Rugbyticketservice 

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See what reviewers are saying

Rated 1 out of 5 stars

Am very worried. I paid £740 gor 6 tickets for wales v scotland back in september . As february is approaching i ce emailed them several times and have not had the courtesy of any reply???? Reading ot... See more

Rated 1 out of 5 stars

I ordered tickets for the New Zealand v’s Namibia game for the 15th of September 2023, ordered a year and a half ago.I have not received them. I have emailed the Rugby ticket service on numerous occas... See more

Rated 1 out of 5 stars

Rugby Ticket Service sale tickets almost 3 times their facial value. I am appaled by these methods, as there are no valid reasons to explain such a price. I ordered in septembre for a game in february... See more

Company replied

Rated 1 out of 5 stars

I paid €770 for two tickets to England v Scotland then due to covid law changes the match was due to be cancelled. I accepted a voucher for 100% but the England/Italy match I wished to attend only app... See more

Company details

  1. Rugby Shop

Information provided by various external sources

Selling tickets is in the DNA of our company. The passion for sport, with rugby in particular, was central to the establishment of Rugby Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of rugby matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Rugby Ticket Service. The platform to help everyone get those hard to get tickets.


Contact info

All reviews

(171)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, very good service

17 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you a lot for your review!

Rated 3 out of 5 stars

France v England

We received tickets for the France v England game however in my opinion your web site did not fully explain that your ticket category rating against the actual Stade de France category rating were different. I was disappointed with the original tickets you sent however you did respond to my emails/telephone calls and upgraded our ticket allocation which I was grateful for. Cost wise however I was still somewhat surprised that you charged €126 for €40 tickets which seemed extravagant. Trust this helps.

17 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your feedback, this helps us a lot! We will include it in the evaluation. Hopefully we can help you again in the future!

Rated 4 out of 5 stars

All well aranged

All well aranged , relative high prices for the tickets

17 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review and feedback Gert Jan

Rated 5 out of 5 stars

Great !

Thanks to Rugbyticketservice we were freely upgraded and able to enjoy the match from amazing seats ! I definitely recommend it !

17 February 2020
Unprompted review
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Reply from Rugbyticketservice

Happy to hear that you were satisfied with your seats. Thank you for your review and recommendation!

Rated 5 out of 5 stars

Easy to order

Easy to order - good communication via emails and tickets arrived in plenty of time
Seats were excellent and it was a lovely way to celebrate my husbands 60th apart from England losing !! Xx

17 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Amazing Helen! Great to hear that you enjoyed the day. Thank you for your review.

Rated 5 out of 5 stars

Your service was very good and I would…

Your service was very good and I would use you again.

17 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review Bruce. Great to hear the you were satisfied with the service. Hopefully we can help you another time!

Rated 5 out of 5 stars

Very Good communication

17 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Glad to hear that you were satisfied with the communication. Thank you for letting us know!

Rated 3 out of 5 stars

The tickes

The tickes, the situation, wil be better,

17 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your feedback Ignacio!

Rated 4 out of 5 stars

Good ticketing service

We had great seats for the game and they were delivered on time. They were very expensive though.

17 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your feedback!

Rated 5 out of 5 stars

Communication from them was excellent

Communication from them was excellent. Even better was receiving an email the week before the rugby match saying that our tickets had been upgraded! We had fantastic seats.

14 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Glad to hear that you were satisfied with your upgraded seats!

Rated 5 out of 5 stars

Very helpful

Very helpful, good service excellent experience will definitely use them again

13 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you Steven! We are happy to help you another time

Rated 5 out of 5 stars

Great service and Upgraded tickets…

Great service and Upgraded tickets Supplied and considering just diagnosed with cancer recently just what I needed

11 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review Ged. We wish you all the best and strength the coming period!

Rated 1 out of 5 stars

I paid for 2 tickets for €200,00 each

I paid for 2 tickets for €200,00 each. I received €75,00 tickets, few days before the game. Unacceptable ! I couldn't imagine online services like this one were still using such thief methods in 2020...
Won't do it agin. Won't use it again. Won't recommand it of course. I prefer telling everyone I know what happened to me. Maybe a lot of my friends won't be fooled the way I was.

11 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you a lot for your feedback.

I would like to explain you more about the pricing of the tickets.

The price you have paid is the result of several factors. Availability of the tickets, the method of delivery of the tickets and the demand for and supply of tickets determines the selling price. This is the reason that prices may vary from day to day, and sometimes the selling price varies from the original price.

As reseller, we buy and sell tickets above face value from a huge network of suppliers. We aim to give customers the tickets which are increasingly hard to get and let them experience something unique. We are very sorry to read that you did not experienced it like that.

Despite this, we still hope that you enjoyed the match.

Rated 5 out of 5 stars

Spot on

Easy to book and when I had a query it was easy to phone some and actually talk to a person who was very helpful. Would definitely use the site again.

11 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you so much for your review Catherine! We happily help you again a next time.

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