Schoolhouse Reviews 48

Poor service! I ordered two sets of sheets 10 days ago; according to the online platform my order is "processing". There is no email or phone number to contact a customer service representative, except for an online form to complete. I completed it, and received a response stating I will hear back in 2 business days. As other reviewers have said, take your money elsewhere.

Where is my product? I ordered a light and a rug ten days ago, and I still have no idea when I'm going to receive it. Just skip this place and order from Room & Board.

Your order won't come until months after they say it'll be ready and the quality control will be terrible. I ordered 3 of the same runners and one of them was a full inch shorter in width than the other two.

In Sep 2023, I ordered these rugs for pick up and Schoohouse said they would be ready in Oct 2023. In October, they email saying the order won't be ready until November. 2 months roll around and there's no word from them. I email customer service and don't hear back until I follow up a few times. My order wasn't ready until January 2024 when they were supposed to be ready in October 2023.

It’s been 48 days and counting since I bought $500 worth of hardware from Schoolhouse. So far I’ve received one $30 hook.
They then proceeded to send me 2 items I never ordered. I contacted them and sent their mistake back. Keep in mind I’ve had to reach out to them consistently to find out information about my order and to fix their mistake. I’ve written more emails to these people than anyone I’ve ever known. Their response rate is about %20 of the time every week or 2.

I still have absolutely no update on my order, even after returning their mistake. They will not get in contact with me and have decided to take my money hostage. It’s gotten so bad I had to create a dispute with my CC provider in hopes to recoup my losses.

This business is a scam. Through and through. Do not trust them, do not buy from them.

Terrible service. I placed order on Apr 19, for a whole bunch of handles for $3,360.00 on line. They charged me in full. Everything were indicated as "in stock"at the time of placing orders. Waited 2 weeks to get part of the order. Contacted them on line about missing items. Waited 1 week before getting a reply saying no stock and will need to wait till June 20. On Jun18, they told me back order items were sent. As I tracked on June 26 , the package got sent to some address which I had no clue. Contacted them right away, still no reply. I really don't know when I will get my handles. The experience with this company is extremely frustrating.

This is a follow up on the handles which I ordered on Apr 19th. After lots of back and forth. All handles finally arrived on Aug 13th. So almost 4 months to complete an order.

They are ignoring my customer service emails. Complete and utter disdain for the customer.

Disreputable company. Bought an item from them that took over 2 months to arrive, even though they said it was in stock. Was charged nearly $20.00 for an item shipped from another country, with no invoice that looked like it should cost $2.00. Contacted customer service and they promised a full refund which never came. That was almost a month ago and I know I'll never see that money again. I bought from them because their website touted exceptional quality goods made in Portland. So no refund, but just received a catalog from them. Talk about adding insult to injury. This company is NOT trustworthy.

I had purchased their Hasami Black Mug/ Matte Finish and had left a review on their website on 10/31. Here it is 11/23 and that review has not been posted on their website. They are hand picking their reviews, or just so far behind haven't gotten around to posting it yet. Could be either way, judging from my one experience with them. Here is the exact review that I had posted, "This is one *very* good looking mug, but the tactile sensation due to the rough feeling of the Matte Black finish makes it a mug that I do not want to touch or put up to my lips. I used it once, hand washed it and air dried and it spotted/streaked easily and I have soft water. Kudos to Schoolhouse for going above and beyond their stated return policy and gave me full credit for my purchase, including the used cup. I am also somewhat critical of Schoolhouse for a few things: 1) Item was sold as being 'in stock' however took quite a number of days to ship out - I ordered 9/3 and received it on 9/18 2) I sent and email on 9/18 to return the mugs, did not hear anything back until 9/26 after I sent a second email wondering what was going on. These are not particularly good turnaround times at all in my opinion. Back on the positive side, once I did hear back on 9/26 the return process and credit was very reasonably quick. "