Route1groupltd Reviews 

Sofa Bed delivered on time and very good service from the delivery agents

Excellent communications and polite and helpful delivery team

on-time, helpful, and brought the large/heavy items right into the room

Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Everything one could have wanted, in and out in 10 minutes

Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Took off their boots after needing to walk across a muddy lawn, before entering the house. Cared about where sofa was going and ensured it was properly located. Took the packing away.

Great customer service allowing to change and accommodate dates updated fully throughout process and really helpful delivery team a smile even though a very heavy delivery in the snow fantastic Guys thank you

The guys who delivered our Willow & Hall sofa this afternoon were fantastic, very considerate of the sofa and the property and managed to get it in despite an awkward shaped hallway. Thank you so much!

Swift delivery. Called an hour before to let me know they would be slightly early.
The chaps had to carry a sofa up two flights of stairs and get it round corners. All done very professionally and with care.

I'm so grateful to the delivery team who went above and beyond to get the sleeper couch through our tight doorways and up the stairs. I really apprecaite the extra time and effort they put in to making it work.

The delivery men were very polite mindful of decor,put overshoes on when bringing the sofas inside. Very helpful showed how the arms could be removed if needed for future. Absolutely would use again. Arrived on time.

The Route1 service was really good and the crew were very pleasant.
We had double checked the dimensions in advance of ordering but nevertheless, delivering the sofa bed we ordered for our spare room was a tight fit. However, the crew persevered and got it in place.
Many thanks.

Great service from start to finish. I was quickly given a date that worked for me when the 1st date offered wasn't convenient.

The delivery guys were very efficient and polite and handled my new sofabed with great care.
Highly recommend

Received no notifications on day of delivery until
phone call to say they were at my front door. Opened door - nobody there. They had gone to wrong house. I had to walk down the road to direct them. Why
stressful? Probably because I am 89.

Excellent service, we were kept informed about the delivery, it arrived on time and it was delivered in a courteous, helpful & professional manner. Thank you.

DRIVER SAID HE WOULD CALL BEFORE HE DELIVERED OUT PARCEL
CRAP DRIVER DIDNT CALL AND LEFT OUR PACEL OUTSIDE OUR HOUSE
5FT X 5FT X7 FOOT MACHINE
EVEN THOUGH WE HAD PAID TO HAVE IT DELIVERED INSIDE OUR HOUSE
LEFT TWO OAPS TO TAKE IT IN
IDIOT

Just had the guys deliver a sofa today, what lovely chaps, they were so friendly and helpful and took the sofa up a steep garden to the room where it was going, this wasn’t an easy task and they did it smiling and joking. The nicest and most helpful delivery chaps I’ve ever had. Can’t recommend highly enough. Thank you

Delivery booked for 7-10am today for 4 velvet chairs (order value over £1200) - I received a text at 5.30pm evening to say 'we are near and can deliver in 30mins' - I explained no-one in house, so no, please leave till the booked time slot.

I then received a call to say the delivery driver had left the order in an open porch - we live in the country, it was high winds and pouring rain - Even after I answered the call to say No don't leave it!

Thankfully chairs weren't damaged but clearly driver just wanted an easy shift today and we paid £45 for this service.

Excellent - really helpful team. Highly recommend.

We had a sofa bed delivered in the evening. Access to the room was very tight and required removal of the bed mechanism to make the delivery possible. The Route1 team were fantastic. They went above and beyond my expectations to make sure the sofa bed was installed successfully. Thank you.

Great customer service! We had to update our contact details the day before delivery and they confirmed everything right away. We got a call 45 minutes before the delivery, which was very useful. Our sofa was delivered well and on time.