope that they take a long hard look at their sub-contractor's lack of performance.
26 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for taking the time to provide such detailed feedback. We're very sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused.
We fully appreciate the impact that the missed delivery and subsequent delays had, particularly given that the cooker hood formed part of a new kitchen installation. We understand that taking two days off work and arranging for an electrician on two separate occasions resulted in significant disruption and additional expense, and we recognise why this has left you disappointed.
We also apologise for the poor communication throughout the process. Keeping customers informed of delays and providing accurate delivery information is something we strive to do, and it's clear that we fell short on this occasion.
Your comments regarding reliability, customer service, and the overall handling of your delivery have been shared with our management team for a full review. Feedback such as yours is taken seriously and helps us identify where improvements are needed.
Whilst we're pleased to hear that the delivery was eventually completed, we recognise that this does not make up for the experience you had leading up to it.
Please accept our sincere apologies once again for the inconvenience caused, and thank you for bringing these matters to our attention.
Excellent Service
Everything went well and as suspected. We are very thankful to the two delivery guys they were both very polite and courteous. Tracking the delivery was perfect and the guys were very prompt. Thankyou
25 June 2026
Unprompted review
Reply from Route1groupltd
Thank you so much for your lovely feedback!
We're delighted to hear that everything went smoothly and that the delivery met your expectations. It's especially pleasing to know that our two delivery colleagues were polite, courteous, and prompt, and that you found the delivery tracking helpful throughout the process.
We'll be sure to pass your kind comments on to the team—they'll really appreciate your recognition. Thank you for choosing us, and we hope you enjoy your purchase!
Very good from start to finish
24 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your fantastic feedback!
We're delighted to hear that your experience was very good from start to finish. It's great to know our team delivered the level of service we strive for, and we'll be sure to share your comments with everyone involved.
Thank you for choosing us, and we hope to be of service again in the future!
Excellent
Excellent - fulfilled the delivery despite delays and extreme weather.
23 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your wonderful feedback!
We're delighted to hear you were pleased with the service. Despite the delays and challenging weather conditions, our team remained committed to completing your delivery, and we're so pleased this dedication came across.
We'll make sure your kind comments are passed on to the crew—they'll really appreciate the recognition. Thank you for choosing us, and we hope you enjoy your new furniture!
Guys who delivered my sofa in 35 degree…
Guys who delivered my sofa in 35 degree heat deserve a pay rise! Great service
24 June 2026
Unprompted review
Reply from Route1groupltd
Thank you so much for your kind words! We'll be sure to pass your feedback on to the crew—they'll really appreciate it.
Working in 35-degree heat certainly isn't easy, so it's fantastic to hear they still provided you with great service. Thank you for taking the time to recognise their hard work, and we hope you enjoy your new sofa!
Ridiculously long wait time for crew to arrive
I was given a 3-hour pickup window from 11:00-14:00. However, the crew did not arrive until 17:00, meaning an entire day was wasted just waiting. Communication during this time was not the best, and several promised arrival times came and went with no sign of the crew. Once they arrived, the removal went ok, although with no particular sense of urgency and with no apology for the ridiculously long delay.
23 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for taking the time to share your feedback, and we're genuinely sorry for the experience you had.
We completely understand how frustrating it must have been to wait throughout the day after being provided with an 11:00–14:00 collection window. We appreciate that the crew's arrival at 17:00 was well outside the expected timeframe, and we apologise for both the delay and the lack of clear communication while you were waiting.
This is not the level of service we aim to provide, and we're disappointed that we let you down on this occasion. We also regret that you did not receive an apology from the crew upon their arrival, as we would expect our teams to acknowledge the inconvenience caused.
We're pleased to hear that the removal itself went smoothly once the crew arrived, but we fully recognise that this does not make up for the disruption and lost time earlier in the day.
Your feedback has been shared with our operations team so that we can review what happened, improve our communication during delays, and help prevent similar situations in the future.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
On the day the delivery team were…incredible
On the day the delivery team were nothing short of excellent. Immediately updated of a major traffic delay, and kept updated throughout the day of revised ETA. They arrived at 7, committing to the delivery despite long journey home. Arrived cheery, and rhen a speedy, careful and super professional awkward delivery thru an old house and upstairs. Could not do enough. Polite and friendly throughout. As good if not better than John Lewis or Arighi Bianchi - brilliant job guys and thank you.
