Samsungwarranty 

We bought our Samsung ecobubble washing machine roughly 18 months go.

It started leaking, the plastic outer drum eroded. Samsung refused to repair or replace. When I asked to log a complaint customer solutions stated they will log the complaint but I can’t appeal as they have the final say.

I will never buy Samsung again and I am moving all my appliances over to a German brand! Appalling customer service!

I bought a Samsung ecobubble washing machine 18 months ago with a 5 year Warranty. That means nothing, it's a con. When my machine started making weird noises and the ecobubble stopped working, I rang them. I was expected to spend time doing a long diagnostic for them. I tried, but could not do what was expected, it was too complicated. I'm 75 so it's not so easy to understand. I was refused a call out. Really appalling service, I asked for a Manager to speak to, none available and a call back was arranged. Absolutely nothing. AVOID!

It’s simple do not purchase Samsung products . I paid £2000 for a TV and £1000 for a washing machine . Both now have faults after 18 months and Samsung support is a JOKE they simply don’t care . THEIR CUSTOMER CARE IS A JOKE , PLEASE AVOID Samsung as this is a genuine review . Samsung Quality is terrible and they don’t honour warranties

When I bought my fridge freezer it came with a 5 year warranty. Not so. The last 2 years of that only covers the motor apparently.
Which of course is not the bit that needed fixing. That was the fan, which had already been fixed at less than 2 years old. No point buying so called 'premium' brands, if you're going to have to replace it in a few years anyway. Very disappointing.

Samsung's 12 month warranty is a scam, I bought a 30 inch microwave combination wall oven with stem cook, on 01/20/2022, the cost was 3,786.06
In November of the same year, 2023, the oven did not work correctly.
I called Samsung customer service first, they told me that I had to send the order number, I sent it and a week later I called back and they told me that I had to send them the receipt that they gave me at the store
I also sent it, finally on December 9 they gave a ticket number for Asurion to fix it on December 28 it was a technician, he checked the unit and said they had to order 1 piece then they came on January 6 they did not fix it They said it was another piece, then they came on January 11th, they didn't fix it, I called Samsung customer service again, they gave me another ticket number so they could go again, I told them that Asurion was taking time a lot and that the guarantee expired on January 20, she told me that it didn't matter why it had been reported before the guarantee expired that everything was going to be fixed then they came on January 25 the technician said that he already had it Fixed to what I trust, but on February 1 I went to make a cake and the oven has the same problem. I call Samsung customer service and they tell me that I have to pay for the technician's visit more the cost if any part has to be replaced because the warranty expired on January 20 and I explained everything that happened, they gave me a warranty extension for that visit they gave me the ticket number to the technician Asurion came on February 15, he determined that the unit was irreparable and had to be replaced, I waited 15 days for Samsung to process it, but to my surprise when I called Samsung, they told me that they can't do anything Why is the unit out of warranty?
After several calls and speaking with several representatives, one of
They called Luis, he told me that what they could offer me was a credit of 1,100.00 and that I would have to pay the difference of 2,700.00 for the other replaced unit, I told him that I paid 3,786.06 and that I did not agree to lose that amount of money, He told me that if I did not want to pay more money that he would give me another offer 1 macrowave for the value of 350.00 and the claim was closed, that is an offense to the consumer, as a result, you will no longer receive a penny from me, I will take care of put it on all platforms so no one else falls for this scam
Asurion and Samsung are a scam

Samsung have become Samdung. Their service is poor, they tell lies, their washing machine eco bubble is eco rubble. Their 10 year motor warranty is a con as you have to pay up front for the call-out and you might not get your money back. DO NOT BUY BECAUSE ALL THEY DO IS LIE. AVOID!!.
I really hope they go out of business. How low can people go to work for a company like that. Those people are the same quality as their products, which rhymes with fit.

Very disappointed in warranty call out engineer appointment date. New washer dryer broke down with smell of burning which could have caused a fire and taking over two weeks to get anyone to come out…… feels like they don’t take customer service and safety as their biggest priority?

First time buying a Samsung machine and never again. I've had it 3 months and has broken down twice. It's under warranty but they take ages to come out to repair. It's broken at the moment and the earliest they can come out is 3 weeks time.
Trying to report the washing machine not working through Samsung's customer service was also lengthy, being on the phone to them over 2 hours.

Seriously Samsung. Washing machine less than two years old. The rubber seal and it's wire support decided to bounce out of the machine. Apparently this part isn't covered by warranty. WTH. So it's going to cost me £125 to fix. And don't get me started with little miss attitude on the phone. I have become a launderette fan.

I bought a Samsung G7 monitor which was 16 months old. One day I was using it, went into the kitchen to make a tea, came back and the monitor was off, nothing worked to get it powered back up so I contacted Samsung as the monitor has Warranty for 24 months.

They spent time diagnosing the issue and said it needed repair so They picked it up.

10 days later the repair company called me and stayed it had liquid damage!!!

It's never been anywhere near any liquid. They sent me pictures of what looked like condensation build up on the inside of the panel and quoted me £500 to repair (The same amount as it cost to buy!) And then when I refused disposed of my monitor.

I will never buy Samsung again and the warranty is a total scam. They basically lied to me and I am now not able to pursue any other action.

