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SANITINO Reviews 

831
•
TrustScore 4.5 out of 5

4.6

Bathroom Supply Shop
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Review summary

Created with AI, based on recent reviews

Looking at 350 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently appreciate the remarkably fast and reliable delivery service, noting that purchases consistently arrive securely packaged and in pristine condition. Buyers also praise the highly competitive pricing, diverse product portfolio, and the overall convenience of navigating the clean and intuitive webshop. Some reviewers were not happy with unexpected delivery delays, mentioning instances where shipments took over a month or completely lacked tracking information. A few consumers also pointed out occasional product defects upon arrival, alongside complicated return procedures and persistent challenges when actively seeking proper warranty resolutions.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Product

Clients share positive opinions on product quality, pointing out great value, reliable pricing, and items... See more

Price

Reviewers highlight positive aspects of price, noting that products are offered at very competitive and... See more

Order

Customers had ambiguous experiences with order, noting fast delivery, good prices, and easy online ordering... See more

Quality

Consumers find quality to be positive, highlighting good value, careful packaging, and items arriving in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from them twice so far—first a built-in washbasin for the bathroom, and second a kitchen faucet. I was completely satisfied on both occasions. The delivery was fast, the prices are grea... See more

Company replied

Rated 5 out of 5 stars

I've ordered Gardena ventil for my irrigation system and a Gardena hospipe. Both products are very good, price was relativ good. Delivery was fast, and not expensive, altough Sanitino is a Czech compa... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a product from this company and, although the item didn’t quite meet my needs (through no fault of theirs), I had to return it. The return process was smooth and customer-frie... See more

Company replied

Rated 5 out of 5 stars

Rarely write reviews. After 3-4 completed small orders as contractor: Clear item description, including specifications, real stock, really fast and proper international delivery /AS IN THE ITEM DESCRI... See more

Company replied

Company details

  1. Bathroom Supply Shop
  2. also in
  3. Kitchen supply shop
  4. Tool shop

Written by the company

A SANITINO 2008 óta megbízható partner a fürdőszoba- és konyhafelszerelések, valamint a háztartási és kerti kellékek beszerzésében. Kínálatunkban szaniterek, csaptelepek, zuhanykabinok, fürdőszobabútorok, tükrök és fürdőszobai kiegészítők széles választékát találja. De nem csak ezeket, most már az otthoni, kerti és konyhai felszerelések és kellékek is megtalálhatók. Velünk együtt több mint 350 000 termék közül válogathat álmai fürdőszobájába, konyhájába vagy kertjébe. Arra törekszünk, hogy kényelmes vásárlási élményt nyújtsunk Önnek, ezért széles termékválasztékkal, szakmai tanácsokkal, valamint blogunkon és közösségi oldalainkon keresztül rendszeres tájékoztatást nyújtunk az új termékekről. Cseh cég vagyunk, de webáruházunk más európai országokban is működik, mint például Szlovákia, Olaszország, Hollandia, Belgium, Franciaország, Ausztria, Németország, Spanyolország, Románia, Lengyelország és Magyarország, egységes SANITINO márkanév alatt.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

831 reviews

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Asks customers to review

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4.6

All reviews

(831)

763 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Clear website, good prices, fast delivery

I visited the site primarily because of the price, the email statuses after ordering are very useful, the shipping cost and speed were above my expectations, I'm looking at more products on the site, keep it up Sanitino!

19 August 2026
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Reply from SANITINO

Köszönjük szépen :)

Rated 5 out of 5 stars

Not any special

Not any special. I ordered a tap, Sanitino sent it.

13 August 2026
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Reply from SANITINO

Köszönjük szépen :)

Rated 3 out of 5 stars

EDITED Damaged product, poor customer service

Unfortunately, the product arrived bent and was clearly defective. I reported the issue through the proper channels and submitted a formal complaint, but I have not received any response or follow-up. I expected much better customer service and support in resolving the issue.

Edit: Although it took more than a month, and they were not very proactive about communicating without being asked, I finally received a replacement. My other orders were okay.

14 August 2026
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Reply from SANITINO

Tisztelt Zsuzsa,

köszönjük, hogy megosztotta tapasztalatát. Sajnáljuk, hogy a reklamációs ügyintézés jelenlegi állása nem felelt meg az elvárásainak.
Szeretnénk azonban pontosítani, hogy az Ön által augusztus 14-én benyújtott reklamáció jelenleg a reklamációs osztály feldolgozása alatt áll. A vonatkozó jogszabályok alapján a fogyasztói panaszok/reklamációk elbírálására a vállalkozásnak 30 nap áll rendelkezésére (a fogyasztóvédelemről szóló 1997. évi CLV. törvény 17/A. § rendelkezései alapján). Természetesen kollégáink minden esetben igyekeznek a lehető leghamarabb megoldást találni, azonban a kivizsgálás időtartama függ a reklamáció jellegétől és az esetleges szükséges egyeztetésektől.
Fontos kiemelnünk, hogy a reklamációk szakmai elbírálását nem az ügyfélszolgálat végzi, hanem külön erre kijelölt reklamációs osztály, amely a szükséges információk és dokumentumok alapján hozza meg a döntést.
Megértjük, hogy gyorsabb megoldást várt volna, és sajnáljuk az ezzel járó kellemetlenséget. Amint a reklamáció elbírálása megtörténik, kollégáink haladéktalanul felveszik Önnel a kapcsolatot a további teendőkkel kapcsolatban.

Rated 5 out of 5 stars

Best price

Best price, fast delivery.

12 August 2026
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Reply from SANITINO

Köszönjük szépen :)

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