From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
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Review summary
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Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
Company replied
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
My Springer Spaniel was diagnosed with IMHA, extremely low white blood cells (severe Anemia ) and had blood transfusions along with several blood tests etc. I duly went to complete the claim form for... See more
Company replied
Company details
- #18 of 32 best companies in Pet Insurance Company
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
238 reviews
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This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
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Reply from RSPCA Pet Insurance (UK)
Hi Chrissie, thank you so much for your kind words and for leaving a review! We're glad you found the service easy to use.
Kate from the RSPCA Pet Insurance Team
Covers my pets for all eventualities…
Covers my pets for all eventualities and give me the peace of mind to know they are able to have treatment they need when they need it.
4 March 2026
Reply from RSPCA Pet Insurance (UK)
Hi Alison, thank you so much for your kind words and for leaving a review!
Kate from the RSPCA Pet Insurance Team
We rehomed Tara from RSPCA Bawtry…
We rehomed Tara from RSPCA Bawtry Rotherham. The free 1 monthPetplan was too expensive to continue cover so I shopped around. RSPCA offered good cover for good benefits and at an affordable price.
5 March 2026
Reply from RSPCA Pet Insurance (UK)
Hi Anne, thank you so much for your kind words and for leaving a review. We're glad to hear you are happy with our price and we're happy to have you and Tara in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
Good value and good service
The change to RSPCA seems to have gone according to plan. The premium we are paying is about 1//3rd of what we were paying for half the level of cover though with higher levels of cover for ancillary services. The cover is with the same insurer so would appear to represent good value.
4 March 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
The RSPCA pet insurance is a SCAM!
The RSPCA pet insurance is nothing more than a scam!
They will happily take your monthly payments until you need to claim and then they just find the first excuse they can to refuse to pay up!
We have had 3 policies for our cats with them and paid a substantial monthly amount. However recently one of our cats needed vet treatment and they have refused our claim.
Not only have I now cancelled all three policies, I have also cancelled my monthly £20 donation to the RSPCA.
I will never give the RSPCA an other penny as long as I live!
5 March 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Nigel, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
So easy to renew with RSPCA at a very…
So easy to renew with RSPCA at a very competitive price
10 February 2026
Reply from RSPCA Pet Insurance (UK)
Hi Valerie, thank you so much for your kind words and for leaving a review. We're glad to hear you are happy with our price and we're happy to have you and your pet in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
My previous cat was insured with RSPpCA…
My previous cat was insured with RSPpCA & i was always happy with how claims were dealt with
31 January 2026
Reply from RSPCA Pet Insurance (UK)
Hi Jenny, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Kate from the RSPCA Pet Insurance Team
Just right for my dog and me
I found this insurance when I wanted to change from my original one, due to the fact it had gone up half as much again. Sometimes it's hard enough to find a good insurance for a crossbreed or a rescue dog as it it, let alone a good one. Personally I can't see why but it is. Finding this one was a godsend. Everything my dog and me needed and for an excellent monthly price. Two happy customers here 😁
4 February 2026
Reply from RSPCA Pet Insurance (UK)
Hi Katrina, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your dog in the RSPCA Pet Insurance family!
Kate from the RSPCA Pet Insurance Team
Competitive rates.
Competitive rates and a policy which fits our dogs needs from a renowned animal charity.
26 February 2026
Reply from RSPCA Pet Insurance (UK)
Thank you for your kind words and for leaving a review! We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family! Thank you for your support.
Kate from the RSPCA Pet Insurance Team
Great service
My vet practice was able to handle the claim for me so I didn't have to complete any forms, in fact I didn't have to do anything apart from check progress of the claim.
I had one query regarding what could be claimed for. When I telephoned the RSPCA helpline I was dealt with politely and efficiently.
11 February 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Jo, thanks so much for leaving a review! We're really glad you're happy with the service we provided and hope your furry friend is on the mend.
All the best, Kate from the RSPCA Pet Insurance Team
Great experience
After only joining rspca pet insurance in January I did not expect my puppy to get sick so soon after in the February where I had to get him emergency medical attention and was hospitalised for 2 days. I was very stressed and worried about the fees as well as My puppy being unwell but after putting in a claim and a few details required from the insurers within 7 days rspca paid me out my claim without any problems. This was a relief and a big weight lifted off my shoulders.
