Ryder & Dutton Mortgage Advice Bureau Reviews 459

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional conduct, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting the team's ability to explain complex information clearly and provide quick, efficient responses to all inquiries. Reviewers frequently mention the positive user experience, emphasizing how easy and straightforward the process was, especially for first-time buyers. The prompt response times are also a recurring positive point, with many appreciating the quick answers and solutions provided by the team.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of the support received.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

User experience

Customers had positive experiences with user experience. Many reviewers, especially first-time buyers, found... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conor was our Mortgage advisor and he was absolutely fantastic. As first time buyers, we were a little nervous and overwhelmed with the whole process, but Conor made sure to explain everything in ter... See more

Company replied

Rated 5 out of 5 stars

Everything has been smooth and fast! Michael, Shoaib, Holly, everyone behind the scenes have been great and available to talk to and anytime we had questions, we were provided with quick answers and... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied


Company details

  1. #53 of 87 best companies in Mortgage broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

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Rated 5 out of 5 stars

Stress-free and quick

Meg and Holly provided an stress-free, quick service and gave fantastic advice on our mortgage and moving services. Thank you so much!

16 December 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team provided such a stress-free and quick service. We appreciate your kind words and are grateful for your feedback!

Rated 5 out of 5 stars

The process was good

The process was good, only the delay from the vendors side

12 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process was good and appreciate your feedback.

Rated 5 out of 5 stars

Rob Paley and Katie Sleightholm are the experts!…

Rob Paley and Katie Sleightholm made our experience great! From the start to finish we were guided and advised with their expert advice and years of experience. Rob and Katie were always quick at hand to answer any questions we had. We felt very comforted knowing we had the experts helping us through the process. I will always strongly advise anyone to speak with Rob and Katie for your mortgage in the first instance, they are the experts and you'll be so happy you did! Trust me! Thank you so much Rob and Katie.

16 January 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our guidance and expertise made your experience great. It's wonderful to know that we were able to provide comfort and answer your questions effectively. Thank you for your strong recommendation!

Rated 5 out of 5 stars

Skilled, kind, caring and thoughtful

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off on his Christmas annual leave, a lot of care and thought went into the process which can be overwhelming at the best of times, especially around Christmas.

14 January 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate you highlighting the care and attention to detail provided, even during the Christmas break. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

I like the professionalism they showed me amd break down informations which was easy to understand i would highly recomend the company ryder and dutton have been helping me with my mortgage

My experience with ryder and dutton was smooth and i like the approach they explained to me about the product and brake it down to simple to understand

9 January 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was smooth and that our approach to explaining the product was helpful and easy to understand. Thank you for your feedback.

Rated 5 out of 5 stars

Conor and Lizzie have made my mortgage…

Conor and Lizzie have made my mortgage process feel so easy and smooth! I couldn’t recommend them more, great communication, quick responses and really took the time to find me the best product to go with. Thanks guys!!

14 January 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear that the mortgage process was easy and smooth for you! We appreciate your kind words regarding our communication and dedication to finding the best product. Thanks!

Rated 5 out of 5 stars

Conor was fantastic

Conor was fantastic, he was very thorough and made the whole process extremely easy. We are glad we used the MAB and will be happy to use again.
Lizzie was great also.

25 December 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process was easy and thorough for you. We appreciate your feedback and are glad you had a great experience. We look forward to helping you again!

Rated 5 out of 5 stars

Highly recommend using the Mortgage…

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sorted efficiently. Any questions we had he was quick to answer and offer his advice. Thank you Michael.
Shoaib on the support team also helped us to finish the finer details of mortgage offer, again being very efficient in responding and helping us out, thanks!

9 January 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your positive feedback and thank you for recommending our services.

Rated 5 out of 5 stars

Vicky made our experience great

Vicky made our experience great, she is very attentive and provides a person centred approach. She is able to provide information upon request and has reassured us throughout the experience. As first time buyers we needed guidance, Vicky allowed us to feel at ease.

29 December 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was great! We appreciate your kind words regarding the support provided, especially as first-time buyers. Thank you for your feedback.

Rated 5 out of 5 stars

An excellent service overall

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting me. Many thanks to Zara and Harriet for the assistance they both provided. Cannot fault them and will be happy to recommend them to whoever needs their mortgage/ remortgage doing.

