RS Express Parking Reviews 

67
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Customers consistently highlight how much easier airport travel becomes, explaining that staff members are exceptionally polite, friendly, and efficient during every interaction. Many people frequently mention that dropping off and collecting the vehicle right outside the terminal saves a significant amount of time and hassle. However, some customers also noted that they experienced unexpected delays when waiting for their car to be returned after returning from their flight. Additionally, some reviewers were not happy with the lack of clear instructions regarding where vehicles are taken or where pick-up and drop-off take place.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many customers praising quick pick-ups, polite... See more

Staff

Consumers experience a mix of satisfaction and frustration regarding the staff. Many reviewers praise the... See more

User experience

People report high satisfaction with the user experience, noting it is very quick and efficient while taking... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences varied significantly between... See more

Location

Clients share ambiguous opinions on location, while some reviewers find it convenient to jump out at the door... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I could not work out where pick up and drop off occurred I was asked for 5€ when handing over car as I was not at departure?? This had never been explained The directions of where pick up and drop o... See more

Rated 3 out of 5 stars

I think it is not very clear that your car will be taken away to another place outside the airport. My experience was that I did not seem to understand they were going to take my car outside of the a... See more

Rated 5 out of 5 stars

Great service 100% will use for our next holiday.... didnt arrive into dublin airport until 2AM this morning with small children everyone tired ... car was waiting.. no delays no hassle. Lovely guy.... See more

Rated 5 out of 5 stars

We used RS Express for our family holiday, 3 young kids. -I cannot thank them enough for the amazing job they do. They make flying/travelling with kids so much easier. Superb valet service too... See more

Company replied


Company details

  1. Valet parking service

Written by the company

RS Express Parking provides convenient, secure, and affordable Meet & Greet parking services at Dublin Airport. Our professional drivers handle your car with care while you travel stress-free. With 24/7 customer support, competitive pricing, and a focus on reliability, we ensure a smooth start and end to your journey.


Contact info

3.8

Great

TrustScore 4 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(67)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service there when I arrived…

Excellent service there when I arrived on both occasions with only a phone call required also it was lashing and they purposely were under the bridge so I didn’t get wet which is the little things that make it a better service! I will definitely use again.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service will use again

I Used RS express parking Bank holiday weekend in February and was extremely happy with their service, I also got the car cleaned and it was so worth it, they are lovely polite guys, arrived on time, very simple to communicate and get in touch with, it was a seamless service which I would highly recommend and definitely use again. Thank you RS

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

This was my first time using this service and it was excellent, I will definitely use it again. The driver was there to pick up and drop back my car on time.
I would suggest you provide clothing with your company logo for the drivers - there are a lot of opportunists out there that could pretend they are working for RS Express.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service
Drop off & pick up service excellent. We call 30 minutes before drop of and man there to pick up car on the way back home flight was late coming in so call them went we we’re collecting luggage they told us to wait inside and they would call u when they got there it was rush hour and we just had to wait about 5 minutes great service will be booking with again

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Suspicious, Do no use this service

We arrived at Dublin airport to be greeted by a man in a hoody vaping and inappropriately dressed . We requested his driving licence and he refused . Also they could not tell us where car was being parked “for security reasons”.
This service was totally unacceptable and very suspicious . I would not trust this service under any circumstances .
We were fully charged for a service we did not receive .
We will be pursuing this further

27 December 2025
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Hi Hilary,

Thank you for taking the time to leave your feedback. We’re sorry that you were unhappy with your experience, however we would like to clarify a few important points for accuracy.

Your booking was confirmed and active, and our authorised driver arrived at the terminal at the scheduled drop-off time to collect your vehicle. The service was therefore available and ready to proceed as booked. You made the decision not to hand over the vehicle, which is entirely your choice, but this does not mean the service was not provided.

All of our drivers are:

Fully insured and authorised

Operating under company procedures

Not required to present personal ID to customers for data protection and safety reasons

For security reasons, parking locations are not disclosed to customers. This is standard practice across meet & greet parking services at Dublin Airport.

Regarding attire, our drivers work outdoors in all weather conditions and may wear weather-appropriate clothing. This does not affect their authorisation or professionalism.

As the booking was not cancelled within the required notice period, and the driver attended as scheduled, the booking remains chargeable under our clearly stated terms and conditions.

We respectfully disagree with the claim that no service was provided, but we regret that the experience did not meet your expectations.

— RS Express Parking Team

Rated 5 out of 5 stars

RS Parking review

i reserved this given the reviews that i read and i have to say it worked very well.
it made the experience in and out of the airport very easy.
the whatsapp facility meant we could contact the team as our plane landed.
we would certainly use them again

4 January 2026
Unprompted review
Rated 2 out of 5 stars

When dropping called when like ye said…

When dropping called when like ye said when I was a half hour away still had to wait 20 mins outside Airport.

On return flight called at 12:05 called again at 12:37 when bags were collected didint get car until 1:05 really good service cheaper than red car park for week but dont see the point in 30 min call because it is not adhered to

3 January 2026
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Hi Michael,

Thank you for taking the time to leave feedback — we really appreciate you choosing RS Express Parking and sharing your experience.

I’ve looked into your booking and spoken directly with the driver to better understand the timings. According to our records, your scheduled return time was 1:00 AM, and the car was handed back to you at 1:08 AM, which is in line with the booked return time.
You arrived back earlier than scheduled at around 12:00 AM, which is why there was a waiting period before the car was returned.

