Seatpin logo
Visit website

Seatpin 

This company’s rating is unavailable due to a breach of our guidelines.

Event ticket seller
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Seatpin it is absolutely your best choice when it comes to any concert or event,so happy I found them.Their customer support it is absolutely mind-blowing,they are so fast to responding to any questio... See more

Rated 5 out of 5 stars

top quality experience for Man city Vs Real Madrid i ordered 2 tickets in hospitality for this event at first they got sent as u18 tickets so complained and without hesitation they changed them bo... See more

Company replied

Rated 5 out of 5 stars

Hello! It was unique, it had everything - lighting effects, stage, stage behavior and excitement. I specially came to the concert from Bulgaria. Harry Styles also has older fans. Having worked in tele... See more

Company replied

Rated 5 out of 5 stars

I ordered last minute tickets to a Premier League Football match. The tickets did not arrive soon after I ordered them. As the match came closer the Seatpin emailed me to let me know the seller had no... See more

Company replied

Company details

  1. Event ticket seller

Written by the company

Seatpin is most active ticket marketplace for live events in Europe. You can buy tickets to your favorite sports game or music show with confidence.

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

We bought our tickets for the AC Milan…

We bought our tickets for the AC Milan – Bologna FC match from Seatpin. The purchase process was super easy, and the tickets were delivered on time without any issues. We’re very satisfied with their reliable and fast service. Highly recommended!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I got 2 tickets for the West Ham United…

I got 2 tickets for the West Ham United vs Tottenham match and everything went really well. The tickets were delivered without any problems and we had a fantastic time at the stadium. Great service and very reliable. I’ll definitely use Seatpin again!

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst Ticket Experience Ever – Refused Refund”

I paid £1,040 for two premium Oasis tickets at Croke Park (Cusack Stand, Premium Level) through Seatpin. The tickets were transferred to my Ticketmaster account, but later that same night Ticketmaster recalled them back to the seller.

When I arrived at the concert, the tickets scanned invalid at the gate. I was left waiting outside for almost 2 hours, missing both support acts and the first four Oasis songs. Only then was I given “replacement” tickets — under a different name, in Block 731 Upper Tier (Row Z), among the worst seats in the stadium.

This was a huge downgrade from what I paid for. Seatpin have refused to refund me, offering only their small service fee “as goodwill.” The original seller kept their tickets, Seatpin kept my money, and I was left with a ruined experience.

I would strongly advise against using Seatpin. They do not stand by their customers when things go wrong.

17 August 2025
Unprompted review
Seatpin logo

Reply from Seatpin

We are sorry to hear about the difficulties you faced with your Oasis tickets. We fully understand how disappointing it must have been not to enjoy the seats you originally purchased.

To clarify, the issue arose because Ticketmaster themselves initiated a recall of the original tickets from your account due to a seat relocation process. This step was outside both Seatpin’s and the seller’s control, and the tickets had to be re-transferred. Unfortunately, we were only informed at the very last moment.

Despite this being outside our direct responsibility, we took every possible step to resolve the situation on the day. We managed to secure replacement tickets so that you could still attend the concert, rather than being left without entry at all. While these seats were different from the original purchase, they allowed you to attend the event after the Ticketmaster recall.

As our role is to facilitate safe transfers between buyers and sellers, and since the recall was initiated directly by Ticketmaster, a full refund is not applicable in this case. However, as a gesture of goodwill, we have already waived our service fee, even though the situation was beyond our control.

We truly regret that your experience did not match your expectations and appreciate your feedback. It helps us push for better solutions with our partners.

Kind regards,
Seatpin Customer Support

Rated 1 out of 5 stars

Absolute disgrace from start to finish

Absolute disgrace from start to finish
Gave my details out to a 3rd party who contacted me direct / totally against their own policy
Tickets where not as described and were ‘delivered’ reluctantly by some dodgy blokes 2 hours before kick off after I refused to meet them directly
Promised a refund of service charge for to all the messing about / surprise surprise not happened and now won’t answer emails
LOOK ELSWHERE

18 August 2025
Unprompted review
Seatpin logo

Reply from Seatpin

Thank you for your feedback, and we are truly sorry for the inconvenience you faced.

Here is what happened:

The seller mistakenly listed your ticket as an e-ticket. Since this could not be changed afterwards in the system, they tried to deliver it in another format. We accept this was confusing and not up to standard.

As Seatpin is a marketplace, ticket transfers are managed directly by sellers. Buyers consent during checkout that sellers may contact them in order to finalize delivery. While this is sometimes necessary in our industry, the process should always remain professional, and in your case it clearly fell short.

To ensure your satisfaction, we promised a refund of the service fee. However, because a dispute was opened on the payment, this refund option is temporarily blocked. Once the payment is released back to us, we will immediately process the refund of the service fee as promised.

We sincerely apologize for the stress this situation caused. Thank you for raising this matter your feedback helps us improve both seller practices and our support service.

Kind regards,
Seatpin Support

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish had a little problem with the accepting of the tickets but they sorted it straight away and I received the tickets would 100% recommend them and I will certainly be buying from them again 5 Star service

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Never bought a ticket before from any site like this so I was apprehensive. I bought the ticket the morning of the concert in Dublin, Ireland. It arrived within 30 mins of the purchase to the delight of my daughter who the ticket was for. Great communication through email and whatsapp. I sent them a message as soon as I purchased ticket to query the delivery time and got a reply immediately. Would definitely recommend and trust this site. Will be back if I need tickets again.

27 July 2025
Unprompted review
Rated 1 out of 5 stars

They show you a lower price up until…

They show you a lower price up until it's time to pay. You have to create an account and input all your data just to find out before you have to pay that there is also a consistent service fee.

Edit after reading Seatpin's reply:
While it is true that the following text appears on the screen: "Service Fee and Taxes will be added to the price at the checkout", the exact amount of the fee is not mentioned until the end of the process. Other sites let you know the full amount upfront before requiring you to create an account.

3 May 2025
Unprompted review
Seatpin logo

Reply from Seatpin

Dear Calin,

Thank you for your review — though we must correct several false assumptions.

From the very first page of your basket, and again on every single step of the checkout process, we clearly state that service fees and taxes will be added to the displayed ticket price. This is not hidden, not surprising, and certainly not unique to our platform. It’s standard practice across the entire ticketing industry — only we make the effort to warn users upfront, not just at the end.
You were informed. Multiple times.

Creating an account before purchase is required not to “trap” anyone, but to protect both buyers and sellers through secure delivery, identity verification, and fraud prevention. If you missed these points, it doesn’t mean we failed to inform you — it means you failed to pay attention.

We encourage future users to read what’s on the screen before making public claims that have no basis in fact.

Best regards,
Seatpin Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look