Samsungwarranty 

Unable to use the warranty for a washing machine we bought off Samsung. We installed the machine a few months after buying it (due to building work) and found the auto dispenser feature was poor from the very start after the 1st wash. Customer services finally stated it was a "customer experience" problem and there was nothing wrong with the machine.

Shocking terrible customer service from Samsung. 4 month old vacuum , wheel falls off scratches flooring . NOT covered by warranty , begs the question. What is covered?. Needless to say I will never buy a Samsung product ever again .i wish I had read reviews on trustpilot before my purchase . I had always assumed Samsung had a good reputation . But I struggle to see a good review on trustpilot.

Samsung tv does not give value to after sales. I bought a samsung tv and it is only 3 months old and samsung says the defect is not covered by the warranty. So what is covered by the warranty then. Is it just for show.

Have spent all day trying to arrange to have Samsung washing machine repaired under warranty. Have water leak from base of machine, have to supply photographic evidence of leak. Base of machine 10-20mm above floor, so difficult to photograph this. Basically no photo, no repair. Absolutely ridiculous!
Put on hold for 59mins. Still to resolve this. Call centre abroad, very difficult to hear or understand call handler. Complaints procedure useless, as they cannot action anything. DO NOT buy Samsung washing machine!!

Bought a Samsung TV through Samsungs partner scheme which gives a discount for those registered on it through selected retailers..Printed out the Ts & Cs and thought it would cover us because we actually bought it through Samsung. Oh how wrong I was
, after registering for the extra warranty thought no more about it until today when I had an email rejecting my application. Because we bought it through a registered partner getting a small discount I was told it didn’t meet their Ts&Cs and to get the 5 year warranty we would have to buy it directly through them at full price…. Spent at least an hour on the the phone to customer services speaking to someone which I really couldn’t understand was a total waste of time.
So unless you pay full price for your Samsung TV you are not going to get your extra 4 year’s warranty…

Disgusting warranty fold 3 had a dead line down the centre of the fold screen and because the phone wasn't in pristine condition they void the warranty. Had every flagship phone since the s2 and they drop that on you

Bought a Samsung 9Kg Ecobubble machine 18 months ago. DO NOT BUY one. It keeps pausing on any wash cycle. It is the worst and most temperamental machine ever purchased. To the extent we have now bought a cheaper Meile instead. Customer service and warranty USELESS. Tried to get an engineer out but they told me that I had to put more washing in!!! Apparently that was why it was pausing halfway through a cycle. How ridiculous!
Engineer did eventually come out and said he’d never buy a Samsung! He should have charged us but felt sorry for us, so made up some problem for us. Tells you a lot when even their engineers think they are rubbish.
Meile coming next Thursday, thank God, a washing machine that will actually work.
Will never touch a Samsung product again.

First off, Samsung washer & dryer combo no good. These units were problematic from the start. The warranty? Try to get the ball rolling with that process! Then, after hours getting bounced around, you find out sure, the motor is covered, but the labor and extra parts will run $600! Why? I was a huge Samsung supporter, but there's got to be something made in the US that has English speaking customer service. No?

Company is a joke. I have S22 ultra and it has recently gotten screen burn. They told my warranty is void due to a mark on the egde of the bassel and you need a screen replacement which will cost £300. Was told not much we can do as its a policy. What a rubbish policy and rubbish company. Why offer 2 year warranty on products and then say its void. Shocking a massive company just finding ways to avoid repairing products and giving back to customers.

Bought the Samsung Z Fold 4 phone 8 months ago, but recently the wifi and Bluetooth stopped working (i.e. would not switch on). Eventually got through to the helpline support and tried the factory reset etc. but no luck. Took the phone to the Samsung repair centre where I was told due to minor scratches and wear and tear has voided the warranty and requires a screen replacement of $292.25 before they can look into the wifi issue. I asked how the scratched screen affect the wifi fault and was told, it wouldn't but most people are forced to pay for screen repairs before they will look at any other faults. Again these are superficial scratches due to carrying my phone with my car keys before I had a phone case. Feeling fleeced, what a scam...

