Rugbyticketservice 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Am very worried. I paid £740 gor 6 tickets for wales v scotland back in september . As february is approaching i ce emailed them several times and have not had the courtesy of any reply???? Reading ot... See more

Rated 1 out of 5 stars

I ordered tickets for the New Zealand v’s Namibia game for the 15th of September 2023, ordered a year and a half ago.I have not received them. I have emailed the Rugby ticket service on numerous occas... See more

Rated 1 out of 5 stars

Rugby Ticket Service sale tickets almost 3 times their facial value. I am appaled by these methods, as there are no valid reasons to explain such a price. I ordered in septembre for a game in february... See more

Company replied

Rated 1 out of 5 stars

I paid €770 for two tickets to England v Scotland then due to covid law changes the match was due to be cancelled. I accepted a voucher for 100% but the England/Italy match I wished to attend only app... See more

Company details

  1. Rugby Shop

Information provided by various external sources

Selling tickets is in the DNA of our company. The passion for sport, with rugby in particular, was central to the establishment of Rugby Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of rugby matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Rugby Ticket Service. The platform to help everyone get those hard to get tickets.


Contact info

All reviews

(171)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and communication.

Rugby Ticket Service provided excellent service and communication for Rugby World Cup 2019 Tickets. The automatic refund of the (small) paper ticket fee (as the RWC offered e-Tickets) was a great indicator of Rugby Ticket Service's integrity. Their offer of a 24 hour customer service phone line also instilled confidence (although there was no need for me to call the line).

29 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you very much for your kind words! We hope you had a great time in Japan.

Rated 5 out of 5 stars

Great service

Great service. Thank you for an excelent experience.

28 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review! We are happy to read that you had a good experience

Rated 5 out of 5 stars

Excellent!!

Excellent!!! The purchase was very easy. Tickets arrived via email 3 days after I bought them. I bought tickets for the NZ vs Ireland match (RWC 2019, Quaterfinals) and I had no problem. Very good location! Reliable and Recommended. Thank you very much RugbyTicketService Team !!!

25 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for sharing your experience with our service! We hope to see you again in the future!

Rated 5 out of 5 stars

First time I’ve used Rugby ticket…

First time I’ve used Rugby ticket service I bought tickets for England v Argentina in Japan, excellent service, highly recommended will definitely use again

15 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your kind words. Hope to see you again in the future!

Rated 5 out of 5 stars

great service

great service, ticket came within 24 hours, will definitely use again!

14 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review! Untill next time

Rated 5 out of 5 stars

great experience!

Last minute tickets ordered and received the next day. It was a great first day of our trip to Tokyo!!! Great experience to attend the rugby world cup!

12 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for sharing your experience!

Rated 1 out of 5 stars

I got charged 99 Euro for tickets…

I got charged 99 Euro for tickets (which i didnt mind), BUT, when they were sent out they were worth 45 Euro, the ticket have the price written on them, i was ripped off and do not recommend this site

12 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your feedback Mr. Kelly!

Rugby Ticket Service is a ticket reseller, which means that we purchase and sell our tickets on the secondary market. Because of this, both our purchase price and selling price are based on the current market value. This price can indeed be higher than the face value of the tickets.

Rated 5 out of 5 stars

This is a trustworthy site

This is a trustworthy site. I got my e-tickets within 14 days of buying them and got into the World Cup Wales v Australia match with no problem at all.

I was a bit nervous initially when purchasing online but I need not have worried👍🏻👍🏻

8 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for your review. We hope to see you again in the future!

Rated 4 out of 5 stars

Rugby World Cup tickets

I ordered RWC tickets for Wales v Australia. Tickets arrived 2 weeks before match as promised. Good tickets, great match, excellent result.
Very pleased with professional service despite my initial scepticism.
Would happily recommend to others.

8 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

We really appreciate you took the time to write a review. Thank you!

Rated 4 out of 5 stars

Rugbyticketservice is reliable and can be trusted.

Despite it then having a low profile online presence I took a chance and ordered tickets for the Rugby World Cup in Japan from Rugby Ticket Service. RWC Ltd had expressly forbade the purchase of tickets from what it called "unofficial sources" and issued dire warnings that such tickets would not be honoured. I had found it virtually impossible to buy tickets from RWC Ltd.
My e-tickets came ten days in advance of the tournament and I went on to encounter no problems whatsoever with the scanners on entering stadiums. Any misgivings I may have had were unfounded.

4 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for taking the time to write a review! We hope to see you again in the future!

Rated 5 out of 5 stars

Tickets as described

Bought several tickets to the Rugby World Cup from this ticket service-all went as planned and customer service was good throughout.

1 October 2019
Unprompted review
Rugbyticketservice logo

Reply from Rugbyticketservice

Thank you for sharing your experience with our service. We hope to see you again in the future!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look