18 June 2026
Unprompted review
Reply from Route1groupltd
Thank you so much for taking the time to share this feedback.
We're delighted to hear that the team kept you informed throughout the day and that their professionalism, care and positive attitude made such a good impression. Traffic delays are never ideal, but we're pleased the communication and commitment shown by the crew helped ensure a smooth delivery experience.
The delivery itself sounded particularly challenging, so it's fantastic to hear that the team handled it carefully and efficiently while remaining friendly and accommodating throughout.
Your comparison to John Lewis and Arighi Bianchi is incredibly flattering and will mean a great deal to the team. We'll make sure your comments are passed on to them personally.
Thank you again for your kind words and for choosing us. We hope you enjoy your new furniture for many years to come.
Really impressed with delivery drivers
Company liaised by email day before and drivers phoned again on day of delivery to confirm expected time. Drivers were really friendly and polite, careful and respectful. Took of their shoes without being asked. They were really careful moving the delivery upstairs and checked everything thoroughly.
Excellent service and our delivery drivers were a credit to the company,
18 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your wonderful feedback.
We're delighted to hear that the communication before and during your delivery met your expectations and that the team kept you informed every step of the way.
It's particularly pleasing to hear your comments about our drivers. We take great pride in delivering not only furniture but also a high standard of customer service, and it's fantastic to know that their friendliness, professionalism and respect for your home made such a positive impression. Small gestures, such as removing their shoes without being asked and taking extra care with the delivery, are exactly the standards we strive for.
We will ensure your comments are passed on to the delivery team, who will be thrilled to receive such recognition. Thank you again for taking the time to share your experience.
Kind regards,
The Route 1 Group Team
Kept well Informed about when to expect…
Kept well Informed about when to expect delivery, friendly polite delivery man, would definitely recommend Route1group
18 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your kind feedback.
We're delighted to hear that you were kept well informed throughout the delivery process and that our driver provided a friendly and professional service.
Customer communication and service are extremely important to us, so it's great to know that your experience reflected the standards we aim to deliver every day.
Thank you for taking the time to share your experience and for recommending Route 1 Group. We truly appreciate your support and hope to be of service again in the future.
Kind regards,
The Route 1 Group Team
Prompt and reliable service
Prompt and reliable service
The delivery men are friendly and considerate and offer a top quality service
Thank you
18 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your lovely feedback.
We're pleased to hear that you found our service prompt and reliable, and that our delivery team provided the friendly, considerate service we strive for. Delivering a top-quality experience for our customers is always our goal, so it's wonderful to know that we met your expectations.
We will be sure to pass your kind comments on to the team, who will greatly appreciate the recognition.
Thank you for choosing Route 1 Group and for taking the time to share your experience.
Kind regards,
The Route 1 Group Team
First class
First class. No problem delivery. On time. The guys were pleasant and efficient.
15 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your fantastic feedback.
We're delighted to hear that your delivery went smoothly and that the team arrived on time. It's great to know that our drivers were pleasant, efficient, and provided the first-class service we aim to deliver to every customer.
We will make sure your kind comments are shared with the team, who will be very pleased to receive your recognition.
Thank you for choosing Route 1 Group and for taking the time to leave your review.
Kind regards,
The Route 1 Group Team
Reply from Route1groupltd
Thank you for your kind feedback.
We're delighted to hear that you received excellent service all round. Providing a reliable, professional, and positive experience for our customers is always our goal, so it's wonderful to know we met your expectations.
We truly appreciate you taking the time to share your experience and will pass your comments on to the team.
Thank you for choosing Route 1 Group, and we hope to be of service again in the future.
Kind regards,
The Route 1 Group Team
Great experience
When I called regarding my delivery the people on the phone were fantastic. The delivery driver (Brian) was great and very experienced in moving heavy loads. He was very careful and ensured I was happy with everything. Great service.
11 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your wonderful feedback.
We're delighted to hear that both our office team and delivery team provided such a positive experience. It's especially pleasing to know that the team was able to assist you effectively when you called and that Brian delivered the high standard of service we strive for.
Brian will be thrilled to hear your comments. His experience, care, and attention to detail are qualities we value highly, and we're pleased that he ensured everything was handled safely and that you were completely happy with your delivery.
