Ryder & Dutton Mortgage Advice Bureau Reviews 459

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process stress-free and easy to understand. Many highlight the excellent service, noting the quick response times and clear communication, which kept them informed at every step. The user experience is frequently described as smooth and efficient, with many appreciating the personalized approach and guidance provided. However, some customers also noted that dealing with multiple people could be confusing, making it difficult to know who to ask specific questions to avoid repetition or unexpected information. A few other people also felt that an initial in-person meeting could help tailor support to individual customer knowledge levels.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and support... See more

User experience

Customers had positive experiences with user experience, with many first-time buyers finding the process... See more

Response time

Users describe positive interactions with response time, highlighting excellent and effective communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied

Rated 5 out of 5 stars

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting... See more

Company replied


Company details

  1. #53 of 87 best companies in Mortgage broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was a very smooth process to…

Was a very smooth process to re-mortgage for an help to buy. Conor and lizzie where amazing very approachable and answered any question’s I had and put all the stress I thought this process was going to cause to bed. Would definitely recommend Ryder and Dutton mortgage to friends and family and will use there services again in the future.

13 October 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy the remortgage process for your help to buy was smooth. It's great to hear that our team was approachable and helpful, easing any concerns. We appreciate your recommendation!

Rated 5 out of 5 stars

I had the pleasure of working with Ryan…

I had the pleasure of working with Ryan as my mortgage advisor, and I cannot recommend him highly enough. From start to finish, Ryan demonstrated exceptional professionalism, deep knowledge of the mortgage market, and a genuine commitment to providing the best possible service. He took the time to clearly explain all available options, ensuring I fully understood each stage of the process.

What stood out most was his teams responsiveness and attention to detail — no question was ever too small, and they always made sure I felt informed and confident in my decisions. Their proactive communication and ability to simplify complex information made what could have been a stressful process feel smooth and straightforward.

Thanks to Ryan and Laura, with their expertise and support, I was able to secure the right mortgage for my needs with complete peace of mind. I would not hesitate to recommend him to anyone looking for a knowledgeable, trustworthy, and client-focused mortgage advisor.

26 August 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate you sharing your experience! We're happy to hear that our team's knowledge and responsiveness made the mortgage process smooth and straightforward for you. It's great to know you felt informed and confident in your decisions. Thank you for recommending our services!

Rated 5 out of 5 stars

My experience has been a very positive…

My experience has been a very positive one. My mortgage advisor Rob Paley has been a massive support all through the stages. With the help of Harriet Thompson my dedicated administrator the whole process has been seamless and hitch free. Would definitely recommend MAB to anyone.

9 October 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a positive experience. We appreciate your recognition of the support provided during the process, and we're glad it was seamless for you. Thanks for recommending our services!

Rated 5 out of 5 stars

Genuinely useful advice and service, highly recommended.

Vicky Charlesworth and Cassie Coates were brilliant and helped me so much as well as saving me a lot of money. They were communicative, understood what I needed and had knowledge of where I was up to with my mortgage, insurance and house purchase without me having to explain each time I spoke. I couldn't have asked for more from them and I'm really happy with how everything went. They made sure I knew when they needed info from me and they always stuck to, or were available for, agreed phone appointments. At no point did I feel pressurised into anything that didn't meet my needs and I'm really happy with the mortgage and insurance that I took out with them. Thank you so much, you made everything so much easier than I thought it would be and you made sure I was kept informed throughout.

1 September 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that the team's communication and knowledge were so helpful during your mortgage and insurance process. We appreciate your kind words and are glad we could make the process easier for you. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Excellent !

Excellent !

Connor and Lizzie have been fantastic, very efficient and helpful throughout the whole process. They’ve made this part of securing our dream home so easy and stress free. We would I definitely recommend them! Thank you

7 October 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team provided such efficient and helpful support! We truly appreciate your recommendation and thank you for sharing your positive experience.

Rated 5 out of 5 stars

Knocked back by both Lloyds and another…

Knocked back by both Lloyds and another brokers. Ryan got me a mortgage offer within two weeks. Not much more to say really. A*

1 October 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that we secured a mortgage offer for you after the challenges you faced. We appreciate your feedback!

Rated 5 out of 5 stars

Always there to take time to explain…

Always there to take time to explain and answer questions and help to find resolution to any issues

3 October 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team is helpful and responsive. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Amazing!

What a roller coaster of a ride it has been. Conor and Lizzie have helped us with the ups and downs of the wonderful world of mortgages. At one point, when I thought all hope was lost, Conor came to the rescue. Thank you so much. I would definitely recommend their services. No doubt we will be back in contact in the future.

3 October 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that we could help you navigate the mortgage process's challenges. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Would recommend as a first time buyer.

I was supported by Ryan and Laura throughout the process, they were able to secure me a mortgage when another service was not able to. No question was too silly and they got back to me as soon as they could. It was a long and overwhelming process and Ryan and Laura made my experience easier overall. Even after I have moved in, Ryan has responded to my messages and answered my questions promptly and professionally.
Thank you both. I truly would not be in my first home right now if it wasn't for you guys!

26 August 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy we could support you in securing your mortgage and make the process easier. It's great to hear that our team was helpful and responsive, even after you moved in. Thank you for your kind words!