Absolute scam artists

10175306 Christian
The most disrespectful person and unprofessional person i ever came across to.

I hope you learn how to respect people. You work there because we pay!

Samsung, you need to do better in training your employees and give a better service!
It doesn’t have to take over 2 and half weeks to repair a phone. If it does, you need to send a replacement or a loaner phone until you figure out/fix the phone.
It’s not okay to wait for a person to not have a phone that long due to situations.

Now you are says it take an over 3 weeks but before we sent it, you said 5-7 business days!
Samsung was supposed to have a better option!

Currently, the agent that I’m talking to on the phone is quiet and not talk because she said she doesn’t want to talk. And now she’s repeating everything I say.
Saying she can’t hear me but I know she can hear me!

It’s been 43 mins.
Wow Samsung!
Wow!

Do better!

This is the last time I’ll have anything with your logo!

I hope everyone does the same!

I bought a TV May 2022. My warranty ends April 30th. So I put in a ticket on March 29, 2023. They said the tech would call me and they system assigned be April 14th for a repair but it should be before that date. On April 16th, called asked how my repair was. Never had a repair. They said they could send me to the repair/exchange dept but that dept was closed on Sunday and will be open on Monday. So I reached put on Monday. It's been a week and each day it's one text from them with an action item I must do and I should do it in a timely manner to avoid delays. Since I work I have to do it when I get home which means I can't send whatever tidbit they are asking for atleast 8 or 9 hours. It's now Saturday almost a full week and I'm wondering what nonsense I have to do Monday so i can get my credit so I can get my replacement. I've had to use tons of warranty policies and I've never had this much frustration and headache.

A 3 month old TV stopped working,
the problem was recognized by a technician over the phone, and yet I had to wait a week for someone to come over to "fix" it - just to learn he doesnt have the parts. he scheduled another appointment for the week after - that appointment was postponed by another week as they have no parts.
so a brand new TV not working already for 3 weeks - and still waiting!!
spoke to costumer service - they read from a card. they just repetitively saying - waiting for the parts.

2.5 year old washing machine, told out of warranty (only the inverter is covered) and then told on 3 occasions that the part needed (water pump) is no longer available. Offered a 25% discount off a new machine and i said i'd have to be a bit if an idiot to buy another machine that only lasts 2.5 years. We bought a new machine (obviously not from samsung) after waiting for 4 weeks and now Samsung phone up and tell us that actually a replacement part is available after all.... clowns! We will move all future purchases away from Samsung and will make sure everyone we know avoid in future.

washer stopped in middle of cycle. full of water showing no fault code.
due to daughter requring clothes for work in which was stuck in the washer i went to drain it with the very poor design the drain tube was stuck. i ad to pull it hard the top came off with water pouring out and the tube and the tube twanged back in the washer i then could not reach it and therefore flooded the kitchen. because it was not a manufacture part fault but it was due to poor design
They will not refund useless they will not repair useless

Bought a Samsung washing machine covered by 5 year warrenty registered the warrenty machine has gone wrong several times same fix twice when you ring up everytime that say machine is not under warrenty I argue and eventually that say I'm covered not had machine 3 years and that are saying machine is out it warrenty but I continued to spend hours phoning till one lady established my machine is under warranty and text warrenty to my phone this company should be ashamed a big company conning customers. Never will I buy a Samsung again looking at reviews the same for all reviews shocking this company is able to get away with this I personally will be contacting trading standards about Samsung so if you are thinking of buying a Samsung machine don't waiste your time read on on people's reveiws

I'd give 0 stars if I could. Don't ever purchase Samsung appliances, and don't pay for the warranty. We bought a Samsung range with 5 year warranty. It's been 3 years and the control panel has warped and 2 knobs broke off. Home Depot just sends me to Samsung customer service. The first Samsung customer service rep I spoke with was BEYOND rude and actually hung up on me after refusing to process my claim. After finally sending out a technician Samsung decided none of those issues are covered by the warranty. That was money straight down the drain.

Just spent 4 hours trying to get a repair on my washer machine with the 5 year warrenty which is registered and confirmed by them with an email, now their saying unless I have the purchase receipt from nearly five years ago, which i dont and cannot get, my warrenty is not valid.they had all these details when I registered the washer, but are just making excuses not to honour the warrenty. Terrible company to deal with, they seriously need to be more professional on their after sales, but with what iv experienced and looking at the reviews on here and other sites, it's obvious they don't give a damm about their customers

Within 8 months of purchasing a Samsung washing machine, the conditioner pump failed. After many phone calls, it was repaired. 14 months later, it has failed again. Despite taking out extended warranty (Samsung deny this) we now have to pay for parts and labour for a part that is inherently faulty.
Customer service operate the policy of “we’ll call you back” and never do
It’s odd that so many people took out extended warranties that Samsung can’t find

I would give zero stars if I could. Do not buy their washing machines! It rips clothes and cuts off sleeves! Please do not waste your money on Samsung appliances. I paid £429 for this washing machine, it’s less than a year old and and it’s been damaging the same amount of money in clothes for months. They expect you to pay upfront for an engineer to come look at the machine. If they can avoid finding fault with their machine then you’ve lost even more money having paid for the engineer. I hope that by writing this review I can save people their money. I’m letting all my friends and family know too.