Ryder & Dutton Mortgage Advice Bureau Reviews 459

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional conduct, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting the team's ability to explain complex information clearly and provide quick, efficient responses to all inquiries. Reviewers frequently mention the positive user experience, emphasizing how easy and straightforward the process was, especially for first-time buyers. The prompt response times are also a recurring positive point, with many appreciating the quick answers and solutions provided by the team.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of the support received.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

User experience

Customers had positive experiences with user experience. Many reviewers, especially first-time buyers, found... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conor was our Mortgage advisor and he was absolutely fantastic. As first time buyers, we were a little nervous and overwhelmed with the whole process, but Conor made sure to explain everything in ter... See more

Company replied

Rated 5 out of 5 stars

Everything has been smooth and fast! Michael, Shoaib, Holly, everyone behind the scenes have been great and available to talk to and anytime we had questions, we were provided with quick answers and... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied


Company details

  1. #53 of 87 best companies in Mortgage broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

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Rated 5 out of 5 stars

MAB Review - Dominic Challinor and Peter Hill

Dominic Challinor and Peter Hill have helped us remortgage and the service they have provided is nothing short of fantastic! After the sale of another property fell through it made our original remortgage proposal null and void. At short notice, both Dominic and Peter sprung in to action helping us secure another deal. I cannot fault them - thank you both

1 December 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that we could help you remortgage, especially after the challenges you faced. We appreciate your kind words and are glad we could secure another deal for you at short notice. Thank you!

Rated 5 out of 5 stars

Working with Sharelle Taylor and Cassie…

Working with Sharelle Taylor and Cassie Coates was an exceptional experience. As first-time buyers, we were overwhelmed, but SharelleTaylor took the time to clearly explain all our options, making sure we understood the pros and cons of each. We never felt pressured and felt completely confident in the solution they found for us.

28 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was exceptional! It's wonderful that you felt confident and well-informed as first-time buyers. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Overall Experience and Recommendation

Overall Experience and Recommendation
The combined effort of Sharelle Taylor and Cassie Coates made what is typically a stressful process feel smooth, transparent, and manageable. I highly recommend this team to anyone looking for expert mortgage advice and exceptional administrative support.
Thank you both for your hard work and dedication!

28 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process felt smooth and manageable. Thank you for acknowledging our team's hard work and dedication. We appreciate your recommendation!

Rated 5 out of 5 stars

Ryan and Laura did a brilliant job

Ryan and Laura did a brilliant job! I had my offer within 2 weeks. They kept me well informed throughout the whole process. I would recommend anyone to use them for your mortgage. Thank you! ☺️

17 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a brilliant experience! We're so glad that you were well-informed and received your offer quickly. Thank you for recommending us!

Rated 5 out of 5 stars

Amazing! Would definitely recommend to anyone needing a mortgage!

Vicky and Cassie have both been amazing when dealing with my mortgage for me. They are really knowledgeable about the products on offer, and responded to all queries in a really timely matter. Nothing was too much trouble and I would highly recommend them for supporting anyone to go through mortgage applications. 5 stars ladies!

18 November 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was amazing. It's great to know the team's knowledge and timely responses were helpful. We appreciate your recommendation and thank you for your feedback!

Rated 5 out of 5 stars

Insurance renewal

Harriet helped us renew our insurance package. Every communication session was arranged with clarity ahead of time, and support documents were provided to give us a flavour of what information would be needed. Communication itself was pleasant and fruitful. We understood what we are signing up for and what steps we need to take going forward to complete the process. Pleased with the process overall

28 October 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your positive feedback regarding the support and communication you received. It's great to know you felt informed and understood the steps involved.

Rated 5 out of 5 stars

Great service!!

Good informative communication from Conor making it a service I would return to use again and again.

14 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

Thank you for sharing your feedback; we appreciate it.