Rated 5 out of 5 stars

Great service!

Ryan provided an excellent, high quality service and was incredibly helpful throughout the process. He provided us with in depth information, helped us feel relaxed and provided much welcomed guidance. I would highly recommend Ryan to anybody looking for support in future!

23 September 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the support you received was excellent and helpful! Thank you for your recommendation!

Rated 5 out of 5 stars

Conor was amazing

Conor was very professional, very patient and always coming back almost immediately. Thank you very much!

22 September 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the service was professional and prompt. We appreciate you taking the time to leave us this great feedback!

Rated 5 out of 5 stars

Ryder & Dutton MAB, great value for money service

We've been using Ryder & Dutton MAB ever since our first house purchase in 2017 and it wasn't a question that we would reach out to them again for our renewals in 2020 and 2025. Their service, knowledge and expertise just took all of the uncertainty and complexities of mortgages out of the equation for us and we knew we could just rely on them to ensure we got the best deal possible.
Our contact Mick Royle has been first class throughout, his communication with us has been prompt, friendly and he's always answered everything with clear explanations to help us in our understanding.

Our MAB support administrator, Mohammed Shoaib has been speedy and prompt in processing our application and ensuring the paperwork was uploaded quickly to our account for review.

All in all, we can't fault this service and believe its great value for money if navigating the world of mortgages and mortgage rates is not in your own area of expertise.

22 September 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our service has consistently met your needs since 2017. It's great to know that the team's knowledge and expertise helped simplify the mortgage process for you. We appreciate your kind words and thank you for your continued trust in our services.

Rated 5 out of 5 stars

Man we’re super helpful

Mab were super helpful. My initial contact was with Peter hill and he was amazing. Explained the full process and helped me get the best deal possible. Dominic took over from Peter and he was also fantastic, keeping me updated on the progress of my mortgage and helping to get it over the line

12 September 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that our team members were helpful and kept you informed throughout the mortgage process. Thank you for your kind words!

Rated 5 out of 5 stars

I had an amazing experience with Ryder…

I had an amazing experience with Ryder & Dutton Mortgage Advice Bureau and Staff. From the very beginning, the advisor was friendly, knowledgeable, and incredibly patient, taking the time to explain every step of the mortgage process clearly and thoroughly.

They gave me all the support that I needed and also helped me find the right mortgage deal for my situation and kept me informed throughout, responding promptly to any questions I had. The whole process felt smooth and stress-free, which made a big difference, especially as a first-time buyer .

I really appreciated how professional and approachable the team was – they genuinely went the extra mile to make sure everything was in place. I wouldn’t hesitate to recommend them to anyone looking for honest and reliable mortgage advice.

Thank you again for all your help!

16 August 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding our team's knowledge, support, and clear communication throughout the mortgage process. Thank you for recommending our services!

Rated 5 out of 5 stars

Highly Recommend!!!

I honestly could not be happier with the help that I have received from my Mortgage Advisor Ryan!
I was worrying so much and hadn't a clue where to start or what any of it even meant but he made the whole process, quick, easy and actually quite enjoyable!
Ryan explained everything to me in a way I could understand. He was patient and understanding and answered all the questions I had..(and there was a LOT) 😅
Throughout the whole process I felt happy and at ease with and I couldn't be more thankful for all the work he has done!
I would HIGHLY recommend Ryan and his team to anyone in need of mortgage advice as they truly DO go above and beyond!
Thank you!!!!

12 September 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage advice you received was so helpful! We appreciate you sharing that the process was quick, easy, and enjoyable, and that everything was clearly explained. Thank you for recommending our team!

Rated 5 out of 5 stars

Zara and Harriet were brilliant

Zara and Harriet were brilliant - they went above and beyond!

11 September 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that you had such a positive experience! Thank you for taking the time to leave us this great feedback.

Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service provided by Conor and Elizabeth.
As a first time buyer, jumping into the process initially seemed daunting but the level of communication and clarity in explaining what was going on and what was needed was exceptional, immediately putting me at ease.
They kept me well informed throughout and had a prompt reply to any questions I had, working with outstanding professionalism throughout and ultimately securing a great result at the end.

1 September 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the service exceeded your expectations during your first home-buying experience. We appreciate your kind words about the communication and clarity provided. It's great to know we helped secure a fantastic outcome for you!

Rated 5 out of 5 stars

Thanks to conner and lizzie

Thanks to conner and lizzie, they explained the process clearly, and made it very easy to understand the process,
Can't thank them enough

10 September 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the explanation of the process was clear and easy to understand. We appreciate you taking the time to leave us this great feedback.

Rated 5 out of 5 stars

Dedicated support

Dom and Peter from the get go have been a lifeline in this complex process.
As someone who struggles with finance and being organised, I have been really grateful with the tailored support I have had. Without them, I would have still been trying to navigate everything myself and would have ended up paying a lot more
Thank you so much .

29 August 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the support provided was a lifeline during a complex process. We appreciate that you found the tailored support beneficial, especially with finance and organization. Thank you so much for your positive feedback.

Rated 5 out of 5 stars

Really great service

Really great service. Always available to answer the questions. Can't speak higher of Ryan and his team

29 August 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and responsive.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look