Thank you for taking the time to share your experience. We truly appreciate your kind words and will make sure your feedback is passed on to Brian and the wider team.
Kind regards,
The Route 1 Group Team
Really good experience
Really good experience, kept me updated with likely delivery times. The two men delivering my sofa were excellent, friendly and efficient and removed all packaging, so I was just left with a fully put together sofa exactly where I needed it.
11 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for taking the time to leave such a positive review. We're delighted to hear that you had a great experience and that our delivery team kept you informed throughout the process.
It's fantastic to know that the team delivered your sofa efficiently, provided a friendly service, and ensured everything was assembled and positioned exactly where you wanted it, while also removing all packaging.
We really appreciate your feedback and thank you for choosing Route 1 Group. We hope you enjoy your new sofa!
Friendly and helpful delivery service .
Friendly and helpful delivery service .
10 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your feedback.
We're delighted to hear that you found our delivery service friendly and helpful. Providing excellent customer service is at the heart of what we do, so it's great to know that our team made a positive impression.
We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
Thank you for choosing Route 1 Group.
Kind regards,
The Route 1 Group Team
On time, efficient and professional.
On time, efficient and professional. Thank you.
10 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your kind review. We're pleased to hear that our team delivered a punctual, efficient, and professional service.
Your feedback is greatly appreciated and will be shared with the team.
Absolutely brilliant delivery from…
Absolutely brilliant delivery from these guys. Polite and very helpful.
5 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your kind words. We're pleased to hear our team provided a brilliant delivery experience and were both polite and helpful throughout.
Your feedback means a lot to us, and we'll be sure to pass it on to the delivery crew. Thank you for choosing Route 1 Group.
Can’t recommend highly enough
Can’t recommend highly enough. Delivered within 3 hour time slot. Delivery people friendly.
4 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for taking the time to leave such positive feedback. We're delighted to hear that your delivery arrived within the expected time slot and that our delivery team provided a friendly service.
We will be sure to pass your comments on to the team, who will be pleased to hear they made a positive impression.
Thank you for choosing Route 1 Group.
DISGUSTED
I am genuinely appalled and LIVID by how this delivery was handled.
The requirement to sign in and be escorted on an MoD site is mandatory and was clearly communicated in advance.
Despite this, the delivery drivers attempted to offload the chair into MY CAR instead of following the agreed process. I repeatedly instructed them to sign in so I could escort them onto site, but this was ignored multiple times.
As a result, I was left dealing with the delivery myself, outside in heavy rain — which is unacceptable. And they struggled and dumped in the back of my car.
It was clear they prioritised saving time over complying with site rules. Given the security requirements, this is completely unacceptable.
I expect Route 1 to follow instructions and site protocols, not disregard them for convenience. I expect this to be addressed. My company paid for delivery, not for the goods to be dumped in the back of my car.
4 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the experience you have described.
Having reviewed your comments, we fully understand your frustration. Where delivery instructions clearly state that site sign-in procedures and an escort are mandatory, these requirements should be followed without exception. The actions you have described fall well below the standards we expect from our delivery teams.
It is particularly concerning that your repeated instructions were not followed and that you were left to manage the delivery yourself in adverse weather conditions. As you rightly point out, your company paid for a delivery service to the designated location, not for the item to be offloaded into your vehicle. Security protocols, customer instructions, and site requirements must always take priority over delivery schedules.
We take this feedback extremely seriously and have raised the matter internally for investigation with the team involved. We will be reviewing why the delivery instructions were not adhered to and what measures are required to ensure this does not happen again.
Once again, we apologise for the inconvenience and frustration caused. Thank you for taking the time to make us aware of this issue, as it allows us to address the matter appropriately and improve our service going forward.
All round great service
Great communications in the days before, the driver called 30 minutes ahead. Very polite and extremely careful when unloading the item and bringing inside, great service thank you
3 June 2026
Unprompted review
Reply from Route1groupltd
Thank you very much for your kind feedback.
We're pleased to hear that you were kept well informed in the lead-up to your delivery and that the driver's call ahead helped make the process smooth and convenient. It's also fantastic to hear that the driver was polite, extremely careful when unloading and bringing the item into your home, and delivered the level of service we strive to provide.
I will be sure to pass your comments on to the driver involved, who will greatly appreciate the recognition.
Thank you for choosing Route 1, and we hope to be of service again in the future.
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