Our drivers are dispatched and managed strictly according to the times booked, and the 30-minute call helps us prepare and coordinate handovers as close as possible to those scheduled times, especially during busy periods.

We genuinely regret any frustration caused and understand how waiting can feel after a long journey. If you feel the clarification above addresses your concern, we’d really appreciate it if you would consider updating your review, as it helps us a great deal and allows future customers to better understand how the service operates.

Thank you again for your custom and for taking the time to share your thoughts.

Kind regards,
RS Express Parking Team

Rated 5 out of 5 stars

First class service from RS Express

We recently used RS Express service. It was an early start, as instructed we called a half hour before arriving and the staff member informed me where to meet him. On arrival he assisted us in unloading the jeep. It was a stress free service. First time user of the type of service, so I was unsure. On our return. They called me as our flight was delayed by 10 mins. To ask me to call when leaving the baggage area. We walked outside to be greated by the team member. I was asked politely to check r he jeep for any damage. Of which there was none. After a long day traveling its no nice to just walk out and climb into your own car at the terminal. Thanks for a first class service. Will use it again for sure.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service
Drop off & pick up service excellent.

22 November 2025
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Thank you so much for your kind words!
We’re really glad to hear you had a great experience with our Meet & Greet service.

It’s wonderful to know that both the drop-off and pick-up went smoothly for you.
We appreciate your support and look forward to seeing you again soon!

— RS Express Parking Team

Rated 3 out of 5 stars

I could not work out where pick up and…

I could not work out where pick up and drop off occurred
I was asked for 5€ when handing over car as I was not at departure?? This had never been explained The directions of where pick up and drop off were not on the website and only clarified per telecom

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Good communication & car collected & dropped at terminal al for us. Also a great valet done on car. Highly recommended 👌 Thanks Sinéad

30 October 2025
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Thank you so much, Sinéad! 😊
We’re delighted to hear you were happy with the service and the valet. It was a pleasure looking after your car, and we really appreciate your kind recommendation.
We look forward to welcoming you again soon!

– The RS Express Parking Team 🚗✈️

Rated 5 out of 5 stars

Very reliable

We have used RS Express Parking many times and always found them very reliable and trustworthy

28 October 2025
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Thank you so much, Lee! 🙏
We truly appreciate your continued trust and loyalty. It’s always a pleasure to serve returning customers like you, and we’re glad to know you find our service reliable and trustworthy.
See you again soon!

– The RS Express Parking Team 🚗✈️

Rated 5 out of 5 stars

Great service

Good instructions & communication
Easy to deal with
Great service !

26 October 2025
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Thank you, John! 🙌
We’re delighted to hear that you found our service easy, clear, and convenient. We really appreciate your kind words and look forward to seeing you again soon!

– The RS Express Parking Team 🚗✈️

Rated 4 out of 5 stars

Good experience but could be better for the price

Drop off went smoothly and it was the early hours of the morning but we called and they came and picked car up within 20 minutes, when we arrived back at dublin airport we contacted the company to say we were landed but we were left waiting for 30 minutes and it is understandable that traffic in dublin can be awful but part of paying this package it that they keep an eye on flight times for a swift experience but overall quite good service.

11 October 2025
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Thank you for taking the time to share your experience. We’re glad to hear your drop-off went smoothly and that overall you were satisfied with the service.

We completely understand your point regarding the delay on return — traffic and flight overlaps can occasionally cause short waiting times, but we’re always working to improve our coordination and tracking to ensure faster handovers in the future.

We really appreciate your feedback and hope to see you again soon with an even smoother experience next time.

Rated 5 out of 5 stars

Terrific experience with these guys.

Terrific experience with these guys.. very efficient and easy to deal with, will 100% be using them again next year for our family holiday.. 100% recommend

10 October 2025
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Thank you so much for your kind words! We’re delighted to hear you had a great experience with us and really appreciate your recommendation.
We look forward to welcoming you and your family again next year! 🚗✈️

Rated 1 out of 5 stars

Book Anyone Else!!!

We booked this service as our usual one was booked up. Pick up was fine but despite having contacted the driver on landing and then again after bag collection we were still left waiting 30mins for the car, we called twice after bag collection and each time it was yes two mins away. then when we got the car back the smell of cigarettes in the car was disgusting (we are non smokers) Will never use this service again. I would recommend to use anyone else but this service.

29 September 2025
Unprompted review
Rated 3 out of 5 stars

The original pick up was fine the…

The original pick up was fine the driver was waiting and all was well, but when I got back to Dublin at 23.00 he was not at the arrivals and in the end after waiting at least half an hour I had to go through to the car park at departures and then pay €3 to get out of the car park, This was not the arrangement I had made with you especially at that hour of night.
Nicola Gardiner car no. 21 1/KE/15

23 September 2025
Unprompted review
RS Express Parking logo

Reply from RS Express Parking

Thank you for sharing your feedback. We’re glad to hear your drop-off went smoothly, but we’re truly sorry for the delay during your return and for the inconvenience caused with the car park fee.

We’ve shared your comments with our operations team to make sure this doesn’t happen again. We really appreciate you taking the time to let us know and hope to have the chance to provide you with a smoother experience next time.

Rated 1 out of 5 stars

If I coul give a minus I would .

If I coul give a minus I would .. left us stranded at terminal, rang several times when he finally answered he said he would get back to us which he never did. Ended up having to get alternative parking

28 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look