Rugbyticketservice 

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See what reviewers are saying

Rated 1 out of 5 stars

Am very worried. I paid £740 gor 6 tickets for wales v scotland back in september . As february is approaching i ce emailed them several times and have not had the courtesy of any reply???? Reading ot... See more

Rated 1 out of 5 stars

I ordered tickets for the New Zealand v’s Namibia game for the 15th of September 2023, ordered a year and a half ago.I have not received them. I have emailed the Rugby ticket service on numerous occas... See more

Rated 1 out of 5 stars

Rugby Ticket Service sale tickets almost 3 times their facial value. I am appaled by these methods, as there are no valid reasons to explain such a price. I ordered in septembre for a game in february... See more

Company replied

Rated 1 out of 5 stars

I paid €770 for two tickets to England v Scotland then due to covid law changes the match was due to be cancelled. I accepted a voucher for 100% but the England/Italy match I wished to attend only app... See more

Company details

  1. Rugby Shop

Information provided by various external sources

Selling tickets is in the DNA of our company. The passion for sport, with rugby in particular, was central to the establishment of Rugby Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of rugby matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Rugby Ticket Service. The platform to help everyone get those hard to get tickets.


Contact info

All reviews

(171)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Tickets arrived on time and the process was straightforward.

11 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you Wendy!

Rated 2 out of 5 stars

i paid a huge price for a bad seat

i paid a huge price for a bad seat, it was so much
regard
dominique Boumont

11 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you a lot for your feedback. Despite that you were not satisfied with the seats in the stadium, we hope that you enjoyed the match.

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Very Happy with this company. Gratefull for the free upgrade of the tickets, but we understand that this cannot be expected every time.

11 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review!

Rated 5 out of 5 stars

Top event in stadefrance Paris Rugby

Best event ever I've seen in the last two years, an I had visited NFL London game at Wembley, football in London, Dortmund, Munich vor Frankfurt... Next year I want visit a Rugby match again and in 2023 there will be the world championship in France

11 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review. Glad to hear that you enjoyed the match so much!

Rated 5 out of 5 stars

I was sceptical at first

I was sceptical at first, but had nothing to worry about. Great seats, would book through Rugby Ticket Service again.

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review. Glad to hear that were satisfied with the seats in the stadium! we happily help you a next time.

Rated 3 out of 5 stars

Legit tickets but bad seats.

Correct communication and information by mail. Tickets were official and let us in the stadion normally. The negative points: we paid a lot for a ticket and had quite bad seats (one of the lowest rows with a bad view).
So legit tickets but bad seats (for that price).

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you a lot for your feedback. We are sorry to hear that you were not satisfied with the seats in the stadium. Despite that, we hope that you enjoyed the match.

Rated 5 out of 5 stars

Perfect !!!

Perfect !!!
Thank you very much

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review and you are welcome!

Rated 5 out of 5 stars

Great service

Great service no complaints will be buying from these guys again

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review!

Rated 1 out of 5 stars

I have payed 400€ for two tickets and…????

I have payed 400€ for two tickets and they sent to me two tickets at 55€
Where are the 300€ !!!????

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you a lot for your feedback.

I would like to explain you more about the pricing of the tickets.

The price you have paid is the result of several factors. Availability of the tickets, the method of delivery of the tickets and the demand for and supply of tickets determines the selling price. This is the reason that prices may vary from day to day, and sometimes the selling price varies from the original price.

As reseller, we buy and sell tickets above face value from a huge network of suppliers. We aim to give customers the tickets which are increasingly hard to get and let them experience something unique. We are very sorry to read that you did not experienced it like that.

Despite this, we still hope that you enjoyed the match.

Rated 4 out of 5 stars

Great service

Great service, nice upgrade!
A little more expensive than buying directly but the upgrade made it more than worth it!.
Totally recommended!

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review and recommendation!

Rated 5 out of 5 stars

Very good experience

Very good experience , staff Courteous and price competitive

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review! We are glad to you had a good experience.

Rated 5 out of 5 stars

Efficiency

Quick answers, Nice to deal with

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review!

Rated 5 out of 5 stars

Spot on service

Spot on service. Thanks to all

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your trust in Rugby Ticket Service!

Rated 5 out of 5 stars

Efficient service with lots of communications

I was extremely nervous about booking through a reseller but I'd missed the window to get tickets direct and really wanted to get to this game. The service was efficient and ... most importantly ... there was lots of communications about how things would work, an emergency number if we needed help, etc. I would use them again.

10 February 2020
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you a lot for your review!

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