A mix up between purchase vendor and delivery company meant it arrived later than I'd expected. Had been told, by vendor, delivery to garden. Actually kerb side. Not helpful as I'm 66 and the gazebo b... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The delivery drivers were helpful and tidy. However, although the despatchers had asked for (and received) a What3Words position for the entrance gate, the drivers were not aware of W3W, and as we ar... See more
Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Took off their boots after needing to walk across a muddy lawn, before entering the house. C... See more
Company replied
On the day the delivery team were nothing short of excellent. Immediately updated of a major traffic delay, and kept updated throughout the day of revised ETA. They arrived at 7, committing to the del... See more
Company replied
Contact info
7 Hartburn Close, NN3 9UE, Northampton, United Kingdom
- 01604 801777
- info@route1groupltd.co.uk
- route1groupltd.co.uk
4.4
Excellent
588 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 1 week
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All round great service
Great communications in the days before, the driver called 30 minutes ahead. Very polite and extremely careful when unloading the item and bringing inside, great service thank you
3 June 2026
Unprompted review
Reply from Route1groupltd
Thank you very much for your kind feedback.
We're pleased to hear that you were kept well informed in the lead-up to your delivery and that the driver's call ahead helped make the process smooth and convenient. It's also fantastic to hear that the driver was polite, extremely careful when unloading and bringing the item into your home, and delivered the level of service we strive to provide.
I will be sure to pass your comments on to the driver involved, who will greatly appreciate the recognition.
Thank you for choosing Route 1, and we hope to be of service again in the future.
Van broke down but still delivered
Van broke down on the day of the delivery which was frustrating but credit to the Guys for still delivering it, all be it 4 hours later than expected. Communication was good and despite the 2 chaps probably getting home at 2200 due to the breakdown they were still cheerful and polite.
Sometimes things happen that you can’t control.
2 June 2026
Unprompted review
Reply from Route1groupltd
Thank you for your understanding and for taking the time to leave such thoughtful feedback.
We sincerely apologise for the delay caused by the vehicle breakdown and appreciate how frustrating that must have been. While unexpected issues can occasionally arise, we always aim to minimise disruption and keep our customers fully informed throughout.
We're delighted to hear that our communication kept you updated and that the team remained cheerful, polite, and committed to completing the delivery despite the challenging circumstances and the long day they faced. Their dedication and professionalism are qualities we're very proud of, and your comments will mean a great deal to them.
Thank you again for your patience and understanding. We truly appreciate your support and hope to be of service to you again in the future.
Great communication before the…
Great communication before the delivery. The delivery guys were so thoughtful and careful, I am very happy to recommend their services.
27 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for your wonderful feedback.
We're delighted to hear that you were happy with the communication leading up to your delivery and that our delivery team made such a positive impression. Taking care of our customers' items and ensuring a professional, considerate service is something we take great pride in, so it's fantastic to know this was reflected in your experience.
Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to the team involved.
Thank you for choosing Route 1, and we look forward to assisting you again in the future.
Furniture collection
The guys who collected the furniture were polite, professional, took great care in the house & were on time.
19 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for taking the time to share your feedback.
We're delighted to hear that the team were polite, professional, punctual, and took great care whilst carrying out the collection. We pride ourselves on delivering a high standard of service, and it's always rewarding to hear when our colleagues have made a positive impression.
I will ensure your comments are passed on to the crew involved, who will be pleased to receive your feedback.
Thank you again for choosing Route 1, and we look forward to assisting you in the future.
Lovely driver, shame about the process
The delivery driver was lovely and helped me get the huge (but relatively light) box into my hallway.
The communication process and flexibility of delivery was useless. I got a text to say the delivery was coming on a certain day and to reply 'yes' or 'no'. I replied no and was told it may take a further week. I was given an alternative day, but with no options (thankfully only a few days after the first date). It was given an all day slot, with information saying that a 2 hour time slot would be allocated on the day. When it came through the time slot was 4 hours, i.e. a whole afternoon but also said that it was an estimate. The parcel actually arrived at about 10 am. Pointless giving a timeslot really. It took 17 days from order to delivery, which was much longer than is normal.
21 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for taking the time to provide such detailed feedback.
We're pleased to hear that our delivery driver was helpful and assisted you in getting the item safely into your hallway. We will ensure your kind comments are passed on to them.
We are, however, sorry to hear that the communication and delivery scheduling process did not meet your expectations. We understand your frustration regarding the limited flexibility when rearranging the delivery, the uncertainty around the delivery time slot, and the overall time taken from order to delivery. Customer convenience is important to us, and we appreciate your honest comments highlighting areas where we can improve.