23 December 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words and thank you for your recommendation!

Rated 5 out of 5 stars

Very good

Lucy and Andy was great , they given us very clear information and easy to understand. All round good experience.

23 December 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the information provided was clear and easy to understand. Thank you for your positive feedback and for sharing your experience!

Rated 5 out of 5 stars

Vicky and the team are real pro's

Vicky and the team are real pro's. Couldn't help enough. No matter much I struggled with any tech issues. Took me through things 1 step at a time with patience. Everything was smooth and swift.

11 December 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team was able to provide you with smooth and swift assistance! We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

5 stars for Vicky and Cassie !!

We had our mortgage advice from Vicky and Cassie. We couldn’t recommend them enough. As it’s our first time buying a house and applying for a mortgage we didn’t have a clue what we were doing !!
Vicky talked us through everything that happens and everything we need to get in place etc. even after we had our mortgage accepted, they helped us with everything we had to send over to our solicitors and answered any questions we had. Really fast response as well from both of them and always there when we needed them. Cannot thank you enough !

1 October 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate you sharing that the mortgage advice was helpful, especially as first-time buyers. It's great to know that our support made the process smoother. Thank you!

Rated 3 out of 5 stars

More data and support for first time buyers please

I do like the frequency of communication and quick response to emails and calls. It is because we are first time buyers, I would've really appreciated a glossary to decode some of the terminology used in house buying, mortgaging and procedures. There are at least 4 people we are dealing with and it is very confusing to understand what questions we should ask different people. A list a pdf or info graphic to break the process down would be so much better. That way we dont bother everyone with the same question and don't feel like surprises are greeting us every week and when we read the documents sent to us, we read them knowing this is the format used and is not something to be worried about or a misunderstanding. A lot of us are happy to meet on teams due to our busy schedules but perhaps it should be encouraged to meet in person first time so everyone knows how little or enough knowledge the customer has and to design support accordingly.

30 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We’re very sorry to hear that you’ve been left feeling confused about who to contact. The house-buying process can be complicated, especially for a first-time buyer.

There are several parts that need to work closely together during this process, including your conveyancer, the estate agent, and your mortgage provider, whether that’s a bank or a broker. It’s difficult for us to advise or help with a specific query without first knowing what the question was. Although it’s a bit late now, if you had contacted our dedicated mortgage support team and your assigned adviser, they would have been happy to answer your question or direct you to the right person.

We appreciate your feedback, and we will look at how we can make this process clearer in the future.

Rated 5 out of 5 stars

Responsive with replying to email and…

Responsive with replying to email and providing regular updates.

9 December 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team's responsiveness and updates were helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great team!

Conor and Lizzie were great when handling my case. Both very friendly and helpful, I was updated at every step. Conor was brilliant when dealing with my anxieties, questions and queries along the way. I would recommend the team to anyone looking for mortgage advice!

3 December 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a positive experience! It's great to know that our team was friendly and helpful, and that the updates and support provided helped ease your concerns. Thanks for the recommendation!

Rated 4 out of 5 stars

My Advisor Adam was really professional…

My Advisor Adam was really professional and made the process easy

14 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're glad the process was easy, and the advisor was professional. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Great Service!

The Conor our advisor was very helpful laid out the processes very clearly and helped us with any queries or worries we had.

Went as far as to map out possible expenditure and made sure we were in the right place for the mortgage as well as pointed us in the right direction for surveys and insurance!

I highly recommend this service as it took a lot of the stress and worry of buying a house!

3 November 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the advisor helped clarify the processes and alleviate your concerns. It's great to know the expenditure mapping and guidance for the mortgage, surveys, and insurance were beneficial. Thank you for recommending our service!

Rated 5 out of 5 stars

We are in the process of securing…

We are in the process of securing another mortgage with MAB and just wanted to let you know how impressed we have been with the Robert Paley. It was so reassuring to deal with a representative who really embodies the knowledge and skills of the consummate professional .
Please pass on our sincere thanks to him for making the often stressful experience so easy.

11 November 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know the representative made securing your mortgage easier. We appreciate you sharing your feedback and will certainly pass on your thanks.

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