I just want to thank the customer service and team at RSPCA pet insurance, they was so understanding and compassionate… going above and beyond to, make sure my dog could get the treatment she neede... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
Company replied
Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
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Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
Company details
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
288 reviews
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This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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Very good value insurance
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted to insure my 12 year old dog without pricing him out of being insured .
Not like my previous insurer who hiked the premium so much after being with them for 5 years they basically said we're not interested any longer because we know we'll have to pay out which they didn't for 5 years prior.
Not impressed and I'll name them Waggle.
I'm really happy I found RSPCA pet insurance .
29 June 2026
Simple questions and good value cover
14 July 2026
It was easy to arrange cover withno…
It was easy to arrange cover withno hard sell pressure. I would recommend to anyone.
14 July 2026
Good product and easy to set up.
Good product and easy to set up.
Also contributes to helping the welfare of other less fortunate animals.
30 June 2026
My policy is up for renewal
My policy is up for renewal with the rspca I might add on the 18th, after hanging on the phone for one hour 32 minutes I gave up, the call centre is a disaster area continually transferring you to different people, and then the long wait starts again, they can't even get the contact number right on their invite to renew email, it's an unobtainable number! Save to say I gave up, horrendous customer service
15 July 2026
Unprompted review
Can’t register for the pet portal for…
Can’t register for the pet portal for either cat. Absolutely useless.
14 June 2026
Fairly Easy
16 June 2026
The price was good
The price was good, the cover is just what we need for our dog, and the purchase process.was really smooth.
3 July 2026
It was easy to do.
9 July 2026
Reliable and reassuring pet insurance
This is a great package and a great price very easy to apply on line straight forward one of the best would recommend havent had to use the service yet but gives me peace of mind knowing that I have cover from a reliable reassuring .organisation should I need it
5 July 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We can only care for animals because of people like you supporting and donating to us. So massive thanks.
Andy from the RSPCA Pet Insurance Team
No fuss or bother and I got what I was…
No fuss or bother and I got what I was looking for,😊
16 June 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We can only care for animals because of people like you supporting and donating to us. So massive thanks.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
We have RSPCA insurance for our two…
We have RSPCA insurance for our two older moggies, and its a no brainer to stay with them for our new addition to the family - Alfie! Price wise its very competitive against other insurance companies.
3 July 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Anna, Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
Easily navigated online portal & I save…
Easily navigated online portal & I save a fair bit on my renewal! Simples!
30 June 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
I decided that in order to help support…
I decided that in order to help support RSPCA in helping animals in need more than just by a small monthly donation, I eould change my pet insurance over to them also which will hopefully help more.
12 June 2026
Reply from RSPCA Pet Insurance (UK)
Dear Ms Swift, Thank you so much for your kind words and for leaving a review! We can only care for animals because of people like you supporting and donating to us. So massive thanks.
Andy from the RSPCA Pet Insurance Team
cheap easy to access and very clear
3 June 2026
Reply from RSPCA Pet Insurance (UK)
Hi Michael, Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team
Application on Line Great
Applied on line which was very good. Unfortunately had to contact admin office which took some sorting out via different tel nos but overall personal service was excellent. Very pleased with customer service
1 July 2026
Reply from RSPCA Pet Insurance (UK)
HI John, Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team
I've got both dogs insured value for…
I've got both dogs insured value for money and staff friendly and helpful
1 June 2026
Reply from RSPCA Pet Insurance (UK)
Hi Michael, Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team
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