Rated 5 out of 5 stars

Ryan was great in ensuring I got the…

Ryan was great in ensuring I got the best mortgage and explained every step. Thanks to Laura who was very helpful in the process. I would highly recommend them both

14 November 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a positive experience and that you received the best mortgage for your needs. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

I really appreciate the way Sharelle and Cassie handle my application.

I really appreciate the way Sharelle handle my application professionally before she handed over to Cassie. Both did an amazing job 👏.
I will recommend Sharelle anytime and any day. She was so respectful and polite when dealing with my application. Thank you so much both of you for the wonderful job.

18 October 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the handling of your application. It's great to know that our team's professionalism made a difference.

Rated 5 out of 5 stars

Everyone I dealt with at Ryder and…

Everyone I dealt with at Ryder and Dutton were absolutely supberb. Nothing was too much trouble and there was someone at the end of the phone if I had any questions.

14 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so happy to hear that everyone you interacted with was superb and helpful. It's great to know our team was always available to assist you!

Rated 5 out of 5 stars

Conor and Lizzie have been fantastic

Conor and Lizzie have been fantastic. I've been kept fully informed throughout the process and they are always on the other end of the phone to answer all my questions. As a first time buyer, it can be a difficult process to navigate and they have made it all so easy. Thank you again

12 November 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the support you received made the process easy, especially as a first-time buyer. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Extremely helpful and informative

Extremely helpful and informative. made the whole process simple and easy.

3 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our assistance made the process simple and easy for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Yes very good xxx

31 October 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're glad you had a very good experience. Thank you for your positive feedback; we appreciate it a lot.

Rated 5 out of 5 stars

Mortgage advisor

Andrew Pilkington was great talking us through all the information we needed to provide & dealing with any queries we had. He listened to what we needed in a mortgage & found us the right product. We had good communication with Andy & also with Lucy Simpson who kept us up to date with everything we had discussed & advised us on how to collect certain information.

27 October 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a great experience. It's wonderful that you felt well-informed and supported throughout the process. We appreciate your positive feedback regarding the communication and the service you received in finding the right mortgage product for your needs.

Rated 5 out of 5 stars

The staff have been very professional…

The staff have been very professional accurate and effective. Big shout out to Pete and Dom for their professionalism and patience. You do a great job !

24 October 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate you taking the time to share your positive experience. We're happy to hear that our team was professional, accurate, and effective for you.

Rated 5 out of 5 stars

The experience with my mortgage advisor…

The experience with my mortgage advisor Sharelle has been wonderful , everything was explained and dealt with professionalism and in a timely manner.

6 October 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your mortgage experience was wonderful! We appreciate you mentioning the professionalism and timely manner in which everything was handled.

Rated 5 out of 5 stars

A Very Positive Experience!

​As a first-time buyer, I was dreading heading into the process of securing a mortgage. I was pleasantly surprised to find that Conor had everything under control.

​He explained the process thoroughly and reaffirmed the steps as we reached each stage, including when Lizzie would become involved to support the application. I really appreciated this, as I don't deal well with an immediate change of contact person.

​At all stages, I was openly asked if I had any questions or feedback on the process so far. While gathering paperwork was a stressful undertaking for me, going back and forth with my accountant (I imagined Conor banging his head against his office wall!), he was nothing but patient and friendly.

​Success! Mortgage secured! Thanks to Conor and Lizzie for making this a smooth process and, on the whole, a positive experience!

19 October 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your first-time buying experience was smooth. We appreciate your feedback regarding the clear communication and support provided during the mortgage process. We're glad we could make it a positive experience for you!

Rated 5 out of 5 stars

First class experience

From start to finish as first time buyers, both myself and my partner couldn’t fault a single thing they have done, Ryan and his assistant Laura made the whole process seamlessly smooth, the experience was stress free and they more than willing to listen, explain and answer any questions we had, would highly recommend sourcing a mortgage through Ryan and his team. Thank you again

16 October 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your first-time home buying experience was smooth and stress-free. We appreciate you highlighting our team's willingness to listen and explain everything clearly. Thank you for recommending our services!

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