Ryder & Dutton Mortgage Advice Bureau Reviews 459

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process stress-free and easy to understand. Many highlight the excellent service, noting the quick response times and clear communication, which kept them informed at every step. The user experience is frequently described as smooth and efficient, with many appreciating the personalized approach and guidance provided. However, some customers also noted that dealing with multiple people could be confusing, making it difficult to know who to ask specific questions to avoid repetition or unexpected information. A few other people also felt that an initial in-person meeting could help tailor support to individual customer knowledge levels.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and support... See more

User experience

Customers had positive experiences with user experience, with many first-time buyers finding the process... See more

Response time

Users describe positive interactions with response time, highlighting excellent and effective communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied

Rated 5 out of 5 stars

An excellent service overall. With gokd guidance and advice along the entire process and painless as possibly be. As well the fact they were able to get a good deal and ensuring no surprises awaiting... See more

Company replied


Company details

  1. #53 of 87 best companies in Mortgage broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

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Rated 5 out of 5 stars

Fantastic mortgage broker

We chose to go with Conner from Ryder and Dutton and what a fantastic experience from start to finish. The team Conner and Abby have been nothing but helpful throughout the whole process. Cannot fault the experience. Everything was made easy and simple and Conner secured a competitive mortgage for us very quickly. Would 100% recommend for anyone looking for a mortgage broker. 10/10 experience

21 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had a fantastic experience. We appreciate your kind words about the team's helpfulness and the ease of securing your mortgage. Thank you for recommending our services!

Rated 3 out of 5 stars

Disappointed

I wish I could go higher but I have to say I have been very disappointed. As a first time buyer everyone told me I should use an advisor however my experience has not been great. Ryan told me right in the beginning that he would handle everything and talk me through the whole process. This has turned out to be a very stressful process as I have constantly had to chase for everything only to be told that he couldn’t speak to people on my behalf. I have had no direction and especially when getting my documents together, having documents rejected but not told why was very frustrating.

I was promised a lot in the beginning that just wasn’t delivered. I’ve paid a lot of money for a service that just wasn’t up to standard for the price.

1 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

Thank you for taking the time to share your experience with us.
We are sorry that the service you received did not live up to your expectations. We do strive to ensure that our customers receive a mortgage offer as quickly as possible and can see that our team managed to obtain your mortgage offer within a week of application which is well ahead of our expected timescales. That said, we do take your comments seriously and will investigate with your adviser to learn how we can improve our service going forward.

Rated 5 out of 5 stars

Ryan is absolutely brilliant

Ryan is absolutely brilliant, keeps me up to date with the process, answers any questions I need answering and is very informative and is willing to search for the best deals!
Highly recommend

22 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! It's great to know that you felt well-informed and supported throughout the process. Thank you for recommending our services!

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Ryan and his team were supportive, kept us well informed, and made the whole process smooth and stress-free. Highly recommend!

18 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our service met your expectations! We appreciate your kind words and are glad the process was smooth and stress-free for you.

Rated 5 out of 5 stars

Robert paley

Robert paley. Is excellent. Nice and friendly.
Phoning me on his days off . Very helpful. And he's got the job done .thank you Robert

18 July 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so happy to hear that you had such a positive experience! Thank you for your feedback.

Rated 5 out of 5 stars

Ryan was incredibly helpful throughout…

Ryan Constantine was incredibly helpful throughout my remortgage process. He explained everything clearly, was always responsive, and made the whole experience smooth and stress-free. I really appreciated his professionalism and support—highly recommended!

10 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your remortgage process was smooth and stress-free. We appreciate your kind words regarding the clear explanations and support you received. Thank you for your recommendation!

Rated 4 out of 5 stars

Experience working with Ryan…

Experience working with Ryan Constantine and Laura Turney has been amazing they’ve been very helpful when dealing with a very poor solicitor experience and helped me with this.

10 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team was able to provide valuable assistance. Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Great

Conor was great from beginning to end, I'm tecno idiot , he helped with every aspect. I'd have struggled with out his coaching .

3 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our assistance was so helpful to you. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Couldn't recommend enough!

Conor and Abi were great in helping us secure our first mortgage, they made the experience stress-free and easily guided us through the process. They answered all of our questions and communicated really well, couldn't recommend them enough! 10/10 service

9 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that they made securing your first mortgage stress-free. It's wonderful that they guided you well, answered your questions, and communicated effectively. We appreciate your recommendation!