Your feedback has been noted and will be shared with the relevant teams as we continue to review and enhance our customer communication and scheduling processes.
Thank you again for your feedback and for recognising the efforts of our driver despite the issues you experienced.
Not only did the deliveries come…
Not only did the deliveries come between downpours, but they also managed niftily to get my hefty settee through the porch and front door and into position. They also removed their outside footwear which is important in my opinion.
19 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for your wonderful feedback.
We're delighted to hear that the delivery went smoothly, despite the weather, and that our team were able to carefully manoeuvre your sofa into position without any issues. Delivering large items into customers' homes can sometimes be challenging, so it's great to know the team's care and expertise made a positive impression.
We're also particularly pleased that you noticed and appreciated the team removing their outdoor footwear. We understand how important it is to respect our customers' homes, and this is exactly the level of service and consideration we strive to provide.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to the delivery team, who will be delighted to receive them.
Friendly and professional
Very helpful and professional communications. Scheduled a time for delivery that worked for me on the phone with a friendly human, with a telephone reminder on the day. Delivery guys were excellent and could navigate tight corners well. I would definitely recommend them.
15 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for your fantastic feedback.
We're delighted to hear that you found our communication helpful and professional, and that arranging a delivery time that suited you was a straightforward and positive experience. We believe speaking with a friendly and knowledgeable member of the team can make all the difference, so it's wonderful to know this was appreciated.
We're also pleased that the delivery team provided such excellent service on the day. Navigating large items through tight spaces can be challenging, and it's great to hear their skill, care, and professionalism stood out.
Thank you for your recommendation and for taking the time to share your experience. We will be sure to pass your kind comments on to both our customer service and delivery teams.
excellent service careful installation…
excellent service careful installation and no debris left
13 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for your kind feedback.
We're delighted to hear that you received excellent service and that the installation was carried out carefully and professionally. We also take great pride in leaving our customers' homes clean and tidy, so it's wonderful to know the team ensured no debris was left behind.
Your comments are greatly appreciated, and we will be sure to pass them on to the team involved.
Thank you for choosing Route 1, and we hope to be of service again in the future.
Large 7 seater L shape sofa and 4 seater chaise sofa bed ( stunning 😍)
Everything was perfect! From removing packaging to checking we were happy with the purchase. They sent delivery information through the day before with delivery slot time, phoned when on route and were there when they said they would be 😊
Lovely delivery guys, polite, careful and knew what they were doing. Removed one foot to access my lounge and replaced with no problem.
Checked that we were completely happy before leaving👌🏻
7 May 2026
Unprompted review
Reply from Route1groupltd
Thank you so much for your amazing feedback! We’re delighted to hear that everything went perfectly from start to finish and that you were happy with the communication throughout the delivery process.
It’s wonderful to know our delivery team provided such a careful and professional service, from removing the packaging and making adjustments to access your lounge, to ensuring everything was set up correctly and that you were completely happy before they left. We’ll be sure to pass your kind comments on to the team.
Thank you again for choosing us, and we hope you enjoy your new furniture!
Excellent service
Excellent customer service and great delivery. Sofabed looks fantastic
7 May 2026
Unprompted review
Reply from Route1groupltd
Thank you so much for your lovely feedback! We’re thrilled to hear you were happy with both the customer service and delivery experience. It’s even better to know that your new sofa bed looks fantastic!
We really appreciate your support and hope you enjoy your sofa bed for many years to come.
Kept Up to date with delivery and time
From first ordering my patio furniture I was kept informed of the delivery date and time. Communication has been excellent
The two delivery men were polite and professional. They contacted me in the morning to give me a provisional time and phoned me again upon their arrival outside my door
6 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for your wonderful feedback! We’re delighted to hear that you were kept fully informed throughout the ordering and delivery process and that the communication met your expectations.
It’s also great to know our delivery team provided a polite and professional service, keeping you updated with both the provisional arrival time and their call upon arrival. We always aim to make the delivery experience as smooth and convenient as possible.
Thank you again for choosing us, and we hope you enjoy your new patio furniture!
Great service experience
I was kept well informed of the date and time of my delivery. The driver called me when they arrived. The 2 men who came were very polite and friendly and delivered the item to where I requested. No complaints from this customer.
6 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for your lovely feedback! We’re so pleased to hear you were kept well informed throughout the delivery process and that the team provided a polite and friendly service. It’s great to know everything went smoothly and that your item was delivered exactly where you wanted it.
We really appreciate your support and are delighted you were happy with your experience. Thank you again for choosing us!