Bought a Samsung tv from Costco for my 93 year old mother who lives in an assisted living facility. Tv started shutting off after a short time and would not work again for a couple of hours. Evidently a well documented problem and Samsung offered an exchange within 10 business days. Nearing the 10th day I mailed the trucking company for an update on delivery and was told it would be sometime in the week three weeks from then. Called Samsung service and the rep told me that the timeline was off and it should be to me the following Monday. Asked for a supervisor and was told timeline was following Friday. Then got a text yesterday that the trucking company only comes to my state occasionally and it would be at least two weeks more. It’s mind boggling that an international company like Samsung has such poor and confused customer service and that they would use a trucking company that only delivers on their timeline. Ever heard of UPS or FED EX. Will never purchase another Samsung product again!

Bought an eco bubble 8kg washing machine, within 4 year it completely failed, tried to get samsung to help but all they can offer is 20 percent off a new machine, I'd be an idiot to get another even at a discounted price knowing it will only last a few years and will then need replacing. Samsung are selling disposable appliances disguised as top quality items with a premium price but they do not last. They do not honour the warranty and the do not care that their appliances don't last. My last machine was the cheapest you can get and out lasted samsung by years and was repairable when needed. If I could give 0 stars I would.

No 0 or I would have used it.
After reading all the reviews on here I can only echo them. Luckily the washing machine is working= but the actual casing is rusting through the white enamel.2 years old. No leaking, just wonder how healthy the inside can be on my clothes. I too will never buy a Samsung product again. Disappointed with Costco who will not uphold their five year warranty, each company says warranty belongs to the other. Samsung do not cover the machine casing. Costco only cover two years. I too have always had machines (German) last fifteen to twenty years. In future will check on trustpilot before purchasing expensive appliances.

Bought a defective tv that started blaring an awful sound when it was first plugged in on 3/5/23. Started calling Samsung re sound issues which happened at random. They sent repairman who held up a remote and said the tv was fine. He was here 2 minutes and said call back if there were still problems. They wanted to charge me $160 for 2nd repair. Spoke to Samsung about 10 times. They would put me on hold and claim they were helping me. Each person lied and after submitting a video showing the sound defects. I finally was approved for replacement and then disapproved, then approved again. Then overnight they changed their mind and cancelled me. They are bad people.

My samsung watch started playing up called ee the guy told me to call samsung Direct but Warned me They would not fix it as they have had lots of complaints abou Them blaming the customer I sent the watch to them as was getting hot battery last 5h and keeps going to samsung pay on its own and line down the screen . When sold the watch samsung says its water resistant. So they told me today it can't be repaired and is void of warranty as it has water damage and light scratches on the screen and I will have to buy a new one at the cost of £ 460 from them . But when I asked how the water got in it if its water resistant and i told them that its a Manufacturing fault as the water seal had failed they put phone down . Avoid samsung con men

Samsung Washing Machines avoid. Samsung warranty is appalling. Call centre in Manila not helpful at all. Avoid buying these washing machines poorly made and designed.

One star is too good for Samsung warranty services. They are extremely dishonest.

Samsung time and again referred repair of my refrigerator, which qualified under warranty, to a servicer who ten months ago stopped accepting orders from them. By text and phone call more than ten times I informed Samsung of this. And yet after each of my communications with Samsung, the supposedly updated repair ticket assigned the job to this same servicer. Utter incompetence, or perhaps just a total lack of concern.

I have a samsung eco bubble 10kg machine I brought It 4 years ago it has been repaired 4 times now and most of the parts have been replaced. The service from Samsung is terrible you have to wait weeks for a engineer and then wait for parts. The faults the machine had would of been replaced with a new machine if it was made by a different brand I have just wasted a full day on the phone getting passed from one department to another still waiting to be told when a engineer will come. Would not recommend samsung

Wow!!! The terms and conditions state:
"By registering the product(s) within 90 days after the invoice date, you will receive an additional 4 years’ extended limited warranty service (callout charges, parts and labour only, unless product is in Samsung’s opinion beyond economic repair), which will bring the total period of coverage to 5 years from the date of invoice (the “Extended Warranty Period”). All of the terms set in this Statement of Limited Warranty shall apply to any extended warranty. The method of service and operating conditions will be as described in the original warranty statement provided with the Samsung product."

This is not correct, this being the first statement. Just registering the PRODUCT doesn't give you a warranty, you need then to Register the Warranty. This is hidden on another page, have to scroll through reference numbers.

Samsung know this and hide behind the other information given. This is disingenuous or at least confusing to say do one thing, but in fact you need to do another - I am now wise to the fact.

Very poor customer service from such great company.