RS Express Parking Reviews 

67
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Customers consistently highlight how much easier airport travel becomes, explaining that staff members are exceptionally polite, friendly, and efficient during every interaction. Many people frequently mention that dropping off and collecting the vehicle right outside the terminal saves a significant amount of time and hassle. However, some customers also noted that they experienced unexpected delays when waiting for their car to be returned after returning from their flight. Additionally, some reviewers were not happy with the lack of clear instructions regarding where vehicles are taken or where pick-up and drop-off take place.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many customers praising quick pick-ups, polite... See more

Staff

Consumers experience a mix of satisfaction and frustration regarding the staff. Many reviewers praise the... See more

User experience

People report high satisfaction with the user experience, noting it is very quick and efficient while taking... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences varied significantly between... See more

Location

Clients share ambiguous opinions on location, while some reviewers find it convenient to jump out at the door... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I could not work out where pick up and drop off occurred I was asked for 5€ when handing over car as I was not at departure?? This had never been explained The directions of where pick up and drop o... See more

Rated 3 out of 5 stars

I think it is not very clear that your car will be taken away to another place outside the airport. My experience was that I did not seem to understand they were going to take my car outside of the a... See more

Rated 5 out of 5 stars

Great service 100% will use for our next holiday.... didnt arrive into dublin airport until 2AM this morning with small children everyone tired ... car was waiting.. no delays no hassle. Lovely guy.... See more

Rated 5 out of 5 stars

We used RS Express for our family holiday, 3 young kids. -I cannot thank them enough for the amazing job they do. They make flying/travelling with kids so much easier. Superb valet service too... See more

Company replied


Company details

  1. Valet parking service

Written by the company

RS Express Parking provides convenient, secure, and affordable Meet & Greet parking services at Dublin Airport. Our professional drivers handle your car with care while you travel stress-free. With 24/7 customer support, competitive pricing, and a focus on reliability, we ensure a smooth start and end to your journey.


Contact info

3.8

Great

TrustScore 4 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(67)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Speeding in my car and poor customer service.

When I returned from a short break I noticed that someone from the company drove my car at 140 km/h on the morning my car was being dropped back to the airport.
This type of unprofessional and illegal driving is completely unacceptable and I would not leave my vehicle with this company again and I would not recommend this company.
I used this service a few weeks ago and I have been trying to contact the company since I returned to make a complaint.
I have used the message system on their site and rang the office number on numerous occasions. Nobody has responded to my message and there is no voicemail option.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Exactly as Described

Exactly as described. Parked outside terminal 2 and RS rep met us and took car. On return rang RS when we arrived at baggage belt. When we arrived outside terminal 2 after a short wait our car was returned to us. Would be happy to use again



16 April 2026
Unprompted review
Rated 4 out of 5 stars

So back last night

So back last night. Our flight going out was 6am and we were not in last night until after midnight. So times were very early and late. I also emphasised that we had a 2 year old with us. All went brilliant. While the driver was 10 mins late on the pick up, he was there last night when i walked out and a joy to see him as it was pouring rain. . I was extremely happy with the service. The driver was friendly and polite. A great service and I will definitely use this company again. Annette

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I have used this company several times

I have used this company several times.
Its so handy, you just pull in to the airport and they come straight away to pick up the car, when you return you just ring them and they come to meet you.
I'll definitely use them every time I'm going away.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. Dropped car off right outside departures and met them there again coming home. Very polite to deal with. Will definitely use the service again

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Super service

Excellent service.
A contact number was provided for the driver so I was able to communicate directly with him. Timely & smooth service. Took all the stress out of parking & saved time. More importantly my car was safe. I will definitely avail of this service again 👍

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Unauthorised car used while in their…

Unauthorised car used while in their care.

I used this company for airport parking and unfortunately had a very concerning experience.

While my car was in their care, it was driven multiple times over a period of several days without my permission. My vehicle’s tracking system showed it leaving the airport area on a number of occasions, which was very worrying as I had left it expecting it to be securely parked.

The company did acknowledge that this happened and initially agreed to provide compensation. However, after agreeing this, they stopped responding to my calls and messages and the matter has been left unresolved.

I would strongly advise others to be cautious when leaving their vehicle with this company, as my experience involved unauthorised use of my car and poor follow-up in resolving the issue.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, slight delay at drop, 30 minute delay at collection despite sending text updates & calls pre & post bag collection giving sufficient notice . Dirt to inside of car on door when full valet paid for

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Super service..

Super service... So helpful even when I had an issue with my key on collection they were happy to help. Highly recommend this service.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

This is a great service and would…

This is a great service and would highly recommend it. It's especially great for an early morning flight when you only have to drive to departures set down and hand over your keys. The staff were very efficient.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!! I was charged €35 for my car to be washed while I was away and came back to a half washed car that was put through a petrol station washer. Driver left us standing for half an hour even though he was rang 30 minutes in advance and said he’d be 10-12 minutes. An absolute waste of over €100

8 March 2026
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN

NEVER AGAIN. DREADFUL SERVICE. 20 CALLS TO GET AN ANSWER. WAITED AN HOUR AND 20 MINUTES TO GET MY CAR. LONGTERM CRAPARK IS QUICKER.

5 March 2026
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

On the day of your return there were major disruptions at Dublin Airport due to the international flight situation related to the Middle East crisis, which caused several flights to be delayed or rescheduled at the same time. This created an unusually high volume of arrivals within a short period, and unfortunately this impacted response times for many parking services operating at the airport.

While we always aim to return vehicles quickly, the circumstances that evening meant some customers experienced longer wait times than normal, which we truly regret.

We appreciate you bringing this to our attention, as it helps us continue improving our service during periods of unexpected disruption. Our team works hard to assist every customer as quickly as possible, even in challenging conditions.

If you would like to discuss your experience further, please feel free to contact us directly at support@rsexpressparking.com
and we’ll be happy to review your case.

— RS Express Parking Team

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