Well Informed of delivery date and…
Well Informed of delivery date and time. Polite and helpful Delivery Staff who lifted heavy package to where we needed it.
5 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for your kind feedback! We’re so pleased to hear you were kept well informed throughout the delivery process and that our delivery team were polite and helpful. We always aim to provide a smooth and stress-free experience, so it’s great to know the team were able to place everything exactly where you needed it.
Thank you again for choosing us, and we hope you enjoy your new furniture!
A good experience.
Unfortunately delivery window was not adhered to BUT we were informed that the team would be an hour late. From then on all went well. Delightful young men...Kimpton and
Elvis. Polite ..courteous and professional. Managed to reverse into drive to avoid blocking road ..
transport the bed sofa to our room...unpacked...checked over. ....bed mechanism demonsrated...packaging removed.
All great...thanks...a good experience.
1 May 2026
Unprompted review
Reply from Route1groupltd
Thank you for your honest and thoughtful feedback. We do apologise again that the original delivery window wasn’t fully met, but we’re pleased our team kept you updated and that everything went smoothly from there onwards.
It’s wonderful to hear that Kimpton and Elvis provided such a polite, courteous and professional service, and that they took great care with the delivery, setup and demonstration of your sofa bed. We’ll be sure to pass your kind comments on to them.
Thank you again for your patience and support — we’re delighted that overall you had a good experience with us!
Wonderful sofa delivery
Two lovely young men delivered my sofa today. One was called Elvis and the other was Kem, I think?
They were both very polite. Very courteous. And very considerate. Took the time to measure everything to ensure that there wouldn’t be any issues carrying the sofa up the stairs. They also assembled everything for me and then let me check over the sofa before I signed for delivery. Nothing felt rushed or like it was too much trouble. Wonderful furniture delivery experience, and they aren’t all like that, believe me!
Would highly recommend and would be pleased to deal with them again.
28 April 2026
Unprompted review
Reply from Route1groupltd
Thank you so much for taking the time to leave such a wonderful review! We’re delighted to hear that Elvis and Kem made such a positive impression and provided such a careful and considerate delivery experience. Our team always aims to make deliveries as smooth and stress-free as possible, so it’s fantastic to know they took the time to ensure everything was perfect for you.
We really appreciate your recommendation and your kind words, and we hope you enjoy your new sofa for many years to come. We’d be more than happy to help you again in the future!
Excellent delivery
Texted the day before re delivery between 1.00 and 4.00, then rang half a hour before arrival, very good communication. Friendly delivery men, unpacked my sofa bed and were very careful not to touch any walls or doors. Very happy with my sofa bed!!
28 April 2026
Unprompted review
Reply from Route1groupltd
Thank you so much for your lovely feedback! We’re really pleased to hear you were happy with the communication and delivery service. Our team always aims to take extra care in customers’ homes, so it’s great to know the delivery team looked after everything properly. Enjoy your new sofa bed, and thanks again for choosing us!
Brilliant customer for the delivery of…
Brilliant customer for the delivery of a wrong item. The company I ordered from were not helpful at all. Route 1 were the only ones to be of any assistance.
24 April 2026
Unprompted review
Reply from Route1groupltd
We appreciate your kind words about Route 1 Group Ltd and are pleased you were satisfied with our delivery service.
Excellent service and delivery
All good! Excellent communication for delivery.
We had an email the evening before and a text to let us know the delivery would arrive between 1-4pm the next day as planned, then at around 2pm I was updated by phone that it is likely to be between 4-5pm as traffic is heavy (which it is near us) and they delivered as stated and all went well. They kindly brought the chest of drawers into the room I wanted and were very polite and respectful.
Thank you very much
23 April 2026
Unprompted review
Reply from Route1groupltd
Thank you for taking the time to share your experience with Route 1 Group Ltd. We’re glad everything went smoothly.
Delivery arrived early as I requested
Delivery arrived early as I requested. Polite, professional delivery drivers. They made sure I was happy with my order, took all the rubbish and away. Excellent service.
24 April 2026
Unprompted review
Reply from Route1groupltd
Thank you for your positive feedback regarding Route 1 Group Ltd. We’re delighted to hear your delivery arrived on time and met expectations.
Great Service
I thought Kimpton and Elvis were friendly, professional and took real care with my new sofa bed, unpacking and demonstrating how to use it. They showed respect for myself and my property, and had contacted me twice whilst en route with an ETA. I am very happy with the service and communication I received from this Company.
21 April 2026
Unprompted review
Reply from Route1groupltd
Your feedback is greatly appreciated and motivates the Route 1 Group Ltd team to maintain high standards.
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