10 February 2026
Reply from RSPCA Pet Insurance (UK)
Hi Carol, thank you for your kind words and for leaving a review. We're really glad you are happy with the service we provided, and we hope your puppy is feeling better!
All the best, Kate from the RSPCA Pet Insurance Team
Customer service is none existent with…
Customer service is none existent with the RSPCA insurance and this is when I haven't even made a claim. All I have been trying to establish is how much my premium will be next year as the policy expires in 2 days time. No response, cant get through on the phone and even the CEO of the RSPCA is just ignoring emails. God only help me if I ever needed to ever make a claim. I appreciate that the RSPCA subcontract the insurance to a third party but if they are putting their name to a product they have to take dome responsibility.
25 February 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Nick, thanks for reaching out and sharing your thoughts with us. We totally understand why you’re frustrated that you've been unable to access our customer services and we’re sorry to hear this has impacted your experience with RSPCA Pet Insurance.
If you would like to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
It was so easy to get a quote for my…
It was so easy to get a quote for my pet insurance, so much cheaper than the others, even the insurance cost renewal with the company I used.
4 February 2026
Reply from RSPCA Pet Insurance (UK)
Hi Christine, thank you for your kind words and for leaving a review! We're really glad you are happy with your insurance product.
All the best, Kate from the RSPCA Pet Insurance Team
I will always use RSPCA insurance for…
I will always use RSPCA insurance for my dog, Ted. They accepted my claim, listened and were responsive. Thank you RSPCA
3 December 2025
Reply from RSPCA Pet Insurance (UK)
Hi Jenny, thanks so much for your kind words and for leaving a review! We hope your Ted is on the mend. Thank you for your support.
All the best, Kate from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Marian, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
All the best, Kate from the RSPCA Pet Insurance Team
Very frustrating service
Very frustrating. I was asked to send medical history for our dog. No problem sent by email as requested. No response. Our vet sent history also no response. I emailed again as I was concerned premium may go up. No response. Phoned them, hung on for 15mins gave up. I assume no premium increase but to get no replies is awful. I want to support a charity RSPCA but won’t renew unless service changes
7 January 2026
Reply from RSPCA Pet Insurance (UK)
Hi Stuart, thanks for reaching out and sharing your thoughts with us. We understand why you’re frustrated that our team didn't confirm receipt of your dog's medical history, we apologise. Our Customer Service Team should be able to follow up if you would like to reach out to them; they can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Good price insurance - and supports a charity!
I bought insurance from the cat from RSPCA as the terms were somewhat more attractive than competitors but it was that fact that RSPCA, as a charity, would benefit from my purchase.
31 January 2026
Reply from RSPCA Pet Insurance (UK)
Hi William, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family! Thank you for your support.
All the best, Kate from the RSPCA Pet Insurance Team
Online quotes…
Very quick online quotes given at a very reasonable price. Excellent value
30 January 2026
Reply from RSPCA Pet Insurance (UK)
Hi Lottie, thanks so much for your kind words and for leaving a review. We're really glad you're happy with our service and price, thank you for your support!
All the best, Kate from the RSPCA Pet Insurance Team
Beyond poor service and process
Beyond poor service and process, had our claim rejected on false basis twice saying no information had been provided about the pet’s history despite the vets twice providing evidence it had been sent.
If you can afford to pay more for a better service, I strongly recommend you do not settle for RSPCA. Unfortunately, as I was a strong supporter of the brand until actually having to make a claim (first time in 10 years).
3 February 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Marie, thanks for reaching out and sharing your thoughts with us. We understand why you’re frustrated that your pet's history was not taken into account and we’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Kate from the RSPCA Pet Insurance Team
Easy to join
Easy to join. Luckily not needed yet. Changed from Petplan which was excellent but cost went up a lot with no clear reason. I’ll only know what the insurance is like if and when I use it.
15 January 2026
Reply from RSPCA Pet Insurance (UK)
Hi Leonard, thanks so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad to have you and your pet in the RSPCA Pet Insurance family!
All the best, Kate from the RSPCA Pet Insurance Team
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