Rated 5 out of 5 stars

Really helpful

Very patient and understanding, being first time buyers we had alot of questions etc.

9 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're glad you felt supported during your first home-buying experience. We appreciate you sharing your positive feedback with us!

Rated 5 out of 5 stars

The Advisor that handled my case

The Advisor that handled my case is a talented individual with great communication skills and is empathetic. She is pleasent and has patience. She makes me informed with all necessary advice that is useful for me as a first toke buyer. Her name is Sharelle Taylor and her assistant Casie Coaste.

5 June 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. Thank you for sharing your feedback

Rated 5 out of 5 stars

10/10 experience!!

our adviser Michael Royale was amazing, made the entire process so easy and answered all our questions to make sure we fully understood the process as first time buyers! Mohammed Shoaib was also very helpful answering our queries and making sure we’re up to date, can’t recommend them enough

8 July 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team made the process easy and ensured you understood everything as first-time buyers. We appreciate your positive feedback and thank you for recommending our services!

Rated 5 out of 5 stars

Very helpful and highly recommended

Ryder & Dutton Mortgage Advice Bureau made life easy for me with regards to sorting my Mortgage out, and also helping me with Life Insurance and any Critical Illness Cover/Income Protection Cover that I may need. Meg Bell and Harriet Thompson made the whole Mortgage procedure hassle-free and stress-free, they did all the work for me and provided an excellent service. Meg Bell kept in contact with me throughout the whole process, letting me know any updates and was always responsive to any queries I had. I really appreciate the help you gave me, and just want to say thank you so much for making the whole process stress-free and easy to understand, from start to finish. As a first-time buyer, there was a lot of information I was being asked, and given, and it could have got quite complicated if Meg hadn’t have helped - so thank you very much! I was then put onto Harriet Roberts, to help discuss what policies would be best for me - again it was all made simple and easy to understand with regards to me choosing the right Life Insurance/Critical Illness Insurance/Income Protection cover - Harriet and her admin Abi Jacques were always available to help if ever I needed to speak to them. Again, thank you very much. I highly recommend Ryder & Dutton Mortgage Advice Bureau!

6 May 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your mortgage and insurance process was made easy and stress-free. We appreciate your kind words regarding the clarity and support you received as a first-time buyer. Thank you for recommending our services!

Rated 5 out of 5 stars

Seamless Experience

We have received excellent support and timely response to our enquiries from Ryder & Dutton. Cassie Coates from the mortgage support team and Sharelle Taylor, our mortgage adviser were incredibly helpful throughout this process. We can recommend Ryder & Dutton, Cassie, and Sharelle to anyone looking for seamless experience.

27 June 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you received excellent support and timely responses. It's great to know that Cassie and Sharelle were helpful. Thank you for recommending us and for your positive feedback!

Rated 5 out of 5 stars

Mortgage assistance

Really happy with the service that has been provided by vicky charlesworth and cassie coates.

Couldnt have asked for 2 better people to be handling my mortgage

Will continue to use in the future

Thank you

30 June 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you're pleased with the support you received. We appreciate your kind words and are grateful for your continued trust in our services for your mortgage needs.

Rated 5 out of 5 stars

Thank you thank you thank you

Vicky Charlesworth and Cassie Coates are dealing my my mortgage at the moment and I really couldnt ask for a better team to be handling my mortgage.

They are going above and beyond for me, especially as my case isnt as cut and dry as most mortgages.

Always on hand to help and reply quickly.

Cant recommend these enough. Thank you again

28 June 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your kind words! We are so glad to hear that you've had such a positive experience. It's great to know that the team has been so helpful during this process. Thanks again!

Rated 5 out of 5 stars

Andy and Abi were fantastic

Andy and Abi were fantastic, really helped us and did a lot for us, including going to great lengths to find us alternatives and support us through what turned out to be a longer process than expcted, thank you!

18 June 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team provided fantastic support! We appreciate your kind words and are so glad we could assist you through the longer process. Thank you!

Rated 5 out of 5 stars

Smooth and simple

Everything has gone smoothly and they've kept me up so date on all the important information

12 June 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that everything went smoothly and that we kept you informed with important information. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent professional service and kept…

Excellent professional service and kept updated by Abi. Thank you

17 June 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you received excellent service and appreciate Abi keeping you updated. Thank you for your positive feedback.

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